LastPass Reviews & Product Details - Page 3

I’ve been using LastPass for a while now, and it’s become one of the tools I rely on daily. It makes managing passwords effortless — no more struggling to remember dozens of logins or reusing the same weak password everywhere. I especially like how seamless it is across devices: whether I’m on my phone or computer, everything syncs smoothly. The auto-fill feature is fast and accurate, and the built-in password generator means I can always use strong, unique passwords without hassle. Review collected by and hosted on G2.com.

The interface can feel a little clunky at times, and it’s not always intuitive for new users. Review collected by and hosted on G2.com.

It's easy to use and has been mostly reliable. Review collected by and hosted on G2.com.

I have been using Lastpass for several years. Other than billing, it has been smooth. HOWEVER, this year, we reduced our staff. I received notice that our annual bill was upcoming. I knew we had too many licences, but finding that information in the Vault or Admin panel is not clear. So I opened a ticket in the support site - a different site than the vault, why does it need a different site? - The response time was TERRIBLE. It took them a full TWO WEEKS to respond to my last question. Coincidentally, I had a technical issue. They responded to that one the same day. Clearly, they are under staffing the billing support. This is unacceptable and leads me to believe they do so in pursuit of profit. It's unfortunate, otherwise I would have rated them a 9 as the platform is easy to use. But the way they treat their customers on billing question is appalling and shows contempt for us. If this was my company I would fire the person responsible. If the CEO is aware of this, the clearly he or she doesn't care. Review collected by and hosted on G2.com.

What I like best about LastPass is how easy it is to use and the number of features it includes. I was super easy to implement in our company. We use LastPass daily and we appreciate the great customer support. Review collected by and hosted on G2.com.

I would like to give some things I dislike about LastPass but there is nothing I do not like about the software. Review collected by and hosted on G2.com.

If it doesn't work, there's nothing good about it. Review collected by and hosted on G2.com.

I cant log in after reinstalling windows. It is supposed to send me a recovery email but it never does. There are several other options, all require logging in, which it wont let me do. Dead end after dead end after dead end. I'm supposed to have codes and passwords THAT THEY NEVER GAVE ME. I paid for this program but am not able to use it, that is called FRAUD, when you pay for something and do not receive it. That includes "support". I see many other people in the same situations, asking questions about being locked out, with no response from LP, so its not like I can look up the answer. Again, there is no form to fill out for support, no chat available, no email, no phone NOTHING NOTHING NOTHING!!! Oh, if you want a corporate account, you can leave a message, but that's it. They are accepting new customers while screwing over their existing customers. Who are these incapable, inefficient, inexperienced, immature, uneducated and misdirected software engineers that come up with this GARBAGE. Review collected by and hosted on G2.com.

I use LastPass every day for both personal and business use. I like how easy the user interface is to use. The integration with browsers works really well, filling in passwords, managing multiple logins for a single website, and offering to add new passwords or update existing ones when a new login/password is created. Sharing passwords with my colleagues is a really nice feature and allows us to better manage our IT assets. Review collected by and hosted on G2.com.

I have both a personal account and a business account. Switching between the 2 is a pain. Recently, I have had lots of issues with the plugin for Edge. I have switched to other browsers to avoid it. Review collected by and hosted on G2.com.

The ability to access your passwords from anywhere once you complete the verfication process. The simple interface allowing you to edit and change passwords when needed. Review collected by and hosted on G2.com.

Asking if you would like to save site information after you said no. I wish there was an option to turn this feature on and off at will. Review collected by and hosted on G2.com.

The ability to share passwords across different areas of your business via different shared groups within LastPass helps keep software and platform access under control and manageable. Rollout is very easy and works across most operating systems that we have needed it to work on. Review collected by and hosted on G2.com.

We have a few students involved in our business, and not for profit clients, and I assumed they would be able to use LastPass at a discounted rate in their own businesses or projects, but LastPass doesn't offer concession pricing. Review collected by and hosted on G2.com.

It makes passwords for me, I don't have to try to think up another combination of random characters every time I make a new account somewhere. LastPass then remembers it for me, I'm an IT admin and I have a lot of passwords - so having LastPass keep up with them is very helpful indeed. It also auto fills them in websites when I return. LastPass also stores them in a searchable format so its easy to find what I'm looking for, and launch the site directly from it.

Has an app for the cellphone so I can carry all my password with me in case I don't have my company laptop.

As an admin, super easy to add new users, and check on their status. Can update their master passwords, and it does notify all admins when you do this, so can't sneakily get into peoples accounts! Review collected by and hosted on G2.com.

Initial set up for the users could be a bit more guided - not always obvious how to get started.

Plug in could be a little more obvious to access, but it still pretty good. Review collected by and hosted on G2.com.

Sub folders, ease of sharing folders, folder structure. Adding any text strings and attachments to items without LastPass scanning on the backend. Unlimited amount of items to add to a shared folder and unlimited amount of shared folders. Can import large files and multiple items and not receive upload errors. Browser extension SSO and Okta easy to sign in and set up. Review collected by and hosted on G2.com.

Some issues after migrating an ex employee's vault to a shared folder, attachments would not download and had error. Said to contact Support, which we did and worked with them over months never resolving the the issue or recovering the attachments.

No way to see which items have attachments in them unless clicking into every item type that could contain an attachment.

When exporting the entire vault including all shared folder items, the .csv export left out the file path to the shared folder and sub folders. Worked with Support on this as well and no resolution.

Major issue with user's sharing keys and when user's would log in, they would see special characters in the shared folders they were part of, instead of English. And unable to see any items in the vault until LP Support cleared their sharing keys. Review collected by and hosted on G2.com.

I love being able to go to one place for all my passwords, not only is it secure but it is also user friendly with the auto fill, easy to navigate the site on the web or on my mobile device. I recommend it to friends, family and co-workers as a tool that should be considered to keep information easy to access but secure. Review collected by and hosted on G2.com.

The master password makes me nervous, I always worry about being locked out. Review collected by and hosted on G2.com.