FacilityOS Reviews & Product Details

FacilityOS Product Details

FacilityOS is a global leader in facility, asset and visitor management. The integrated FacilityOS platform is supported by robust reporting, turnkey onboarding, and extensive configurability and empowers organizations to streamline and automate operations to achieve regulatory compliance, enforce safety protocols, and drive site security requirements. FacilityOS is comprised of interoperable modules for visitor management, emergency and evacuation management, contractor compliance management, asset and logistics management, and PIAM and access control. Each FacilityOS module can function independently or in combination to maximize the platform's impact. Visitor Management Pre-loaded and pre-configured on enterprise-level hardware, VisitorOS is uniquely placed to meet the specific needs of your organization and its critical entry points. Keeping your people safe and company in compliance has never been easier. Emergency and Evacuation Management EmergencyOS improves the efficiency and speed of your evacuations and optimizes emergency management preparedness. Reduce risk, minimize downtime, and avoid costly penalties with digitized emergency alerts, evacuations and reporting. Contractor Compliance Management ContractorOS is a powerful compliance management solution that centralizes contractor and vendor oversight. By automating document collection, approvals, and tracking, it reduces administrative burden and ensures compliance across all facilities. Asset and Logistics Management Designed to optimize chain of custody processes, LogisticsOS combines user-friendly functionality with powerful tracking and clear audit trails to help eliminate lost items and improve accountability across your organization. Physical Identity and Access Management SecurityOS extends the benefits of Access Control to visitors, contractors and other temporary guests enabling you to securely issue, track and manage physical facility access. Streamline and automate permission provisioning while increasing control and visibility. Powered by proven technology, people and processes, FacilityOS is reimagining how organizations can keep their people and their facilities safe, secure and compliant.

Product Website

Seller

FacilityOS

Discussions

FacilityOS Community

Languages Supported

Amharic, Arabic, Bengali, Bulgarian, Danish, German, Greek, English, Basque, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Italian, Japanese, Korean, Macedonian, Burmese, Nepali, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Somali, Spanish, Swahili, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Product Description

FacilityOS is a tablet-based visitor registration and management platform that streamlines the check-in process by capturing images, sending instant visitor notifications, printing custom badges and collecting signatures it tracks every visitor at the facility and allows user to easily retrieve visitor data as well as export it for further analysis all information and documentation is encrypted and stored in a secure cloud for as long as need.

Overview by

Jeff Gladwish

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

FacilityOS Integrations

(4)

Verified by FacilityOS

FacilityOS Media

FacilityOS Demo - FacilityOS - A Modular Facility, Asset and Visitor Management Platform to Help Optimize Safety, Security and Compliance Protocols

FacilityOS™ is a facility management platform used by security professionals, EHS managers, facility managers, compliance teams, and operational leadership to drive safety, security and compliance across complex facilities around the world. FacilityOS powers complex enterprises – such as manufact...

FacilityOS Demo - VisitorOS - Keep track of On-Site Visitors

Pre-loaded and pre-configured on enterprise-level hardware, VisitorOS is uniquely placed to meet the specific needs of your organization and its critical entry points. Keeping your people safe and your company in compliance has never been easier. In today’s complex world, entry point processe...

FacilityOS Demo - EmergencyOS - Digitize All Stages of Emergency Management

Designed to automate and improve emergency evacuation processes, EmergencyOS provides digital oversight at each stage of an organization’s emergency response – from alerts and evacuation management through to coordinating the return-to-work and post evacuation reporting and analytics. Reduce ...

FacilityOS Demo - ContractorOS - Centralize and Automate Contractor Compliance

ContractorOS is a powerful compliance management solution that centralizes contractor and vendor oversight. By automating document collection, approvals, and tracking, it reduces administrative burden and ensures compliance across all facilities. ContractorOS simplifies compliance manageme...

FacilityOS Demo - LogisticsOS - Track Packages Across the Entire Chain of Custody

LogisticsOS is a robust logistics management solution built to optimize chain of custody processes. Its user-friendly design, comprehensive tracking features, and clear audit trails help eliminate lost items while improving efficiency and accountability across your entire organization.

