LiveAgent Reviews & Product Details

LiveAgent Product Details

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service.

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LiveAgent Community

Languages Supported

Arabic, Catalan, Czech, Danish, German, Greek, English, Persian, Finnish, French, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Product Description

LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

Overview by

Quality Unit

Pricing

Pricing provided by LiveAgent.

Small

Starting at $15.00

1 agent / Per Month

View More Pricing Information

LiveAgent Integrations

(7)

Verified by LiveAgent

LiveAgent Media

Reduce workload with AI chatbot

LiveAgent Demo - Omnichannel Universal Inbox

Help Desk Ticketing System

Connect multiple devices and phone numbers

LiveAgent Demo - Call Centre Integrations

Preview numbers, names and departments

Available in 42 Languages

Chat - Agent View

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KL

Kovai L.

Cost Accountant

Accounting

Small-Business (50 or fewer emp.)

10/13/2025

"Comprehensive Support Platform with Great Value, but Needs Performance Improvements"

4.5/5

What do you like best about LiveAgent?

LiveAgent is known to collectively provide a single platform where all support processes are available, including VOIP, emails, social media, live chat and others

The features from LiveAgent are numerous, with value for money aspect

The setting up process for LiveAgent is relatively straightforward and operates even in lightweight environments

The help center and vendor support from the app brings a significant impact in knowledge sharing Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

When chats are high, LiveAgent systems slows down, which brings inconveniences in our company

We have issues with mobile app notifications, which are not timely and they fail to pop up so that we can respond to them all Review collected by and hosted on G2.com.

What problems is LiveAgent solving and how is that benefiting you?

LiveAgent has made us professionally address multiple support requests that customers bring, from diverse channels like phone calls, emails, social networks, and others.

LiveAgent has escalated the time frame that customers take to receive their response from our support team

Management team clearly oversee all the communications made to clients, ensuring that they are helpful and consistent

LiveAgent serves all forms of companies effectively without discrimination or delays Review collected by and hosted on G2.com.

AM

aruna m.

Team Lead

Arts and Crafts

Small-Business (50 or fewer emp.)

10/12/2025

"Intuitive and Helpful Customer Support and Help Desk Approach, Brilliant!!"

4.5/5

What do you like best about LiveAgent?

We have unified our help desk team snd assistance using LiveAgent, with suitable call center

The live chat that LiveAgent offers is fruitful and well embedded on out website

We have validated the efficient ticketing system that ensure there is organization and coordination in responding to customers needs

LiveAgent has robust performance capabilities, with fair pricing measures Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

LiveAgent takes longer to change the design, which makes it less interactive and modern

LiveAgent mobile app has inefficiencies and high crashing rates which calls for more support Review collected by and hosted on G2.com.

What problems is LiveAgent solving and how is that benefiting you?

LiveAgent has ensured issues with scattered communications are no longer in existence, allowing us centralize our interactions with clients

We have employed automated responses which ensure that immediate satisfaction is achieved from our customers

The struggles with agents is also something the vendor had fully understood and ensured pre-written responses are available

We get a brilliant visibility, which captures the performance of all team members Review collected by and hosted on G2.com.

JM

Jerriale M.

Medical Assistant

Medical Practice

Small-Business (50 or fewer emp.)

10/10/2025

"LiveAgent; Helpful and Brilliant Live Chat and Helpdesk, but Web App Limitations"

4.5/5

What do you like best about LiveAgent?

LiveAgent is constructive in unifying ticketing and creating a solid help network, which includes chats, calls, emails, messaging or even social media

The live chat is magnificent, with clear visitors tracking mechanisms for proactive communication

The process of ticketing routing has been streamlined and automated to ensure responses are accurate

LiveAgent has multiple functions at a manageable price or costs Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

LiveAgent has web app challenges, which limits us from customizing most of the functionalities

Unlocking numerous LiveAgent features demands high investment plans including infrastructure and support Review collected by and hosted on G2.com.

What problems is LiveAgent solving and how is that benefiting you?

LiveAgent ensure that all struggles related to customer service are handled intelligently, including the aspect of deploying many channels

The automated routing is something that creates a solve button that has timely responses and vibrant customer experience

The availability of a successful live chat brings helpful chat bits that automatically handle all the FAQs and improve our reputation

The proactive nature of LiveAgent ensure that we create a fruitful knowledge base for all Review collected by and hosted on G2.com.

SK

Sourabh K.

Operations Team

Mid-Market (51-1000 emp.)

9/30/2025

"Real time customer support software for our business"

4.5/5

What do you like best about LiveAgent?

I have been using Live Agent for over three years now, and one of the best features of this software is its ability to provide instant resolutions. The platform also offers live chat and email options for our clients, who often raise complain tickets through our website. Since, the software is entirely browser-based so, it can be accessed on various devices, whether iOS, Windows, or even Android phones. This versatility makes it highly scalable in our business Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

The main challenge I encounter with Live Agent is its user interface, which feels somewhat outdated. It took more than 45 days to become familiar with all the features. Additionally, accessing the live chat function requires a PC or Windows device, making real-time chatting on Android phones quite difficult based on my experience. Review collected by and hosted on G2.com.

What problems is LiveAgent solving and how is that benefiting you?

Coming from a service sector business, I find Live Agent a valuable software for building a strong connection with our audience and clients. It enables us to provide instant resolutions to their concerns, which helps us maintain a positive company reputation. We always strive to ensure complete customer satisfaction even after our services are delivered, and Live Agent plays a key role in achieving this goal. Based on my experience, I would recommend it to other service providers and small startups as well. Review collected by and hosted on G2.com.

