As the Director of Operations for Project Reclamation and a Community Resource Specialist, I appreciate how Jotform AI Agents allow me to automate and personalize our intake process without sacrificing quality or human touch. The platform’s AI-driven form customization saves hours of manual work while ensuring each form adapts to the specific needs of our participants. For example, it can tailor follow-up questions based on initial responses, which helps us better understand individual situations from the first point of contact. The integration options also make it easy to connect with our existing workflow tools, so data flows seamlessly from form submissions into our tracking systems for case management, outreach, and reporting. Review collected by and hosted on G2.com.

The main drawback I’ve noticed is that while the AI logic is powerful, setting up more advanced conditional workflows can require additional trial and error. For instance, if I need to create multi-layered decision trees for complex resource referrals, I sometimes have to go back and adjust the AI prompts or form logic several times before it works exactly as intended. Additionally, I would like to see more built-in templates tailored for nonprofit intake and community outreach programs — many existing templates are geared toward corporate use, so some customization is always needed on our end. Review collected by and hosted on G2.com.

I really like how easy Jotform AI is to set up, how you can integrate other forms and also the voice feature along with being able to connect the ai to my socials so it can also respond to those messages. I mostly get scammers messaging my page on Facebook now days so it’s great that the ai can detect that it is a scam and behave appropriately. Maybe the scammers will stop once they realise they don’t have any chance of reaching a human. Review collected by and hosted on G2.com.

There are still a few bugs here and there however this is expected for a fairly new product. Sometimes my ai does go off script or decides not to use the knowledge I have provided it in the knowledge bank which is a little annoying and there doesn’t seem to be a way to fix this at the moment. Also I have had to get rid of my ai on my instagram account as the ai get responding to a group chat I was in. I wish there was a way to filter the types of chats the ai can respond to. Review collected by and hosted on G2.com.

I first tested it just as a review video for my YouTube Channel. Later a client wanted a chatbot and I recommended it to him. He later commented that it looked "sexy". I like the fact that it's very easy to use just by writing prompts. It also gives you the ability to adequately train your agent with your own data. It's also extremely easy to integrate on NoCode platforms like WordPress (which most of my clients use). You don't have to have coding knowledge to use it. It's also very easy for my clients to manage. Above all, the responses of the agent are very accurate and helpful.

Implementing it for any use case is also really easy. On the client side, it's also very easy for website visitors to use because it pops up on the website when cliecked and the user interface is really beginner-friendly.

A client built an MVP with JotForm for a particular luxury industry and how he's pitching it to potential clients who are all very interested. That's so awesome. Review collected by and hosted on G2.com.

When not properly trained, it can hallucinate. Review collected by and hosted on G2.com.

The agents are able to fix and add their own conditions when you provide the right prompt. They also integrate smoothly with the dost, which I appreciate. What I really love is that you can give them any source to crawl, whether it's a website, a PDF, or even a YouTube video. Also the customer support is great! Review collected by and hosted on G2.com.

The agents can occasionally become confused, which I suspect is due to the complexity or number of conditions and instructions involved. When there are conflicting conditions, I'm not certain the AI is able to recognize them yet. There have been times when I've had to repeat an instruction, and even then, it didn't always get it right. The responses were sometimes inaccurate as well. However, these issues aren't deal breakers for me, though I do find it necessary to monitor the responses closely. Review collected by and hosted on G2.com.

Jotform’s AI Agents are fantastic for handling simple customer questions before human intervention is needed. I really appreciate how seamlessly they can integrate with forms to create customer tickets and offer a smooth, automated experience. It saves time and makes managing customer interactions much easier. Review collected by and hosted on G2.com.

Unfortunately, the way sessions are tracked is a major issue. Sessions are counted every time the agent loads on a page, even if a customer never interacts with it. This means one visitor browsing multiple pages can easily burn through 10 sessions just by navigating your site, which is absolutely appalling. My monthly session limit runs out quickly because of this misleading setup.

