The G2 on Genea Security

Genea Security Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Genea Security's platform incredibly easy to use, with smooth navigation and remote access capabilities. (5 mentions)

Users appreciate the remote access feature of Genea Security, allowing quick responses to urgent needs from anywhere. (4 mentions)

Users value the remote access management of Genea Security, enabling easy access control from anywhere. (3 mentions)

Users value the remote access management feature of Genea Security, enhancing convenience and operational efficiency. (3 mentions)

Users value the remote access management of Genea Security, which streamlines granting or suspending access effortlessly. (3 mentions)

Users experience performance issues with Genea Security, notably the lack of quick access to user management features. (5 mentions)

Users find the limited features of Genea Security frustrating, especially with missing functionalities and inconvenient navigation. (4 mentions)

Users find Genea Security expensive as many useful features incur additional costs, complicating the overall value. (2 mentions)

Users find the lack of easy access to add a new user on the homepage inconvenient and time-consuming. (1 mentions)

Users face communication issues with Genea's team, often needing to perform extra work for bulk changes or uploads. (1 mentions)

5 Pros or Advantages of Genea Security

1. Ease of Use

Users find Genea Security's platform incredibly easy to use, with smooth navigation and remote access capabilities.

See 5 mentions

See Related User Reviews

SP

Shawn P.

Small-Business (50 or fewer emp.)

4.0/5

"So Simple an Office Manager can use"

What do you like about Genea Security?

The ability to open the door from the phone app. The ease of use when someone is at the door.

NW

Nicole W.

Enterprise (> 1000 emp.)

4.5/5

"easy to use platform"

What do you like about Genea Security?

It's easy to use and navigate. I am a local admin, so for my purposes of adding/removing people, it has been a short learning curve. I appreciate that

2. Remote Access

Users appreciate the remote access feature of Genea Security, allowing quick responses to urgent needs from anywhere.

See 4 mentions

See Related User Reviews

SP

Shawn P.

Small-Business (50 or fewer emp.)

4.0/5

"So Simple an Office Manager can use"

What do you like about Genea Security?

The ability to open the door from the phone app. The ease of use when someone is at the door.

NW

Nicole W.

Enterprise (> 1000 emp.)

4.5/5

"easy to use platform"

What do you like about Genea Security?

It's easy to use and navigate. I am a local admin, so for my purposes of adding/removing people, it has been a short learning curve. I appreciate that

3. Access

Users value the remote access management of Genea Security, enabling easy access control from anywhere.

See 3 mentions

See Related User Reviews

NW

Nicole W.

Enterprise (> 1000 emp.)

4.5/5

"easy to use platform"

What do you like about Genea Security?

It's easy to use and navigate. I am a local admin, so for my purposes of adding/removing people, it has been a short learning curve. I appreciate that

A

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Good Entrance Control System"

What do you like about Genea Security?

It's easy to add or remove access to doors and time control when access can be obtained. It was easily integrated to work together with our SSO and ne

4. Access Control

Users value the remote access management feature of Genea Security, enhancing convenience and operational efficiency.

See 3 mentions

See Related User Reviews

A

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Good Entrance Control System"

What do you like about Genea Security?

It's easy to add or remove access to doors and time control when access can be obtained. It was easily integrated to work together with our SSO and ne

DJ

D.J. J.

Enterprise (> 1000 emp.)

5.0/5

"Very intuitive cloud based access control software"

What do you like about Genea Security?

The Genea platform makes handling access control systems and events a breeze with their cloud solutions. From basic operating to full on in depth prog

5. Access Management

Users value the remote access management of Genea Security, which streamlines granting or suspending access effortlessly.

See 3 mentions

See Related User Reviews

DJ

D.J. J.

Enterprise (> 1000 emp.)

5.0/5

"Very intuitive cloud based access control software"

What do you like about Genea Security?

The Genea platform makes handling access control systems and events a breeze with their cloud solutions. From basic operating to full on in depth prog

A

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Good Entrance Control System"

What do you like about Genea Security?