SC

Shir C.

Sales Associate

Mid-Market (51-1000 emp.)

9/24/2025

"LiveAgent is a sustainable option for customer service automation and rapid response."

5/5

What do you like best about LiveAgent?

I've loved the continuous developments in LiveAgent for years, constantly evolving to provide the latest customer support automation systems. LiveAgent is simple, easy to use, and provides all the customization capabilities we need. I love how LiveAgent makes live chat with customers more seamless and improves our ability to organize quick responses. It's great that we can easily direct the chatbot to support our efforts by answering frequently asked questions and providing a constant point of contact for customers to submit feedback and automatically document it at any time. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

LiveAgent should enhance the storage of tickets, documents, and emails and provide additional search options to facilitate faster access to historical data. Review collected by and hosted on G2.com.

AK

Anshu K.

Product specialist

Mid-Market (51-1000 emp.)

9/25/2025

Business partner of the seller or seller's competitor, not included in G2 scores.

Guest users or non-business users of the software, not included in G2 scores.

"Liveagent"

4.5/5

What do you like best about LiveAgent?

Live agent is tool which can provide support to our customer of our organization 24/7 hours and it also take records of our customer information in the form support tikcet which are creating by liveagent when they are interacting with each other.It si easy to use any organisation to reduce our support man power. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

Fisrt time implementation of this make some configurations releted issue and create confusion to use in daily basis. it require experience person for implementation in any organisation. Review collected by and hosted on G2.com.

What problems is LiveAgent solving and how is that benefiting you?

while creating manual ticket and maintaining of each thing is defficult to handle it but using Live agent tool we can manage customer ticket and their information in our data base and act like ticketing tool. it can also provide support when no one is available to handle out customer , mostly in night we are using this to handle customer query. Review collected by and hosted on G2.com.

SG

Sara G.

Social Media Manager

Small-Business (50 or fewer emp.)

9/30/2025

"It eliminates any delays when handling multiple tickets, improving workflow during peak periods."

5/5

What do you like best about LiveAgent?

LiveAgent offers excellent customer support. When a customer submits a support request, LiveAgent automatically creates a ticket and prioritizes it, ensuring no issue is overlooked and enabling us to respond in a timely manner. I love the ease with which LiveAgent automatically categorizes all incoming tickets and displays duplicate tickets in a dedicated section, making it easy to review previous tickets and rely on them to respond to new ones. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

LiveAgent has few problems, and I like the accuracy of its notifications, which enhances response times even when working remotely. Review collected by and hosted on G2.com.

AC

Audrey C.

Planning and Design Engineer

Computer Networking

Small-Business (50 or fewer emp.)

10/1/2025

"LiveAgent; Resourceful and Simple Support Hub but Some Inefficiencies Experienced"

4.5/5

What do you like best about LiveAgent?

LiveAgent works extremely hard to bring all support channels together to accomplish the customer help needed

The software has outstanding ticket management capabilities, which ensure tickets are shared across the board to immediately address clients issues

The presence of a live chat helps us track the visitors that come to our site Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

LiveAgent has stability issues, where when crowded by many clients, the platform tends to crash and log out users instantly

The mobile app response or functionality is less resource and smooth, calling for more compatibility testing Review collected by and hosted on G2.com.

What problems is LiveAgent solving and how is that benefiting you?

LiveAgent brings all conversations from customers across all channels together, and they are accurately addressed in an organized manner

The response time drastically reduces, where there is a brilliant knowledge base that equips customer help with the information that they need to share with customers

We analyze and secure insights that we obtain from clients, which is the primary way of providing new marketing plans Review collected by and hosted on G2.com.

AA

Adi A.

Social Media Manager

Mid-Market (51-1000 emp.)

9/18/2025

Business partner of the seller or seller's competitor, not included in G2 scores.

"It eliminates the complexity of prioritizing responses to tickets from all sources."

5/5

What do you like best about LiveAgent?

I like everything about Liveagent. I love its clean, uncluttered interface, which makes responses always faster. It's great that Liveagent is easy to customize and integrates seamlessly with all our social media and web pages. Setting up a service bot is easy, and it's great that it serves multiple functions simultaneously, enhancing our marketing capabilities and allowing our customers to access services quickly. I also love its documentation capabilities, which allow us and our customers to easily track tickets using reference numbers. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

I don't like to discuss Liveagent's downsides because they don't exist at all. It simplifies every task and helps us manage tickets efficiently. Review collected by and hosted on G2.com.

What problems is LiveAgent solving and how is that benefiting you?

Liveagent has enabled us to have a powerful centralized hub for managing all customer service related matters via live chat and contact center. It has enabled us to complete all tasks on the same platform, enhanced our documentation capabilities, and strengthened our database, which has helped us take our customer service to the next level. Review collected by and hosted on G2.com.

AE

Aluma E.

Social Media Manager

Mid-Market (51-1000 emp.)

9/20/2025

"Able to direct the team in the best way to manage ticket responses and support digital marketing."

5/5

What do you like best about LiveAgent?

LiveAgent enables us to create an amazing platform for receiving tickets from all sources and providing immediate response. The great thing about LiveAgent is that it simplifies team coordination and collaboration on the same ticket. I love the data LiveAgent collects, which enhances our marketing efforts. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

LiveAgent's functionality requires multiple levels of customization, some of which are difficult and require the support of their team to implement correctly. Review collected by and hosted on G2.com.