I paid for a full year, and it was never made clear that “sessions” actually meant page loads rather than true user interactions. By definition, a session should represent a series of events, not a single page view. This tracking method feels unfair, confusing, and not at all transparent.

A session refers to a continuous period of interaction between a user and a system. It begins when the user starts engaging (for example, opening a site or app) and ends when they leave or are inactive for a set time.

So, by definition, a session is meant to capture a series of related events or actions within one visit, not every individual page load. Review collected by and hosted on G2.com.

Besides the interface for configuring the AI Agent is really friendly, I found really nice the customization options in terms of Avatar, voice speaking language and even speaking accent! Feedeing the knoweldge base for each one was really simple and the overall experience I was able to deliver to my students was definitvelly top quality! Review collected by and hosted on G2.com.

To be honest, I havent found so far any negative item about jotforms, I asked my studing to test each single AI agent I have built so far and they are really delighted! I don´t consider to be a miss that it´s not able to answer a given question by thye moment it notifies me about and I have the final word on how relevant would be to add knowledge for that missing topic or not, so not really a miss to me! Review collected by and hosted on G2.com.

Easy-to-use AI Agents, such as the Gmail Agent or form builder/helper agents have reduced my time spent personally on organizing and completing work, drafting emails, etc. Receiving a lot of emails each day, the AI Agent organizes them with labels and has drafts completed - most drafts I ended up re-writing, but it does help ensure nothing is missed or forgotten about. It created some new labels that I hadn't thought about, which were also useful.

Overall, it was easy to implement the integration and it runs without me having to engage directly with it, so it is constantly used with no interruption to my day. Review collected by and hosted on G2.com.

It's a work-in-progress. The pros outweigh the cons, but for instance, the draft emails are often discarded - they don't match my writing style and it has a hard time realizing that a forwarded email or group email doesn't need a verbatim restatement of the initial email. Review collected by and hosted on G2.com.

I am a long-time Jotform customer, I’ve seen their platform grow, and constantly releasing new features. Their AI Agents is one of their best innovations yet. The setup is so.simple , I uploaded FAQs,, and had a fully functioning agent handling chats. I also receive notifications about new questions which is very important to me. No coding needed, just a user-friendly interface that makes automation accessible to everyone.

The AI Agents are impressively accurate, pulling from your data to deliver tailored responses. If you handle customer interactions, Jotform AI Agents are a must-try – seamless, scalable, and a game-changer for 24/7 engagement. Review collected by and hosted on G2.com.

Sometimes the answer is given is not correct ,but this is rare Review collected by and hosted on G2.com.

I really like the flexibility of Jotform AI Agents — they adapt easily to different needs and connect naturally with Jotform’s forms. They make it simple to create customized workflows, whether I’m experimenting with prompts, gathering data, or building something unique. I use them on two very different websites — Art from the Ashcan and Doomsday Cult for Gamers — and they fit both contexts perfectly. The integration feels smooth, and the agents open up creative possibilities without requiring heavy technical work. Review collected by and hosted on G2.com.

Sometimes the agents can “forget” context or drift away from the role they’re assigned, which makes consistency a challenge. There’s also a learning curve to building prompts that keep them focused. While this is manageable, it can be frustrating when you want a more stable, reliable response flow. I’d like to see even more reinforcement tools built in to reduce this kind of drift. Review collected by and hosted on G2.com.

I have 2 jotform agents that I am using right now and I am so impressed at their ability to take care of my contacts through What's App and Instagram right now. I don't always get to those apps as I am so busy and really haven't spent a ton of time training them but they are so good right away that they are fooling most of my contacts for quite a little while that they are having a real conversation with a human. Eventually they figure it out. But they have picked up on what I do and maintain such good information for my contacts. Then they turn the conversation over to me when it becomes more complex. Review collected by and hosted on G2.com.

There is nothing that I really dislike about them. They work far better than my expectations were. I need to spend more time with them and train them more and then I need to deploy more agents in other locations to make my life easier Review collected by and hosted on G2.com.