FacilityOS Demo - SecurityOS - Extend the Benefits of Access Control to Visitors

Extend the benefits of Access Control to visitors, contractors and other temporary guests. With SecurityOS, you can issue, track and manage temporary physical access for facility visitors. Streamline and automate permission provisioning while increasing security and visibility.

Official Downloads

(5)

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Success Story - Menkes Property Management

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DD

David D.

Environmental Health Safety Specialist

Mid-Market (51-1000 emp.)

7/16/2025

"Great product and easy to use."

5/5

What do you like best about FacilityOS?

I enjoy the fact that I can have someone invited and complete their paperwork before hand. This makes the process to bring someone on-site quick and easy. The system is also very user friendly. Highly recommend. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

I have added over 400 people to the system. Twice I had to remove someone and put them back in. Truly not a big deal. Review collected by and hosted on G2.com.

Response from Harshini Sri of FacilityOS

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Thank you for the thoughtful review! We're glad FacilityOS is helping streamline your on-site process and that the system feels easy to use — that's exactly what we aim for. Appreciate the note about re-adding users; we’ll share that with our product team to keep improving. And we love hearing that guests feel more valued with faster host notifications. Thanks again for recommending us!

AA

Aimee A.

Executive Office Manager

Mid-Market (51-1000 emp.)

3/20/2025

"Very Happy with Product"

5/5

What do you like best about FacilityOS?

We like that we are able to see who is in the office for the day; We like that we can go back and see who was in the office on certain dates to verify if employees did in fact attend a training; We like that it notifies all of HQ employees when expected/unexpected guests have arrived via email; We like that we can add in expected guests into the system ahead of time, making the sign in process easier & quicker; Achilles and Damjan have been great when it comes to Customer Support, they were able to customize the sign in fields to our needs; The integration process has been great with our employees, it is easy to use with the QR code Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

Only thing is we wish that the Sign Out button on the bottom right-hand corner of the kiosk could be bigger or highlighted to stand out better. When guests need to sign out, they have difficulty finding that button. Review collected by and hosted on G2.com.

What problems is FacilityOS solving and how is that benefiting you?

We can now see who is in the building for the day, especially if we missed them come into the door. Our office is hybrid, so this allows us to let unexpected guests know whether or not someone is in the office to be able to help them with their needs. It has also allowed our front desk to see if we have trainings for the day and how many people we are expecting at different times which lets us know when it may get busy in the lobby. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS

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Thank you for your thoughtful feedback! We're glad FacilityOS has made it easier to manage guests, verify attendance, and streamline the sign-in process. We appreciate your note about the sign-out button and will share it with our product team.

UL

Verified User in Logistics and Supply Chain

Mid-Market (51-1000 emp.)

9/19/2025

"MY experience with FacilityOS has been great. It's very easy to use and I have no issues"

5/5

What do you like best about FacilityOS?

I can sign out anyone who may have forgot to sign out Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

The only thing I dislike is when someone signs and it's not verified by initialing then it has a negative impact Review collected by and hosted on G2.com.

DS

Daniel S.

IT Tech

Enterprise (> 1000 emp.)

2/17/2022

"Great tool in visitor management for safety, compliance, and security."

5/5

What do you like best about FacilityOS?

We love the app and the ability to easily check in and check out visitors, and keep a track who is in the building at all times. Real time reporting is also a huge plus. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

Maybe have a training video or modules so new people can easily learn the product and services. Review collected by and hosted on G2.com.

Response from Harshini Sri of FacilityOS

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Thanks for the thoughtful review! We're glad FacilityOS is helping you stay on top of visitor activity and improve real-time visibility. Appreciate the suggestion on training resources — we’re always working to make onboarding even smoother and will take this into consideration.

DL

Dale L.

Facilities and Physical Security Manager

Mid-Market (51-1000 emp.)

2/20/2025

"iLobby was the clear choice"

5/5

What do you like best about FacilityOS?

