LiveAgent Reviews & Product Details - Page 10

LiveAgent Product Details

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service.

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QualityUnit

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LiveAgent Community

Languages Supported

Arabic, Catalan, Czech, Danish, German, Greek, English, Persian, Finnish, French, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Product Description

LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

Overview by

Quality Unit

Pricing

Pricing provided by LiveAgent.

Small

Starting at $15.00

1 agent / Per Month

View More Pricing Information

LiveAgent Integrations

(7)

Verified by LiveAgent

LiveAgent Media

Reduce workload with AI chatbot

LiveAgent Demo - Omnichannel Universal Inbox

Help Desk Ticketing System

Connect multiple devices and phone numbers

LiveAgent Demo - Call Centre Integrations

Preview numbers, names and departments

Available in 42 Languages

Chat - Agent View

G2 reviews are authentic and verified.

Here's how.

AM

Alastair M.

Small-Business (50 or fewer emp.)

3/8/2024

"Great product"

5/5

What do you like best about LiveAgent?

Easy to use and simple to onboard and manage Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

limited automation in managing new tickets and adding tasks Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

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Hey Alastair! Thanks so much for your positive feedback! It's great to hear you find LiveAgent easy to use and manage. We're always looking to improve, so we've noted your comment about limited automation with new tickets and tasks. Remember, our team is here to help if you need tips on optimizing your setup or want to discuss any updates that could benefit you.

- LiveAgent Team

DM

Damian M.

Managing Director

Small-Business (50 or fewer emp.)

12/13/2023

"Great product, easy to use and support is great."

4.5/5

What do you like best about LiveAgent?

The ticketing system, reporting, and gamification. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

The number of seats we receive and integration with other applications. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

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Hello Damian, thank you very much for your kind review. We are thrilled you are satisfied with LiveAgent and our support. Our pricing is based on the number of agent seats you create, so we are not limiting the number of agent seats that you are allowed to create. If you are struggling with any integrations to other systems, please do not hesitate to reach our technical team and they will gladly assist you.

AM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

12/13/2023

"LiveAgent is very easy to use."

5/5

What do you like best about LiveAgent?

Live Agent has many options and features that help make the customer support platform easy to use. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

I can't think of anything I dislike about LiveAgent. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

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Thank you for the kind words and a 5-star review! We're happy to hear you're enjoying LiveAgent and finding it beneficial for organizing your emails and tickets. If you have any questions or need further support, we're just a message away, any time of day :)

- LiveAgent Team

UC

Verified User in Civil Engineering

Small-Business (50 or fewer emp.)

4/18/2024

"Very good service"

4/5

What do you like best about LiveAgent?

I really liked being able to have everything extremely organized and how cheap it was. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

It took a while to set everything up but after that it was very good. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

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Hey there! Glad to hear you're enjoying LiveAgent's organization and pricing. We aim to keep things neat and budget-friendly for our users. About the setup time, we understand may take a while, but we're here to help 24/7 if you need assistance speeding things up in the future :)

- LiveAgent Team

OO

Oluwagbemiga O.

Head of Marketing

Financial Services

Small-Business (50 or fewer emp.)

3/16/2023

"Real Time Communication With Users"

4.5/5

What do you like best about LiveAgent?

Being able to talk to our customers and prospects in real-time has really changed our relationship with our users. We used to have a lot of tickets, but now we can chat with the users when they need assistance, saving them a lot of time. We also ran a survey on our users. We found out that 100% prefer chatting with the agents on life support rather than opening tickets, and some of the main reasons why it helps them solve the problems they are experiencing instantly instead of waiting for a day to get a reply.

Our communication team has recorded the quickest time in solving issues and getting users back on their businesses in the shortest time. The platform is impressive, I must say. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

I have not gotten any issues or complaints from colleagues or customers when using the live chat feature. It is well-developed, solves our problems, and fulfills our needs well. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

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Hello! Your feedback on the real-time chat feature is fantastic to hear. The ability to address customer needs quickly and easily is crucial in today's fast-paced business environment, and it seems like LiveAgent enabled you to do just that. It's great to see the positive survey results, too! :)

- LiveAgent Team

RR

Rita R.

Marketing Director

Food Production

Small-Business (50 or fewer emp.)

2/20/2023

"Powerful Customer Service Function"

4.5/5

What do you like best about LiveAgent?

LiveAgent has great customer support options, starting with real-time chat that ensures efficient information flow and effective information sharing. It provides excellent CRM qualities, which allow the analysis of customer behavior, segmentation, and each one of their needs, creating a knowledge and management base that have allowed the formation of an integrated and collaborative work system. It is important to highlight that it has optimal integrations that provide the ability to improve the work; through Slack we have been able to organize the work and organize the statistics, in addition to being a great database to manage the information of our clients. One of its characteristics that have been most useful to us are the templates for emails; through their use, we have been able to send our clients a fresh image of our brand, to transmit a clear and comprehensive message and that our information can be received openly. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

It is a software with functionality that covers much more than expected and effectively complements the ability to exchange information and support customers, this being a perfect CRM complement to our work system. Honestly, we have faced internet connection problems, and this has been an impediment to our work system being fluid since if the quality of broadband drops, the messaging stops working in real-time, and its effectiveness decreases. Another aspect is that it can become an overwhelming platform; being able to have more material for training and understanding its different tools would improve the learning curve and would greatly contribute to the correct and efficient management of the platform. Review collected by and hosted on G2.com.

