What I like best about Klara is its simple, user-friendly messaging system that feels just like texting. It makes communication between patients and healthcare staff quick, clear, and organized. I also appreciate how it integrates smoothly with our existing systems, saving time and reducing phone call volume. Overall, Klara improves efficiency while keeping patient care personal and responsive. Review collected by and hosted on G2.com.

One downside of Klara is that it relies heavily on patients being comfortable with texting and smartphones, which can be challenging for older or less tech-savvy users. Sometimes notifications can be missed, leading to delays in communication. The platform also lacks more advanced automation or customization options for certain workflows. While overall effective, there's still room for improvement in adapting to diverse patient needs and preferences. Review collected by and hosted on G2.com.

What I like best about Klara is it is HIPAA compliant and the ease in chatting with our patients as needed. You can customize groups for the messages to come to specific people in the practice. I like having the capability of reassigning a message to someone specific to handle for the patient. Review collected by and hosted on G2.com.

I do not have anything that I do not like at this time. Review collected by and hosted on G2.com.

Klara has really improved our capacity on communicating with our patients. It has significalty reduced our outgoing calls. We utilize it for self scheduling, as well, for routine eye exams with our Optometrists. We are able to request information needed from our patients very quickly. We also use it for estatements and surgery payment deposits. It has helped streamline many of our manual processes. Looking forward to future enhancements ! was easy to implement and is very easy to use. Review collected by and hosted on G2.com.

Klara needs to be whitelisted with Mod Med. Also when a patient cancels or requests to reschedule, it takes the patient off the schedule - which is great. But if the patien then turns around before the appointment and changes it to Confirm, it puts them back in that slot. At times this creates double booking because that slot could have already been filled. Review collected by and hosted on G2.com.

Ease to use we can communicate with the patient Review collected by and hosted on G2.com.

Limited features,Confusing interface,Privacy concerns Review collected by and hosted on G2.com.

There are no redeeming qualites. Do yourself a favor and spend a little more and get the platform Podium so you can actually speak to your patients in a timely manner. Review collected by and hosted on G2.com.

I had high hopes for Klara, but my experience has been incredibly disappointing. The customer service was lacking; it took ages to get a response, and when I finally did, it felt dismissive. The platform itself is outdated and a hassle for patients to use, making effective communication nearly impossible. This is crucial for scheduling or rescheduling appointments, especially since most patients prefer not to call the office. As a small business, I expected better support and communication, but it seems like Klara prioritizes larger clients instead. Overall, it’s definitely not worth the money, and I cannot recommend their services based on my experience. Review collected by and hosted on G2.com.

I like being able to text the pt's w/minimal delay and send/receive any forms/docs needed. I appreciate being able to see if the pt has or hasn't read the msgs as well. We have a lot of pt's ask to just text them info & not all use our portal system. Plus the portal has a delay where we have to wait for the pt to see an email that says they have a msg, log into the portal & then if they reply there, wait for someone to send a task that w/the portal msg & that may be delayed by not being sent to the correct person right away. With Klara, it gets assigned fairly quickly & we can see all the history if we open the pt's acct to send them a msg & see all correspondences as they happen instead of piece mail in multiple diff tasks/portal msgs in our portal system. (We get a new task for each portal msg even if they are responses to prev s msgs.) Pt's usually check/respond to text msgs fairly quickly. Review collected by and hosted on G2.com.

1)I would like to be able to send forms, orders, results, etc., directly to from the chart to the pt in Klara instead of having to save to the computer & then upload to Klara to send.

2)It would be nice to have a list of recent pts you've communicated w/pop up when you go to/use the search bar.

3)If there was a way to have preloaded messages you can pick from to send to pt's, like 'I am trying to reach you for x, please call....' or 'Here are the forms for x, please complete and return by...'. One's that each user can make specific to them would be best. Review collected by and hosted on G2.com.

Klara is extremely user-intuitive. There is no extensive training needed to understand how Klara works and how to utilize bits and pieces of it to create efficiencies across numerous job positions. We have loved that the implementation of Klara hasn't required our clinic to setup all the capabilities of it. We began using Klara for the HIPAA-compliant text messaging features, the appointment reminders and responses, and the e-forms feature. Patients are able to bypass downloading additional apps or creating usernames and passwords and simply login by verifying date-of-birth, name and phone number. Over the course of several months, we began enabling and using additional capabilities (voicemail transcription - LOVE THIS, pre & post appointment messages based on appointment type, e-statements, text-to-pay, etc). Klara has a great staff and support team that is truly dedicated to ensuring that it's setup correctly to your workflow and they genuinely want your practice to succeed in implementing this product. They have been receptive to feedback and come back with solutions! Review collected by and hosted on G2.com.

Truly this is a product whose success is determined by the person in-office implementing this. Klara has made communication internally with staff and patients so much easier first and foremost. While we had some staff that were initially resistant to change, it was quickly realized how much easier this product made each of our jobs. Educating staff on this product is so critical! Review collected by and hosted on G2.com.

I like that I can text message patients. Review collected by and hosted on G2.com.

Our patients do not like the set up, it is glitchy, the messages to pateints are too little to read. We also cannot edit our own things. We have to call a rep to do it, which is weird. It is really not that easy to use. It seems that it was a good idea, and some coders were hired, but coders were not kept to continue to innovate and fix. CONTINUE INNOVATING or you will loose your product all together. Review collected by and hosted on G2.com.

I love that patients can send pictures and that we can communicate back and forth in real time! Review collected by and hosted on G2.com.

I wish that there was a way to bridge Klara's information into our EMR. Review collected by and hosted on G2.com.

easy to use, great customer support, i use it frequently, thers a number of features that are helpful Review collected by and hosted on G2.com.

i love everything shout Klara. the log out time sometimes gets in the way but other than that i love it Review collected by and hosted on G2.com.