DataDome Reviews & Product Details

DataDome has been our trusted security partner for over 5 years, and what truly sets them apart is their support team—they genuinely feel like an extension of our engineering team. Their 24/7 SOC support and responsiveness during investigations has been exceptional. The solution is essentially "set it and forget it"—it scales beautifully as we expand into new markets and handles our peak gifting periods (holidays, end of financial year) without any issues. The low false positive rate means our legitimate high-volume B2B customers sending thousands of corporate gifts experience zero friction, which is critical for our business model. Review collected by and hosted on G2.com.

Initial setup required some fine-tuning to optimize for our specific traffic patterns, but the DataDome team was hands-on throughout. That's really the only minor point—overall it's been an excellent partnership. Review collected by and hosted on G2.com.

DataDome has significantly reduced bot attacks, which in turn has minimized the need for reactive firefighting by our operations team. The implementation process was smooth, and the intuitive dashboards offer clear visibility into traffic patterns and attack types. Additionally, the TAM and support teams are highly responsive and a pleasure to work with, making the overall experience seamless and efficient. Review collected by and hosted on G2.com.

While DataDome offers strong protection overall, there’s room for improvement in certain areas—particularly the mobile SDKs for Android and iOS, which I found challenging to implement. Enhanced documentation or streamlined integration would greatly improve the developer experience. Review collected by and hosted on G2.com.

DataDome gives us peace of mind, and we appreciate having an ad hoc Security Operations Center team ready to support 24/7. It’s very easy to use, low-touch once implemented, and it delivers on what it promises. We’ve found the reporting and protection much clearer and more effective than our previous bot protection solution. Most importantly, it hit our target false positive rate, which was a big success factor for us. Review collected by and hosted on G2.com.

The only drawback was the implementation process, which took longer than expected due to our websites being PWAs / using service workers. Once set up, however, the day-to-day operation has been smooth and requires very little ongoing effort. Review collected by and hosted on G2.com.

Datadome has proven to be an effective solution for bot prevention. One of the aspects we value most is its clear and intuitive user interface, which simplifies daily management tasks. The web interface enhances our ability to analyze traffic by providing detailed visibility into requests, allowing us to quickly detect and address new patterns of bot activity. Since implementing Datadome, we have experienced a significant decrease in false positives when blocking legitimate users, leading to a better user experience and less strain on our support team. Additionally, the support team stands out for being highly responsive, knowledgeable, and always available whenever we require assistance. Review collected by and hosted on G2.com.

Unfortunately, Datadome is not a budget-friendly option, and I found the integration process to be rather challenging, taking a considerable amount of time to finish. Review collected by and hosted on G2.com.

DataDome has proven to be a reliable, innovation-oriented partner. One of its major strengths is the responsiveness and expertise of its support team. Whether for day-to-day questions or more strategic discussions, the team is always available and provides precise, actionable answers—a real asset in a demanding digital environment.

Another differentiator is the regularity of updates and the transparency of their roadmap. DataDome frequently delivers enhancements to its platform and shares a detailed annual roadmap, offering solid visibility into upcoming developments and making our own planning easier.

Finally, the user interface is both intuitive and highly customizable. It strikes an excellent balance between ease of use and rich functionality, enabling quick onboarding while meeting the specific needs of advanced users. Review collected by and hosted on G2.com.

The requirement to install a module at the Load Balancer level can complicate deployment in certain architectures. A more flexible approach here could ease adoption in varied technical contexts.

Additionally, the log retention period cannot be modified. The ability to customize this retention would be a real plus for meeting compliance or operational requirements specific to each organization. Review collected by and hosted on G2.com.

