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Engine Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the excellent customer support of Engine, finding it helpful and prompt for their travel needs. (3 mentions)
Users value the convenience of Engine, streamlining hotel bookings and saving time and money effortlessly. (2 mentions)
Users highlight the simplicity of use in Engine, making hotel bookings straightforward and efficient. (2 mentions)
Users appreciate the all-in-one card management feature, conveniently covering all motel booking needs and incidentals. (1 mentions)
Users value the easy booking through Engine, as it consolidates all motel needs in one convenient location. (1 mentions)
Users commend the efficiency of the Engine, highlighting its intuitive design that enhances usability without clutter. (1 mentions)
Users value the intuitive design of Engine, appreciating its clarity and ease of use in navigation. (1 mentions)
Users find the cancellation policy restrictive, limiting flexibility and causing frustration when changes are needed. (1 mentions)
Users face currency issues due to the lack of a Canadian dollar option, affecting their booking experience in Canada. (1 mentions)
Users find hotel availability problematic as check-in can be challenging due to untrained staff handling reservations. (1 mentions)
Users experience poor customer support, facing challenges with check-ins due to untrained hotel staff on reservations. (1 mentions)

Top Pros or Advantages of Engine

1. Customer Support
Users praise the excellent customer support of Engine, finding it helpful and prompt for their travel needs.
See 3 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"I have been extremely satisfied with the discounts they provide"

What do you like about Engine?

deep discounts, good customer service, availability of hotels

Alex L.
AL

Alex L.

Small-Business (50 or fewer emp.)

5.0/5

"Engine is a great money saver and so easy to use"

What do you like about Engine?

Engine has completely changed how we manage business travel and how much we save on it. What I Like Best: Huge cost savings without sacrificing q

2. Convenience
Users value the convenience of Engine, streamlining hotel bookings and saving time and money effortlessly.
See 2 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Good Partnership for hoteliers!"

What do you like about Engine?

Engine works small midsize businesses, they have already partnered with many of them and affiliated with other network. It cut down our time to go loo

Alex L.
AL

Alex L.

Small-Business (50 or fewer emp.)

5.0/5

"Engine is a great money saver and so easy to use"

What do you like about Engine?

Engine has completely changed how we manage business travel and how much we save on it. What I Like Best: Huge cost savings without sacrificing q

3. Ease of Use
Users highlight the simplicity of use in Engine, making hotel bookings straightforward and efficient.
See 2 mentions

See Related User Reviews

Alex L.
AL

Alex L.

Small-Business (50 or fewer emp.)

5.0/5

"Engine is a great money saver and so easy to use"

What do you like about Engine?

Engine has completely changed how we manage business travel and how much we save on it. What I Like Best: Huge cost savings without sacrificing q

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Super easy car booking, a good amount cheaper then Expedia"

What do you like about Engine?

The simplicity of this user experience (UX) is driven by a well-thought-out design that prioritizes clarity and ease of use. The layout is intentional

4. Card Management
Users appreciate the all-in-one card management feature, conveniently covering all motel booking needs and incidentals.
See 1 mentions

See Related User Reviews

Justin M.
JM

Justin M.

Small-Business (50 or fewer emp.)

5.0/5

"very easy to use"

What do you like about Engine?

all motel booking needs in one place and they cover incidentals

5. Easy Booking
Users value the easy booking through Engine, as it consolidates all motel needs in one convenient location.
See 1 mentions

See Related User Reviews

Justin M.
JM

Justin M.

Small-Business (50 or fewer emp.)

5.0/5

"very easy to use"

What do you like about Engine?

all motel booking needs in one place and they cover incidentals

6. Efficiency
Users commend the efficiency of the Engine, highlighting its intuitive design that enhances usability without clutter.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Super easy car booking, a good amount cheaper then Expedia"

What do you like about Engine?

The simplicity of this user experience (UX) is driven by a well-thought-out design that prioritizes clarity and ease of use. The layout is intentional

7. Intuitive
Users value the intuitive design of Engine, appreciating its clarity and ease of use in navigation.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Super easy car booking, a good amount cheaper then Expedia"

What do you like about Engine?