It's easy to add or remove access to doors and time control when access can be obtained. It was easily integrated to work together with our SSO and ne

5 Cons or Disadvantages of Genea Security

1. Performance Issues

Users experience performance issues with Genea Security, notably the lack of quick access to user management features.

See 5 mentions

See Related User Reviews

U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Genea is a great upgrade"

What do you dislike about Genea Security?

Genea's Intergration into our local systems seemed to line up well, but we lost Elevator control moving over to Genea. Losing that function made the

NW

Nicole W.

Enterprise (> 1000 emp.)

4.5/5

"easy to use platform"

What do you dislike about Genea Security?

There is not "add a new user" on the homepage/dashboard. When I first log in, that is the page it takes me to, and I have to click a couple of times b

2. Limited Features

Users find the limited features of Genea Security frustrating, especially with missing functionalities and inconvenient navigation.

See 4 mentions

See Related User Reviews

U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Genea is a great upgrade"

What do you dislike about Genea Security?

Genea's Intergration into our local systems seemed to line up well, but we lost Elevator control moving over to Genea. Losing that function made the

NW

Nicole W.

Enterprise (> 1000 emp.)

4.5/5

"easy to use platform"

What do you dislike about Genea Security?

There is not "add a new user" on the homepage/dashboard. When I first log in, that is the page it takes me to, and I have to click a couple of times b

3. Expensive

Users find Genea Security expensive as many useful features incur additional costs, complicating the overall value.

See 2 mentions

See Related User Reviews

A

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Good Entrance Control System"

What do you dislike about Genea Security?

Some features are extra and not included in the already expensive payment plan. Some export features are limited very specifically. The search feature

DJ

D.J. J.

Enterprise (> 1000 emp.)

5.0/5

"Very intuitive cloud based access control software"

What do you dislike about Genea Security?

There are some things that can only be achieved outside of the platform, I would love to see these functions also implemented in an optional advanced

4. Access Issues

Users find the lack of easy access to add a new user on the homepage inconvenient and time-consuming.

See 1 mentions

See Related User Reviews

NW

Nicole W.

Enterprise (> 1000 emp.)

4.5/5

"easy to use platform"

What do you dislike about Genea Security?

There is not "add a new user" on the homepage/dashboard. When I first log in, that is the page it takes me to, and I have to click a couple of times b

5. Communication Issues

Users face communication issues with Genea's team, often needing to perform extra work for bulk changes or uploads.

See 1 mentions

See Related User Reviews

SA

Shawn A.

Enterprise (> 1000 emp.)

4.0/5

"Genea Review"

What do you dislike about Genea Security?

Dealing with the Genea engineering team for bulk changes or uploads. Sending them the required information is not enough as they often require us to

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jimmie h.

House Mother

Small-Business (50 or fewer emp.)

9/21/2025

"Genea mobile access control app experience as admin"

3.5/5

What do you like best about Genea Security?

I like the ability to control the mobile access from start to finish sitting at my computer Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

The software design is not user friendly when setting up holidays, I always make mistakes and have to contact support to fix my issues. I wish I could understand it better in order to do it myself. Review collected by and hosted on G2.com.

What problems is Genea Security solving and how is that benefiting you?

We use Genea software to control access to our house. The mobile access software they supply is a good program and in many ways user friendly. I am able to use it fast and efficiently except when we have to set up holidays off time and close down the house, that is not easy to do, I always have to contact customer support/ai to make sure it's set up correctly. Review collected by and hosted on G2.com.

Response from Melissa Hudlow of Genea Security

edit

Hi Jimmie,

Thank you for your feedback! It’s great to hear you’re enjoying the convenience of managing access control with Genea Security. Our team is always here to help and can share a few quick tips to make the holiday setup even smoother next time.

DJ

D.J. J.

Service Specialist

Enterprise (> 1000 emp.)

4/30/2025

"Very intuitive cloud based access control software"

5/5

What do you like best about Genea Security?