Right from the beginning when researching options for Visitor management, Peter F from sales was beyond helpful and made iLobby the choice clear. I had a few meetings with him asking more questions each time, he was happy to assist. The options available for features they offer checked off every item I had for my unique need. Once I purchased the system, they assigned a "roll out" person to assist in the normal startup questions and implementation. I made requests for a handful of systematic changes and each one was met, and they followed up to ensure I was happy. Lastly, after the first month they assigned a continuing customer success person, in my case it is Thenoo, who is fantastic. After a couple months I had some more in-depth questions on getting reports, or how the background data worked. I even asked for some more custom interface changes. Thenoo addressed each of my questions via Teams meeting, and was able to share screens to walk me through things. One of the custom interface changes I asked about, she went directly to her design engineering team and got back to me with examples. All in all I am very glad I made the choice to go with iLobby, it was the clear choice. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

iLobby is quite user friendly and works great for my needs. The only change I requested was a different e-mail response when visitors get the initial invite. Review collected by and hosted on G2.com.

What problems is FacilityOS solving and how is that benefiting you?

iLobby gives us true management over our visitors that come on site. Before iLobby, we had a sign-in book, which needed a receptionist to be there. The book is not private and is not controlled. iLobby allows us to operate without a receptionist, it informs the host when their visitor arrives, and is private and controlled. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS

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It’s fantastic to hear how well FacilityOS has supported your visitor management needs from day one. We're glad Peter and Thenoo were able to guide you through setup, customization, and ongoing support—they’ll be thrilled to hear your feedback. It’s great to know the system met your needs and replaced your manual process with a more controlled and efficient approach. Thank you for sharing such a detailed account of your experience!

PB

Payton B.

Marketing Communication Coordinator, HSSE Adnimistrator

Mid-Market (51-1000 emp.)

2/19/2025

"iLobby: Enhancing Safety, Security & Efficiency in Visitor Management"

4/5

What do you like best about FacilityOS?

We were looking for a visitor management system to monitor who is in our building at all times to ensure the safety and security of both our employees and visitors. iLobby was incredibly easy to implement and integrated seamlessly with our existing systems. As a user, it simplifies tracking attendees for events. Additionally, iLobby makes the pre-registration process effortless for visitors, ensuring a smooth and efficient sign-in experience upon arrival. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

As part of the pre-registration process in iLobby, we upload a CSV file with a list of invitees to the event page for the corresponding event. However, the pre-registration email sent to visitors can sometimes be confusing for those who are unfamiliar with the process. When visitors fail to complete their pre-registration, it causes delays during the sign-in process on the day of the event. Review collected by and hosted on G2.com.

What problems is FacilityOS solving and how is that benefiting you?

Before we implemented iLobby, keeping track of who was in our building and ensuring security during events was a challenge. We had no streamlined way to monitor visitor flow or maintain accurate logs. iLobby solves these issues by offering a reliable, automated system that tracks visitors in real time, enhances security, and improves operational efficiency. By automating visitor check-ins and pre-registration, iLobby significantly reduces the administrative burden on staff, allowing us to focus on other important tasks. Additionally, the system’s real-time notifications keep employees informed when their visitors arrive, ensuring smooth communication. Security is another major benefit. We now have a more controlled and secure process, which is crucial for protecting both our employees and visitors. iLobby has helped us save time, reduce human error, and provide a safer environment for everyone in the building. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS

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Thank you for your detailed and thoughtful feedback. We’re glad to hear FacilityOS has helped you improve safety, streamline visitor tracking, and simplify the pre-registration process for events. It’s great to know the system has integrated smoothly with your existing workflows and reduced the administrative burden on your team. Thank you again for taking the time to share your experience!

NW

Nathan W.

Operations Manager

Enterprise (> 1000 emp.)

2/18/2025

"iLobby Vistor OS & Emergency OS"

4.5/5

What do you like best about FacilityOS?

Very user friendly and easly to move around. Great support and communication from iLobby Account Managers. Easy integration in to our plant. Setup is pretty easy and adding in contacts and such can be done by bulk uploads in Excel. I use this daily for our sign in and sign outs. Emergency OS was just added but will help greatly with audits and paper trails during investiagtions into any kind of incidents. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

Some may find it somewhat consuming to get around if not tech savy as there is diffent menus feeding the same place and such but over all not bad and lots of support from iLobby if needed. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS

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Thank you for taking the time to share your experience. We’re glad to hear that FacilityOS has made daily sign-ins more efficient and that it’s helping you keep track of who’s on-site. It’s great to know the system has integrated smoothly into your plant, and we’re especially happy to hear our account managers and support team have been helpful throughout. We appreciate your feedback and look forward to continuing to support your team.