What problems is LiveAgent solving and how is that benefiting you?

Through its use and implementation, LiveAgent has helped us achieve a better connection with each of our clients. The diverse functionality that the platform has allowed us to improve as professionals and provide our communication system with a better image with a new perspective, now reflecting a highly efficient service to our clients. It is the main channel of communication with our clients; through emails, messages and personalized calls, it has been the ideal way to make an agreement, and solve doubts and purchases, all in a simple and personalized way, paying special attention to what each one needs our clients, in this way we have boosted our sales, the satisfaction and perception of what each of our clients has about us. Our communication has improved both internally and externally; within our work team, we have improved our statistics and our way of working, and we have found a way to correctly plan our wor and bring all our daily tasks to something much more collaborative. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

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Hi Rita! Thank you for sharing your experience with LiveAgent. Great to hear that you appreciate all the features, integrations and templates. As for the connection issues, we are sorry to hear that you've experienced internet connectivity problems, which might have affected your experience with LiveAgent. While this is beyond the control of the software itself, it's important to have a reliable internet connection to ensure smooth operation.

Overall, it's great to hear that LiveAgent is a perfect CRM complement to your work system. It's a versatile platform with a wide range of functionalities that can help businesses provide efficient and effective customer support. Thank you for sharing your feedback, which may help other potential users make informed decisions :)

- LiveAgent Team

UB

Verified User in Banking

Small-Business (50 or fewer emp.)

12/14/2023

"Nice tool"

4.5/5

What do you like best about LiveAgent?

1. Integration

2. Ease of Use

3. New Features and enhancements Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

1. Interface (leaves much room for improvement)

2. Bad tracking histrory

3. Inconvenient canned responses Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

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Hello there!

We appreciate your feedback on LiveAgent. Happy to hear you enjoy our integrations, ease of use, and the new features!

We're always working on improving our interface and would love to hear your specific suggestions. Tracking and canned responses are crucial too, so please reach out if we can assist in optimizing these for your needs.

- LiveAgent Team

HM

Hélio M.

Delivery Manager

Small-Business (50 or fewer emp.)

7/6/2023

"The best balance between Price/Quality."

4.5/5

What do you like best about LiveAgent?

I've already tested a lot of other software, but this one has the best balance between Price/Quality. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

iOS App. They need to improve the iOS app. A lot of times I'm not on a desktop/laptop computer, and the iOS app has a lot of missing features and doesn't have a cool Look and Feel. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

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Hello Helio,

Thank you very much for your review. We are glad that you have been satisfied with LiveAgent and the benefits it brings to your everyday work life. Our team is constantly working to further improve the system, including reworking our mobile apps. Stay tuned for great updates coming your way!

-LiveAgent team

SL

Sandra L.

Small-Business (50 or fewer emp.)

4/26/2023

"Great tool with good live chat features and easy to use"

5/5

What do you like best about LiveAgent?

I like that you can send chat invites to users while they are on our website. It's a great tool as well as being easy to set up and not that much work to use. I like the interface and that it is a straightforward and helpful help desk. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

So far, this works very well with our team because it is a handy system. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

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Hello Sandra! Thank you for your review :) It's great to hear that LiveAgent's chat invite feature has been a game-changer for you. Our aim is to create a user-friendly and efficient help desk, so we're thrilled that you find the interface straightforward and helpful. Remember, our 24/7 customer service is here for you via chats or email whenever you need any assistance with LiveAgent.

- LiveAgent Team

KO

Klavs O.

Managing Director

Small-Business (50 or fewer emp.)

1/5/2023

"A great tool for incoming email flow management"

4.5/5

What do you like best about LiveAgent?

I love the possibility to assign one administrator, who split all the incoming emails to responsible agents and not only forwards the message but also keeps track of the progress with the solution and up to a resolution of the question /issue. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

The only thing I would like changed is the pricing model. They have created even pooling of different issue sources, like Twitter comments, Instagram, and FB message, but the pity is, that all of these channels comes at an extra fee of 39$ per channel.

in my case, the basic plan for 6 agents costs 90$, but adding extra channels would cost even more than that, and the price doubles and then even more.

The feature is there, but I stay out not using it, just because the social media flow is not that big to afford an extra 117$ per month. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

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Hello Klavs, thank you a lot for your kind and honest review. We are excited to have you with us and to hear that you find LiveAgent a great tool for handling your email communications. As to the social media integrations, they are all included by default in the All-Inclusive plan. We had many customers who were interested in using only emails and social media channels, and therefore we have decided to add an option to enable purchasing the social media integrations additionally even with the Ticket plan. Since the fee for each social media channel is rated at $39, we recommend purchasing it separately only if the number of agent seats is higher, since with fewer agent seats it is more reasonable to go with the All-Inclusive plan where all the social media channels are included by default. Feel free to reach out to our support team via chats on our website in case of any questions, we will be happy to assist.