The Genea platform makes handling access control systems and events a breeze with their cloud solutions. From basic operating to full on in depth programming, it's all possible within one platform. Genea offers a great variety of hardware components to implement, so as an installer, you are not stuck with just one supplier. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

There are some things that can only be achieved outside of the platform, I would love to see these functions also implemented in an optional advanced mode. However, the Genea customer support is always available to help out and replies swiftly. I also miss the option to just print a hardware overview showing all connected hardware, like panels, doors, readers, inputs and outputs. Currently this has to be done for each category separately. Review collected by and hosted on G2.com.

What problems is Genea Security solving and how is that benefiting you?

Integrating hardware flawlessly into a cloud solutions accessible from everywhere in the world. This means, if the customer is having issues with their system, we can first check their system for a more in depth view of what is going on before visiting the customers site. This can also mean we already have a basic idea of what is going on and what replacement parts to bring to their site. Review collected by and hosted on G2.com.

Response from Melissa Hudlow of Genea Security

edit

Hello D.J.J.,

Thank you for the five stars and for highlighting the ease of use of our cloud-based access control system! We're glad the portal helps you prepare for customer visits and review events without being on site. We've shared your enhancement suggestion with our product team—feedback like yours is invaluable as we continue to improve.

NW

Nicole W.

Corporate Trainer II

Enterprise (> 1000 emp.)

4/22/2025

"easy to use platform"

4.5/5

What do you like best about Genea Security?

It's easy to use and navigate. I am a local admin, so for my purposes of adding/removing people, it has been a short learning curve. I appreciate that I can log in to it from anywhere to address urgent needs that come up too. Its easy to suspend a card if needed. I appreciate the process to add templated badge layouts and being able to have multiple versions; this is not something we had before, and it helps.

I like the idea of integration with our IT systems, but we aren't there yet as an organization to have that implemented. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

There is not "add a new user" on the homepage/dashboard. When I first log in, that is the page it takes me to, and I have to click a couple of times before getting to add a new user. This is a frequent task I complete, and this on the homepage would be convenient. Obviously, not the end of the world either. Review collected by and hosted on G2.com.

What problems is Genea Security solving and how is that benefiting you?

It was a problem that we couldn't manage the system from anywhere. Genea allows us to manage access quickly and easily. It was a problem that we couldn't standardize our badge templates across our locations; now we have the template loaded into Genea and the end user can use those we make available. Review collected by and hosted on G2.com.

Response from Melissa Hudlow of Genea Security

edit

Hello Nicole,

Thank you for your review! We’re glad to hear you’re enjoying the ability to use multiple badge templates, and make updates remotely—it’s great to know those features are making things easier for you.

Regarding your suggestion to add a new user from the home page without too many clicks, we have a widget to add users from the global overview that may help! Our team is happy to walk you through how it works. Thanks again for the thoughtful feedback—it helps us continue to improve!

DJ

Dave J.

President

Mid-Market (51-1000 emp.)

9/19/2025

"Genea cloud Access"

5/5

What do you like best about Genea Security?

Robust and efficient access control solution. Its user-friendly interface simplifies management, while the cloud-based platform ensures seamless operation and real-time monitoring. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

Would like more regional support from Genea with changes and updates. Review collected by and hosted on G2.com.

Response from Melissa Hudlow of Genea Security

edit

Hello Dave,

Thank you so much for the 5-star review! We really appreciate your feedback and are glad to know you had a great experience.

SA

Shawn A.

Director of Safety And Security

Enterprise (> 1000 emp.)

4/18/2025

"Genea Review"

4/5

What do you like best about Genea Security?

The minimum turnaround of teaching new users and ease of of overall use of the program. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

Dealing with the Genea engineering team for bulk changes or uploads. Sending them the required information is not enough as they often require us to addtional work which i believe is their responsibility not the customers. Review collected by and hosted on G2.com.

Response from Melissa Hudlow of Genea Security

edit

Hello Shawn,

Thank you for your feedback! It helps us improve and continue building a better experience. We’re actively working to streamline how we collect your data and make bulk edits easier. We’re glad to hear Genea Security Access Control has been easy to use and helpful in managing and securing your building.