The simplicity of this user experience (UX) is driven by a well-thought-out design that prioritizes clarity and ease of use. The layout is intentional

Top Cons or Disadvantages of Engine

1. Cancellation Policy
Users find the cancellation policy restrictive, limiting flexibility and causing frustration when changes are needed.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"I have been extremely satisfied with the discounts they provide"

What do you dislike about Engine?

the cancellation policy can be restrictive

2. Currency Issues
Users face currency issues due to the lack of a Canadian dollar option, affecting their booking experience in Canada.
See 1 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great experience using the platform. Much simpler than those other ones."

What do you dislike about Engine?

We are a Canadian company who books in both countries. We would like to see a Canadian dollar option for when booking in Canada as we have specific c

3. Hotel Availability
Users find hotel availability problematic as check-in can be challenging due to untrained staff handling reservations.
See 1 mentions

See Related User Reviews

Dustin B.
DB

Dustin B.

Mid-Market (51-1000 emp.)

4.0/5

"Engine is effecient and easy to use with great customer support"

What do you dislike about Engine?

sometimes difficult to check in when the hotel staff are not well trained in 3rd party reservations

4. Poor Customer Support
Users experience poor customer support, facing challenges with check-ins due to untrained hotel staff on reservations.
See 1 mentions

See Related User Reviews

Dustin B.
DB

Dustin B.

Mid-Market (51-1000 emp.)

4.0/5

"Engine is effecient and easy to use with great customer support"

What do you dislike about Engine?

sometimes difficult to check in when the hotel staff are not well trained in 3rd party reservations

Engine Reviews (23)

Reviews

Engine Reviews (23)

4.4
23 reviews
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G2 reviews are authentic and verified.
VS
Dispatcher
Mid-Market (51-1000 emp.)
"I lost plenty of weekends booking directly. Now I can do it all on a Monday and my job is done!"
What do you like best about Engine?

I can book hotels on a whim. I book over 30 rooms a week across all of California and not have to worry about the mess of waiting on a Sales Director to send me over 2-3 documents via email just to book a room for more than 4 rooms, not to mention Engine will find you the CHEAPEST option and sort the hotel rooms that way. There have been a few times I have thought to myself " Hey this DoubleTree is usually $170-200 per room night but its going for $90 on Engine, Is this legit" and 100% of the time it is. Come the time where i need to call support to handle a hotels credit card handling, all i have to do is dial the support number listed at the bottom of the support tab and I give one reference quote stating my issue and i get directly sent to a human who solves the issue 100% of the time. There was one particular time I booked a room for one of my superintendent's down in Long Beach Ca. The hotel was gorgeous and highly sought after for the people that go down there for our freeway project we were doing. The hotel mishandled my guys card 2 stays in a row. Both times i called them to rectify his CC charges and try to get him the money reimbursed they mischarged. All it took was one phone call and my guy got his money back for BOTH stays. Review collected by and hosted on G2.com.

What do you dislike about Engine?

The only quirk I found would be useful is that i feel as if there should be a general "Notes for the Front Desk" tab upon booking the reservation, although I do not doubt that it end up becoming a thing at one point or another, there is a few things I could use it for. There are a plethora of Night workers we have and they usually show up at these hotels at 1-4am and there have been a bunch of hotels that have actually cancelled the reservation under their assumption that they wont show up. I do work around this by calling but then that defeats some of the purpose by having to contact the hotel anyways. Sometimes i even like to note that they will have a larger vehicle and put a note there saying so. Also, a dark mode feature would be pretty cool. Review collected by and hosted on G2.com.

Shivanshu M.
SM
Technical Architect - Cloud Migration - DuPont
Enterprise (> 1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Engine always rocks !!"
What do you like best about Engine?

I had a fantastic experience using Engine for my hotel bookings. The platform is user-friendly, fast, and reliable. Review collected by and hosted on G2.com.

What do you dislike about Engine?

There should be some package availability if someone want tp travel any famous area. Review collected by and hosted on G2.com.

