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It is flexible and adjustable and has many features making it ideal for our multiple programs. I use it every working day to document client contacts. It was implemented rather quickly once it was created and refined. I have used the customer support features with good success. It facilitated easy integration of our various programs. Review collected by and hosted on G2.com.
Sudden changes to the format without warning--but I realize that this may come from our own staff who are in charge of making these changes and don't tell us in advance. Changes in appearance of icons can be confusing at first. Review collected by and hosted on G2.com.
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Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.