UH

Verified User in Hospitality

Mid-Market (51-1000 emp.)

4/27/2025

"Genea is a great upgrade"

4/5

What do you like best about Genea Security?

I like the user interface upgrade. The menu is simple and the concise. I also like the multi-door select function.

Coming from our previous system C-Cure9000, Genea has been an easy transition. Our Security Team uses Genea on a daily basis. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

Genea's Intergration into our local systems seemed to line up well, but we lost Elevator control moving over to Genea.

Losing that function made the Implementation of Genea a bit rough with the team. Review collected by and hosted on G2.com.

Response from Kendall Bobbitt of Genea Security

edit

Thank you for taking the time to leave a review! We're glad switching to Genea was a smooth transition and that our features are a helpful upgrade for you. But we're sorry to hear you lost elevator control. If you haven't discussed this with your Genea rep already, please feel free to reach out to them as we integrate with numerous elevator brands. We would love the opportunity to earn that 5th star.

See how Genea Security improved

SP

Shawn P.

Office Manager

Small-Business (50 or fewer emp.)

4/22/2025

"So Simple an Office Manager can use"

4/5

What do you like best about Genea Security?

The ability to open the door from the phone app. The ease of use when someone is at the door. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

Not sure I have any dislikes at this time Review collected by and hosted on G2.com.

Response from Melissa Hudlow of Genea Security

edit

Hello Shawn,

Thanks so much for the review! We're glad to hear you're finding the mobile app helpful for remotely unlocking doors and the dashboard easy to use. If there's anything we can do to make your experience even better, we’d love to hear your feedback!

D

DecIZIon .

Security

Mid-Market (51-1000 emp.)

4/27/2025

"It has been remarkable. I have never seen a better security capability than Genea works."

5/5

What do you like best about Genea Security?

That it isn't hard to set up, its not multiple steps to get arranged Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

i haven't found anything yet that I don't like about it Review collected by and hosted on G2.com.

Response from Kendall Bobbitt of Genea Security

edit

Thank you so much for the 5 star review! We're so glad you find Genea Security easy to setup and use. We strive to enable simple, straightforward security operations for our customers. In the future, please don't hesitate to let us know if we can make your experience even better! We are committed to continued innovation.

US

Verified User in Security and Investigations

Small-Business (50 or fewer emp.)

4/23/2025

"Easy to navigate"

5/5

What do you like best about Genea Security?

I'm able to click on several doors to program at the same time. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

The down side to programing the doors is you can't edit the date and time once programed you have to delete and start over. Review collected by and hosted on G2.com.

Response from Kendall Bobbitt of Genea Security

edit

Thank you for the great review! We're thrilled to hear that programming multiple doors at once has been a time-saver and that Genea Security is helping your team focus on what really matters. Empowering efficiency is exactly what we aim for.

For your concern about editing programed doors, please feel free to reach out to your Genea rep or get in touch through our 'contact us' page. With a bit more info, we'd love to provide a solution!

See how Genea Security improved

AO

Verified User in Online Media

Mid-Market (51-1000 emp.)

5/29/2024

"Good Entrance Control System"

3.5/5

What do you like best about Genea Security?

It's easy to add or remove access to doors and time control when access can be obtained. It was easily integrated to work together with our SSO and new employees can quickly get the basic access needed without the IT team to jump into action. Their Customer Support in our area is provided by a vendor who has done an amazing job so far. In the few weekly times that we need to check if someone is in or not, how many people have arrived or to send monthly reports of arrivals it provides the information quite well with some limitations. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

Some features are extra and not included in the already expensive payment plan. Some export features are limited very specifically. The search feature is very picky on what's a correct look up. Review collected by and hosted on G2.com.

Response from Melissa Hudlow of Genea Security

edit

Hello,

We are glad to hear that you’re enjoying our features, integrations and reports. Your feedback is invaluable to us and helps us continue to improve. Thank you for sharing your experience!