Verified User in Printing
AP
Mid-Market (51-1000 emp.)
"Great experience using the platform. Much simpler than those other ones."
What do you like best about Engine?

I can create customs fields so I know what order the stay pertains to. Each department can have their own accounts, so much. Review collected by and hosted on G2.com.

What do you dislike about Engine?

We are a Canadian company who books in both countries. We would like to see a Canadian dollar option for when booking in Canada as we have specific credit cards for each country, one in USD and the other in CAD. If we book with our CAD card we get charged the exchange rate. Review collected by and hosted on G2.com.

Alex L.
AL
CEO
Small-Business (50 or fewer emp.)
"Engine is a great money saver and so easy to use"
What do you like best about Engine?

Engine has completely changed how we manage business travel and how much we save on it.

What I Like Best:

Huge cost savings without sacrificing quality of hotels available. It's like one of the last minute hotel sites, but without having to be last minute.

Super simple to use—search for a hotel, filter it down, pick a room. Done.

Great customer support, as well.

What Problems Are Solved:

Overpaying for hotel stays and the stress of going through lots of sites to find the best deal.

Managing hotel stays for multiple team members.

Great spend controls and visibility across all hotel bookings.

Why Engine Stands Out:

Super simple to use. Feels like a retail vs commerical product, but with the corporate features. Review collected by and hosted on G2.com.

What do you dislike about Engine?

Nothing. They are great. Love using them. Review collected by and hosted on G2.com.

KB
HR Manager
Mid-Market (51-1000 emp.)
"100% Reliable"
What do you like best about Engine?

The easy of booking both hotels and flights. Review collected by and hosted on G2.com.

What do you dislike about Engine?

I haven't came across any issues, my experience has been great Review collected by and hosted on G2.com.

Dustin B.
DB
Field Manager
Mid-Market (51-1000 emp.)
"Engine is effecient and easy to use with great customer support"
What do you like best about Engine?

Customer support is excellent. Helpful and prompt Review collected by and hosted on G2.com.

What do you dislike about Engine?

sometimes difficult to check in when the hotel staff are not well trained in 3rd party reservations Review collected by and hosted on G2.com.

Justin M.
JM
Lead Dispatcher
Small-Business (50 or fewer emp.)
"very easy to use"
What do you like best about Engine?

all motel booking needs in one place and they cover incidentals Review collected by and hosted on G2.com.

What do you dislike about Engine?

i have no issues do date with engine applications Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Mid-Market (51-1000 emp.)
"Super easy car booking, a good amount cheaper then Expedia"
What do you like best about Engine?

The simplicity of this user experience (UX) is driven by a well-thought-out design that prioritizes clarity and ease of use. The layout is intentionally clean, featuring only the essential data and elements needed for smooth navigation and decision-making, allowing users to interact without unnecessary clutter or distraction. This clean presentation reflects a sophisticated system architecture operating "behind the scenes," enabling seamless functionality without compromising simplicity.

The result is a UX that feels intuitive and efficient, with every component placed deliberately to enhance usability. By hiding complexity and showcasing only what's necessary, the design embodies "invisible complexity" — the idea that the most effective technology feels effortless to use, even though there's considerable power and intelligence working underneath to keep it that way. Review collected by and hosted on G2.com.

What do you dislike about Engine?

They only used to do rooms, now I can book cars, flights Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Enterprise (> 1000 emp.)
"I have been extremely satisfied with the discounts they provide"
What do you like best about Engine?

deep discounts, good customer service, availability of hotels Review collected by and hosted on G2.com.

What do you dislike about Engine?

the cancellation policy can be restrictive Review collected by and hosted on G2.com.

Verified User in Hospitality
AH
Small-Business (50 or fewer emp.)
"Good Partnership for hoteliers!"
What do you like best about Engine?

Engine works small midsize businesses, they have already partnered with many of them and affiliated with other network. It cut down our time to go look for companies, government business, etc Review collected by and hosted on G2.com.

What do you dislike about Engine?

Big margin off of best available rates (almost 40%), it doesn' allow much margin to work for promotions and sponsored listing. Review collected by and hosted on G2.com.

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