LuxorCRM Reviews & Product Details

Its easy to use. So easy that you don't need training. Review collected by and hosted on G2.com.

If you're considering Luxor CRM for your business, I'd urge you to think twice. Simply put, Luxor CRM is not competitive with today's technology standards, and it struggles to meet even the basic expectations of a modern CRM platform.

The interface is one of the first major red flags. It's cluttered, unintuitive, and painfully outdated. Basic tasks that should take seconds often turn into minutes of hunting through menus, sub-menus, and confusing options. There's little logic to the layout, making onboarding new users a nightmare and severely slowing down daily operations.

When it comes to reporting Luxor is almost useless. In an era where actionable, real-time insights are crucial for decision-making, Luxor’s reporting tools feel archaic. Reports are hard to customize, lack depth, and fail to provide the dynamic analytics that businesses need today. You’ll spend more time fighting the system than actually learning from your data.

Beyond that, the overall lack of innovation is glaring. Features that are now considered basic — like seamless mobile access, AI-driven insights, customizable dashboards, and strong third-party integrations — are either missing, half-baked, or so poorly implemented that they might as well not exist. While competitors have moved forward with automation, smarter workflows, and intuitive UI/UX, Luxor CRM seems stuck in the early 2010s.

In short, Luxor CRM is not a tool for companies that want to be agile, data-driven, or efficient. It feels like software designed for a different era — and not in a nostalgic way. If you value your team's productivity and need a platform that grows with your business, you'd be far better off exploring modern alternatives. Review collected by and hosted on G2.com.

Being able to keep all my contacts organized Review collected by and hosted on G2.com.

The search capabilities are not the best. It should pull everything that has the word searched in it but it only brings up exact matches. They also offer limited categories that need to be expandable easily from that screen 9 like add new so you can type in a different category). Every time you access a record and complete an action with it it goes back into the main list and does not stay on the screen until you are really done with it so you have to look it up again if you want to deal with a different contact at the same location. Review collected by and hosted on G2.com.