The integration of DataDome was done quickly, with very professional support from the technical teams. From the POC phase, we were able to measure the system's effectiveness in detecting and blocking suspicious behavior without impacting the user experience. The solution integrates seamlessly into our stack and the interface allows for detailed traffic analysis, which is very useful for our technical teams. The dashboard is intuitive and the reports are clear: we can immediately see the impact of the solution in terms of threat detection and blocking. Another strong point is the ability to easily manage exception rules, such as whitelisting IPs for certain technical partners or third-party services, which is essential in our context. Review collected by and hosted on G2.com.

It has happened to us that the solution triggers captchas for legitimate users, especially during traffic spikes or behaviors mistakenly considered suspicious. However, the DataDome teams have always been responsive in analyzing these cases and adjusting the rules accordingly. Review collected by and hosted on G2.com.

DataDome's core strength lies in its highly accurate and autonomous bot detection. The platform is widely praised by users for its "set it and forget it" nature, as it requires minimal human intervention on a daily basis. It automatically adapts to new threats and attack vectors, freeing up security teams to focus on other high-value tasks.

Another major positive is the platform's ease of integration. DataDome offers flexible integration paths and can be quickly deployed across various tech stacks.

The user interface and dashboard provide a clear, detailed, and intuitive view of traffic and threats, allowing security teams to analyze attacks, debug issues, and create custom rules. Review collected by and hosted on G2.com.

One of the most significant points of contention is the price. The platform is considered a premium, and at times, very expensive solution, with pricing starting in the thousands of dollars per month. This can be a major barrier for smaller businesses or those with limited security budgets.

Also one major issue is the occasional false positive, where legitimate users are mistakenly blocked, especially during traffic spikes Review collected by and hosted on G2.com.

1. Effective built-in bot management rules

2. Ability to protect application against various types of fraud activities

3. Protection in real-time

4. Ability to work with XHR requests

5. Easy to deploy and use (also flexible deployment options)

6. User-friendly interface for management

7. Minimal impact on the production infrastructure

8. Excellent customer support

9. Ability to improve functionality of the solution according to the specific needs or cases

10. Detailed logs, analytics and dashboards

11. Many integration options

12. Using of AI in attacks detection Review collected by and hosted on G2.com.

1. Limited functionality in rate limiting

2. Hard rule management when it's required to implement massive changes

3. Not very flexible permission management in the console

4. Not always enough information to understand the reason of user blocking after solving captcha

5. Not very flexible pricing model

6. Limited API Review collected by and hosted on G2.com.

We recently integrated DataDome as our primary bot protection solution for our web and mobile platforms, and the results have been impressive. DataDome stands out for its real-time detection and blocking of malicious bots, leveraging advanced techniques like device fingerprinting, behavioral analysis, and machine learning. This has allowed us to significantly reduce fraudulent activities, scraping attempts, and account takeover risks without disrupting the experience for legitimate users.

The support from the DataDome team has been invaluable, especially in facing fast-pacing attacks, setting up new security scenarios, and analyzing threat data to stay ahead of emerging risks.

Key benefits include high accuracy, flexible customization, and strong scalability. Integration was smooth with our infrastructure, and we’ve even seen performance gains thanks to reduced server load. Highly recommended for robust, hassle-free bot protection. Review collected by and hosted on G2.com.

Nothing major so far. The initial configuration requires careful tuning to avoid blocking edge-case legitimate traffic, but the support team was responsive and helped us fine-tune the rules quickly Review collected by and hosted on G2.com.

The most useful aspect of DataDome is its ability to detect and mitigate bot attacks in real-time without affecting the experience of legitimate users. Its main advantage lies in the use of artificial intelligence and machine learning, which allows it to quickly adapt to new threats. Additionally, it offers easy integrations with multiple platforms (CDN, WAF, APIs, mobile applications) and a very intuitive dashboard to monitor suspicious traffic. Review collected by and hosted on G2.com.

The least useful aspect is that, in some cases, it can generate false positives that block legitimate users, which requires fine-tuning in the configuration. Another disadvantage is that its cost can be high for startups or small companies, as it is mainly aimed at organizations with a large volume of traffic. Review collected by and hosted on G2.com.