What problems is Hubstaff solving and how is that benefiting you?
Hubstaff gives me a way to somewhat monitor the time of my outsourced workers. I say somewhat, because they cap the amount of screenshots the system records each month per person. This is great for an outsourced worker that works 10 hours or less, but for workers that are consistently putting in 20+ hours a week, the screenshots are disabled and you are unable to really monitor productivity in a meaningful way. If you have a lot of employees all working less than 10 hours a week, it is great. Or if you have just a couple workers working a lot of hours, it may benefit to upgrade to a more expensive plan. But, the issue is that you can't upgrade just a couple of your workers to more advanced tracking or detailed analytics. For a small business that is using outsourced workers, why would I need advanced tracking for workers under 10 hours anways? In that case, I would probably just have them self report hours based on project deliverables. Hubstaff needs to be more reasonable and charge for USAGE of each user rather than each seat. I actually was considering upgrading to a Team Plan, which if you pay yearly doubles your costs from $5/month to $10/month per user. If you have 10 or more users this is a signifcant cost to a small business with outsourced workers. In reality, Hubstaff can be used for mid-level business to track time and monitor payroll at an affordable cost, but I am sure there are other platforms that are out there that compete in this space. For the small business, how many platforms do screen tracking like hubstaff and monitor activity this well? Not many. So before upgrading and doubling my annual costs of time tracking software, I requested a demo of the upgraded time tracking and analytics features and payroll features that would come with the upgrade. Hubstaff snootily told me that they only give demos to new customers, not existing ones. Whenever I have an issue, I can't get a human on the chat or the phone and reaching out via email takes several days to get a response. Hubstaff by design, is a good platform, but they bank on you just upgrading with no proof of concept for a bunch of features you are most likely never going to use. They don't care about anyone paying for 10 seats at $5/month but they DO care about someone paying for 2 seats at $10/month. It's too bad that they have gotten so big that they don't care about the exact customer avatar that they originally created the platform for. Review collected by and hosted on G2.com.