Convoso Features
What are the features of Convoso?
Dialing Options
- Preview Dialing
- Progressive Dialing
Agent Tools
- Whisper Coaching
- Callback Scheduling
- Call Recording
Automation
- Voice Activity Detection
- Interactive Voice Response (IVR)
- Call Scrubbing
Channels
- Voice
Functions
- Concurrent Calling
- Auto Dialer
Administrative
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
Top-Rated Alternatives
Convoso Categories on G2
Filter for Features
Dialing Options
Preview Dialing | Based on 133 Convoso reviews and verified by the G2 Product R&D team. Presents information about the individual being called before the call begins. | 91% (Based on 133 reviews) | |
Progressive Dialing | Based on 138 Convoso reviews and verified by the G2 Product R&D team. Gives agents a predetermined amount of time to view call information before automatically calling. Similar to Preview Dialing. | 88% (Based on 138 reviews) | |
Predictive Dialing | Uses machine learning to determine the best times to call and adjust dialing speed to connect agents with leads efficiently. | Not enough data |
Agent Tools
Whisper Coaching | Based on 126 Convoso reviews and verified by the G2 Product R&D team. Allows a supervisor to listen to a call and train in real time. | 91% (Based on 126 reviews) | |
Callback Scheduling | Based on 146 Convoso reviews and verified by the G2 Product R&D team. Reschedules calls within the software itself, either through a prompt or by the agent themselves. | 89% (Based on 146 reviews) | |
Call Recording | Based on 146 Convoso reviews and verified by the G2 Product R&D team. Records calls to access or evaluate at a later time to ensure quality standards are met, and pause recording of live calls if necessary. | 93% (Based on 146 reviews) |
Automation
Voice Activity Detection | Based on 123 Convoso reviews and verified by the G2 Product R&D team. Decides response type by determining if voice is a human response or an answering machine. | 88% (Based on 123 reviews) | |
Interactive Voice Response (IVR) | Based on 115 Convoso reviews and verified by the G2 Product R&D team. Uses touch-tone or voice input to interact with callers, gather information, and route them to the appropriate agent or department. | 87% (Based on 115 reviews) | |
Call Scrubbing | Based on 114 Convoso reviews and verified by the G2 Product R&D team. Removes phone numbers from an uploaded list that appear on the National Do Not Call Registry. | 88% (Based on 114 reviews) |
Channels
Voice | Based on 114 Convoso reviews and verified by the G2 Product R&D team. Provides voice call functionality. | 92% (Based on 114 reviews) | |
Social | As reported in 85 Convoso reviews. Provides an interface for one or more social media channels. | 85% (Based on 85 reviews) | |
Web Chat | Based on 77 Convoso reviews and verified by the G2 Product R&D team. Includes or integrates with live chat initiaited from the company's web site. | 84% (Based on 77 reviews) | |
Mobile SMS | Based on 84 Convoso reviews and verified by the G2 Product R&D team. Accepts contacts initiated through SMS or other mobile text functions. | 87% (Based on 84 reviews) | |
Based on 81 Convoso reviews and verified by the G2 Product R&D team. Allows CSRs to receive and answer customer emails. | 87% (Based on 81 reviews) |
Functions
Session Routing | Based on 99 Convoso reviews and verified by the G2 Product R&D team. Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods. | 91% (Based on 99 reviews) | |
Session Queuing | Based on 102 Convoso reviews and verified by the G2 Product R&D team. Callers can be routed to a queue or placed on hold until an agent becomes available. | 91% (Based on 102 reviews) | |
Concurrent Calling | Based on 108 Convoso reviews and verified by the G2 Product R&D team. Place a large or unlimited volume of calls simultaneously without diminishing the call quality. | 93% (Based on 108 reviews) | |
Speech Analytics | Based on 81 Convoso reviews and verified by the G2 Product R&D team. Provides some level of analytics based on keywords and vocal tones. | 90% (Based on 81 reviews) | |
Auto Dialer | Based on 108 Convoso reviews and verified by the G2 Product R&D team. Has auto dialing or predictive dialing functions for outbound use. | 94% (Based on 108 reviews) | |
IVR | Based on 86 Convoso reviews and verified by the G2 Product R&D team. Includes an interactive phone menu. | 91% (Based on 86 reviews) | |
Inbound Screen Pop | Based on 104 Convoso reviews and verified by the G2 Product R&D team. Populates CSR's screen with available customer data. | 91% (Based on 104 reviews) | |
Persistent Data | Maintains and shares information across channels and agents as the case progresses. This feature was mentioned in 101 Convoso reviews. | 92% (Based on 101 reviews) |
Administrative
Session Summary Notes | Based on 108 Convoso reviews and verified by the G2 Product R&D team. Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history. | 93% (Based on 108 reviews) | |
Administrator Access | Based on 108 Convoso reviews and verified by the G2 Product R&D team. Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary. | 94% (Based on 108 reviews) | |
Reporting & Dashboards | Based on 123 Convoso reviews and verified by the G2 Product R&D team. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. | 90% (Based on 123 reviews) | |
Session Recording | Based on 108 Convoso reviews. Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes. | 93% (Based on 108 reviews) | |
Agent Scheduling and Assignment | As reported in 97 Convoso reviews. Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise. | 93% (Based on 97 reviews) |
Generative AI
AI Text-to-Speech | Simulates human-like speech from text inputs. | Not enough data |
Agentic AI - Contact Center
Autonomous Task Execution | Capability to perform complex tasks without constant human input | Not enough data | |
Cross-system Integration | Works across multiple software systems or databases | Not enough data | |
Natural Language Interaction | Engages in human-like conversation for task delegation | Not enough data | |
Proactive Assistance | Anticipates needs and offers suggestions without prompting | Not enough data |
Agentic AI - Auto Dialer
Autonomous Task Execution | Capability to perform complex tasks without constant human input | Not enough data | |
Cross-system Integration | Works across multiple software systems or databases | Not enough data |
AI Capabilities - Auto Dialer
Call Prioritization and List Optimization | Uses AI to prioritize and reorder call lists based on lead quality, past interactions and optimal call times. | Not enough data | |
Compliance Monitoring | Uses AI to ensure call compliance with regulations like TCPA or GDPR by detecting violations and triggering alerts or restrictions. | Not enough data | |
Speech Analytics and Sentiment Analysis | Uses AI to analyze call recordings for sentiment, tone and language to assess interaction quality and flag calls needing follow up or review. | Not enough data |
Convoso Comparisons