Explori Reviews & Product Details

The Explori team is a core strength of my relationship with Explori - from general customer support to partnering with us to fundamentally change how we approach customer listening in our business, we've had, and continue to have, a great and transparrent dialogue on how we can change as a business, as well as use these learnings to help Explori too.

Generally, the ability for YoY comparisons and custom dashboards is a great feature and relatively easy to use when trying to slice across multiple events and portfolios at one time.

The pro-insight and persona-level reports and presentations hold great utility for us to enact change at both the event level and the regional level. Being able to view the sentiment of our customer's is invaluable and the flexibility for Explori to change how they approach these reports to improve their utility has been very much appreciated. Review collected by and hosted on G2.com.

There is nothing I fundamentally dislike about Explori. What I would like to see more of is:

- more YoY comparisons outside of just quantative data in reports

- improved ease of use of the data explorer feature to slice at the divisional and regional levels.

- An improved qualititaitve offering - I'm aware this exists but viewing Explori as a potential vendor for on-site in-depth interviews would be great. If Explori is primarily a SaaS offering, then this makes sense.

- Further support and thought leadership in helping measure exhibitor ROI at the organisational level. Aware there is an ROI tool for exhibitor use but it is a core pain point across the industry with organisers often needing to hold this burden, making this a core issue that Explori should help us organisers solve. Review collected by and hosted on G2.com.

Reliability: Explori isn't just a survey tool, it's a RESEARCH tool, providing data and trends to help you benchmark your events against yourself, the industry and sector.

Robust platform: The Explori survey platform is easy to use, yet robust in its ability to ask and capture data that provides actionable insights. The reporting allows you to drill down and examine your data so much deeper than other "leading" survey tools.

Expertise: The Explori team can help you collect the best data, understand the data you collect and help you make even better decisions to improve your products, events, and services. We've used them for live focus group research, tapped into their extensive data on specific event elements and continue to get first-rate advice from their team members. Review collected by and hosted on G2.com.

I haven't found any downsides to using Explori. If it were up to me, I'd sign a "forever" contract. Review collected by and hosted on G2.com.

Black Hat Events has been working with Explori since 2014. From our initial beta test 11 years ago through our current surveys, our partnership has never been stronger. We've come to rely on the Explori team to manage everything from initial consultation, through survey building, deployment, email invitations, data gathering and analysis, to final post mortem reports and recommendations.

The platform itself is robust and flexible enough to give us everything we need for our surveys, while the benchmarking tools provide a wealth of historical data on our own events as well as how we compare with others in our industry.

However, what has kept us together with Explori for 11 years is the customer service. Quite simply, the Explori team is outstanding. They are proactive, innovative, responsive and unfailingly professional. We are lucky to have them a our partners. Review collected by and hosted on G2.com.

I honestly have nothing to add here..... Review collected by and hosted on G2.com.

We use Explori regularly as part of our event strategy. It has really changed the game for our survey strategy by truly giving meaningful measurements and KPIs that the team actually uses post-survey collection. Often times reviewing survey results feels daunting and overwhelming, but Explori makes the process quick and easy. Their team is extremely supportive in all of our needs, they feel like true partners to ensure the use of their tool hand in hand with our events is successful! Review collected by and hosted on G2.com.

I have nothing I dislike about the platform. Review collected by and hosted on G2.com.

AI insights & multilingual capabilities. Review collected by and hosted on G2.com.

Not big - Initial setup requires time... Review collected by and hosted on G2.com.

The reporting dashboards - it's useful to see comparisons YoY or by industry. The filters are also great to use. Review collected by and hosted on G2.com.

Not sure - the platform is very easy to use. Review collected by and hosted on G2.com.

Comprehensive Survey Tools: Explori provides customisable surveys to capture detailed attendee feedback, facilitating a deeper understanding of participant experiences.​

Benchmarking Capabilities: The platform allows event organizers to compare their event metrics with industry averages, offering context to performance data.​

User-Friendly Interface: Designed for ease of use, Explori enables users without extensive research backgrounds to design and deploy effective surveys.

Friendly team providing support and advice whenever required Review collected by and hosted on G2.com.

Dependence on User Input: The quality of insights is contingent on the design of surveys and the questions posed, although the Explori team are always willing to provide advice Review collected by and hosted on G2.com.

The team are excellent - knowledgeable, responsive and supportive.

The insights we derive from the research are invaluable in helping us develop our events for all stakeholder groups, while the wider benchmarking is a useful barometer Review collected by and hosted on G2.com.

I can't think of a single downside that I've experienced yet Review collected by and hosted on G2.com.

The mix between benchmarks for events, and working in partnership to discover and understand trends with bespoke reports Review collected by and hosted on G2.com.

We are a unique business, and not a typical client so have to highlight this when developing surveys for our events Review collected by and hosted on G2.com.

Using Explori has helped transform how we approach feedback and growth within our organization. The platform is easy for our team to navigate and utilize effectively. When we use their full-service option, their phenomenal support team (Chaz specifically) is easy to work with and genuinely dedicated to helping us succeed. They not only save us significant time in building and deploying the surveys and communications but also meticulously analyze our survey results, providing granular insights that highlight both our strengths and areas for improvement. This level of detailed analysis has prompted us to view our strategies and outcomes through a new lens, vastly different from what we experienced using basic survey tools like SurveyMonkey. Moreover, Explori's comprehensive data sets are invaluable, allowing us to benchmark our performance year-over-year and against industry standards. This depth of insight is indispensable for our continuous improvement and strategic planning. Review collected by and hosted on G2.com.

Everything has been running smoothly so far. Review collected by and hosted on G2.com.