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Genea Security Reviews & Product Details - Page 3

Genea Security Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Genea Security Media

Genea Security Demo - Genea Access Control Platform
Genea's Access Control platform provides identity management through process automation, scalable control and compliance. Built for organizations that want to strengthen security and ensure compliance with a single system of record. Automate the credentialing process with our out-of-the box ident...
Genea Security Demo - Global Dashboard
Access alerts, aggregated user activity, hardware status, and alarm data from each of your facilities without navigating through countless tabs and windows all from one dynamic Global Dashboard.
Genea Security Demo - Visitor Management
Visitor Management features guest pre-registration, check-in/check-out flows, QR code support, and custom health questionnaires.
Genea Security Demo - Video Management Integrations
Genea features dozens of out-of-the-box video management integrations. View video events without leaving the access control platform.
Genea Security Demo - Badge Designer and Printing
Genea Badge Design Suite puts designing and printing at your fingertips. Customize digital and physical badges with brand colors, fonts, logos, employee and visitor headshots and more.
Genea Security Demo - Apple Wallet
Built on the Genea Access Control platform, system administrators can assign and customize access privileges for their end users. After adding permissions, users may incorporate their mobile credential into their Apple ecosystem by dropping the digital badge into Apple Wallet.
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Genea Security Reviews (94)

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Reviews

Genea Security Reviews (94)

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4.4
94 reviews

Pros & Cons

Generated from real user reviews
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HK
Mid-Market (51-1000 emp.)
"Great techs & response times"
What do you like best about Genea Security?

It was great that everyone was responsive & as on time as possible to get things done. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

The first board we got was faulty so it delayed our ability to have people return to work in office on time Review collected by and hosted on G2.com.

Response from Melissa Hudlow of Genea Security

Hello Hannah, Thank you for your feedback!

We sincerely apologize for the inconvenience caused by the faulty board and the delays this caused for your team. We appreciate your understanding and your continued support.

NB
Mid-Market (51-1000 emp.)
"Makes life Easier"
What do you like best about Genea Security?

Ability to see whats going on in real time and great easy to use interface. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

None that I can think of at the moment ! Review collected by and hosted on G2.com.

Response from Melissa Hudlow of Genea Security

Hello Nick, thank you so much for your feedback!

Karen R.
KR
Small-Business (50 or fewer emp.)
"This is a great product!"
What do you like best about Genea Security?

We are locked down anywhere we need to be and it allows visitor control as well. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

I need to delete the app and reload it sometimes. Review collected by and hosted on G2.com.

Response from Jared Northrup of Genea Security

Hello, Karen! Thank you for your review of Genea and specifically mentioning your appreciation for our lockdown feature. We often hear how our cloud-based platform is positively affecting companies' abilities to control their environments in ways they weren't previously able to.

Andrew K.
AK
Small-Business (50 or fewer emp.)
"The Best Cloud Based Access Control System"
What do you like best about Genea Security?

The wonderful staff! Simple programming & ease of use. Best NFC functionality on the market. Simple installs from A - Z. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

Absoulutley nothing. Nothing bad to say at all. Review collected by and hosted on G2.com.

Response from Melissa Hudlow of Genea Security

Hello Andrew!

Thank you so much for the fantastic review! We're absolutely thrilled to hear that you're having a great experience with Genea Access Control!

Marlinda R.
MR
Enterprise (> 1000 emp.)
"Sometimes mobile doesnt work but the system is easy to work with"
What do you like best about Genea Security?

I like how easy it is on the software side. Adding access and giving out mobile credentuals is very easy Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

mobile access is slow and sometimes doesnt work Review collected by and hosted on G2.com.

Response from Jared Northrup of Genea Security

Hi, Marlinda! Thank you so much for the feedback regarding the Genea platform and our mobile app.

I'm sorry your experience with mobile access wasn't what you were expecting/hoping for. There are several factors involved with obtaining good reads when using mobile credentials. If you're still experiencing issues, please don't hesitate to reach out to our support department or your local integrator to see if there's any adjustments that can be made to improve performance.

Beau D.
BD
Director of Operations
Mid-Market (51-1000 emp.)
"Great Product, Responsive Company"
What do you like best about Genea Security?

The chat support is easy to use that helped us get through the initial hurdles from installation. The mobile app is simple too! Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

Having to pay extra for Apple Watch key use Review collected by and hosted on G2.com.

Response from Melissa Hudlow of Genea Security

Hello Beau, we really appreciate your feedback on our team and the ease of using Genea Access Control.

We are happy to help!

Verified User in Information Technology and Services
AI
Mid-Market (51-1000 emp.)
"Works so much better than traditional office keys"
What do you like best about Genea Security?

Our company is mostly remote; the office is always available for use, but there is no requirement to come in. The problem we faced with this setup is how do we keep our office secure, but still have it open for people to use without having to have a person dedicated to opening it every day. The Genea Access Control was a perfect solution. We are able to give and revoke access without having to mess with physical keys. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

We haven't had any major issues with the Genea Access Control system. The only times we've run into problems is when our internet is offline or something. So you'll want to have a backup plan in place just in case this happens so you aren't completely locked out. Review collected by and hosted on G2.com.

Response from Jared Northrup of Genea Security

Hello and thank you so much for taking the time to provide your feedback regarding the flexibility of the cloud-based Genea system!

Genea stores user data in the cloud and pushes a copy of this data to the physical controller on premises. If the system ever loses connectivity, it will still function as normal based on the latest data push from Genea, which typically happens mere moments after changes are saved in app.

PR
Facilities and Operations Manager
Mid-Market (51-1000 emp.)
"Easy to Use Dashboard, Responsive"
What do you like best about Genea Security?

The dashboard is very straightforward. Adding employees, editing their information, seeing when and where they scanned in, and so much more is all very easy. The help features are also great. Someone is always quick to respond and help me through my situation. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

There was a lot of disconnect between our property management team who installed Genea at our facility, and how it was rolled out to tenants. We were onboarded by Genea thinking our employees would be able to use a Bluetooth key on their phone, however that did not end up being the case. We had to transfer over all the information from the physical key cards we currently used to the Genea system. There were several weeks of confusion of how our employees could get in the building, with several being locked out after-hours or on weekends. Review collected by and hosted on G2.com.

Verified User in Insurance
AI
Mid-Market (51-1000 emp.)
"Office Administrator"
What do you like best about Genea Security?

Simplicity. Having a centralized access system for all offices is a great feature. Mobile access is a nice feature but has issues sometimes. Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

Reporting is terrible. Would love if this could be improved upon. Review collected by and hosted on G2.com.

Response from Melissa Hudlow of Genea Security

Hello, we are happy to hear we are providing a user-friendly experience for your team! We would love to hear more about your needs when it comes to reporting and what we can do to improve. Thank you for your feedback!

OL
Mid-Market (51-1000 emp.)
"Amazing access control"
What do you like best about Genea Security?

The connection with azure and NFC technology Review collected by and hosted on G2.com.

What do you dislike about Genea Security?

Nothing. Its an amazing product. Highly recommended Review collected by and hosted on G2.com.

Response from Melissa Hudlow of Genea Security

Hello Or Chaim!

We are so happy to hear that you're having a great experience with Genea Access Control, and our easy to setup integrations!

Your recommendation means a lot to us, thank you!

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

21 months

Average Discount

8%

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Genea Security Features
Remote Access
Network Access
Security
Scaling
Processes
Blockage
Visitor Check-In
Mail Management
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