LM

Lauren M.

Environment, Health and Safety Manager

Mid-Market (51-1000 emp.)

2/14/2025

"iLobby to replace paper sign-in"

5/5

What do you like best about FacilityOS?

Our facility was looking to replace the paper sign in process for our visitors and contractors so we decided to explore the option of utilizing iLobby. We like the digitilization of our visitor log book, each host is able to keep track of their visitors, and each visitor must review the site safety policies and sign off prior to entry. Overall, the technology behind this system provides everything that we have been looking for in terms of visitor and contractor sign in process and tracking of visitors. The setup of the kiosk was very easy and adding new hosts to the system has been easy to implement as well. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

The only downside so far to iLobby is not being able to find some resources that can be shared with hosts on the set-up of the system and tracking of visitors. The upside is that the customer support team has been great at answering questions within an hour of the requests and they have explained everything thoroughly as our facility learns to navigate through the system. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS

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It's great to hear how FacilityOS has helped you transition from a paper logbook to a more efficient visitor management process. The ability to track visitors in real-time and ensure they’ve reviewed safety policies adds an important layer of visibility and control. Thanks for sharing your experience with us!

PC

Phil C.

Maintenance Manager

Mid-Market (51-1000 emp.)

2/11/2025

"A great Fit and a Great Solution"

5/5

What do you like best about FacilityOS?

I really like the Quick update when someone has logged in and our out. We really like having all our on site contractors identified while on site. It makes our workplace feel safe. An unexpected benifit do to the Sign in process is that i get instant visibility to each persons full name and phone number, so if i want to check in with them on todays work or additional work or special circumstances going on today, i am able to get in touch with the actual person on site doing the work. We are liking that all contractors complete the document review and signoff at the point of signing in. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

If a lot of contractors show up all at the same time to start work, they have to wait for each person to Log in. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS

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It’s great to know that FacilityOS has made your site feel safer by giving you real-time visibility into who’s on-site and how to reach them. We're also glad that it is helping ensure contractors review and acknowledge site documentation, while supporting your evacuation processes. Thank you for your thoughtful feedback!

RP

Rose P.

HR Manager

Mid-Market (51-1000 emp.)

2/11/2025

"Easy to use and relieable tool"

5/5

What do you like best about FacilityOS?

Having centralized the check in as well as getting a badge with their picture is very helpful. Being able to have recurring visitors without having to log all their information again helps. The fact that they can check out after their visit is helpful, but also the automatic check out at night helps too.

The interface is user friendly, so most of our visitors do not have issues trying to figure out how to use it. The fact that our employees can get a text message when a visitor is here, is very helpful because we don't have to chase them down anymore.

The implementation was easy, it is very easy to custom for indivual needs. When we had to reach out to our customer support, they were available immediately to help us. We use if every day, and it has been easy to integrate it to our daily routines. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

I've noticed that it does not take a picture all of the time. I haven't look into if it's an option we can disable for always to take pictures or use the pictures of the recurrent visitors, but would like to see if it's applicable. Review collected by and hosted on G2.com.

What problems is FacilityOS solving and how is that benefiting you?

We can get a headcount of the visitors in the building automatically, we can review who is here or who was here and even have a picture of that person. It gives a badge everytime they sign in, so we don't have to worry about having enough visitor badges ready.

It also avoids wasting time trying to find someone to let them know their visitor is here, since the system sends emails and text messages directly to them. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS

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Thank you for the thoughtful review! It’s great to hear that FacilityOS has made daily operations more efficient—from simplifying check-ins and repeat visits to automatically notifying employees and generating visitor badges. We’re especially glad the system has been easy to implement and customize to your needs. Please contact our support team to assist you with the photo capture experience you mentioned—they’ll be happy to take a closer look and help ensure everything is working as expected.