LivePerson Reviews & Product Details - Page 10

E-bot7's solution not only significantly reduces the workload of our customer service team, but also frees our customers from the trouble of having to contact or agents with their requests. The quick responses and the fact that customers often times think that they are talking to a real person is quite impressive. Another great benefit is the very user-friendly interface - so far, we have tried different services and found e-bot7's solution to be the most intuitive one. It is a low code environment so it can be used by our service teams. Review collected by and hosted on G2.com.

In the beginning, the solution sometimes incorrectly recognized the customer question / problem, which our customers get mad about. After a while it trains the new requests and optimizes itself. This is really helpful but I guess also the AI that lies underneath the system. Review collected by and hosted on G2.com.

We do really like e-bot7's AI solution. The cooperation with e-bot7 ran smoothly througout the whole journey - from the definition of the use cases to the go-live of the chatbot. The support from e-bot7 is first class. Due to the cooperation with other customers from our industry, e-bot7 already had a certain expertise and was able to define promising use cases. Furthermore, the product itself is very easy to use for us, we do not need any technical understanding. We never thought that the chatbot could handle such a high ticket volume, to the benefit of our customers and us agents. Review collected by and hosted on G2.com.

We would love to see more performance insights in the analytics section, e.g. if the performance of the chatbot was improved after changes were made in the contextual dialog, since we are trying out a lot regarding the dialogs. E-bot7 is working on this though. Review collected by and hosted on G2.com.

The solution of e-bot7 provides great benefits both for our customers and our agents:

-Customers save precious time since they do not need to reach out to our agents anymore, when dealing with repetitive requests

-Due to the service's human touch, customers sometimes think they are communicating with a real person

-The service reduces the workload of our agents, so that they can focus on more complex requests

-Very user-friendly interface (the most easy one we came across so far) Review collected by and hosted on G2.com.

There were some issues in the beginning such as the chatbot recognizing customers' issues wrongly. However, e-bot7 was very supportive and helped training the bot which solved the problem. Review collected by and hosted on G2.com.

-Intuitive platform

-Easy bot-building

-Insightful analyses and reports

-3rd party integration (we use Zendesk)

-Updates and new features rolled out frequently

-Great support from e-bot7 in any matter Review collected by and hosted on G2.com.

We didn't experience major issues yet. As for minor issues, e-bot7 is very attentive and tries to instantly resolve them. Review collected by and hosted on G2.com.

-Customer Success team being both very supportive and attentive

-Quick and easy set-up of the chatbot

-Good exchange with additional use cases that are being evaluated

-Smooth integration into our system Review collected by and hosted on G2.com.

There is currently nothing to complain about. We are happy. Review collected by and hosted on G2.com.

The user console is very intuitive and real chat data and the bot gets trained automatically without manual effort. It is awesome that everyone in our company can use the console, even colleagues that do not have a tech background, it is so easy. Our use case has been implemented faster than expected with results that we desired. This is the work of the great e-bot7 team! Review collected by and hosted on G2.com.

Sometimes, the chatbot's confidence level is comparably low when dealing with synonyms. That's feedback we have provided e-bot7 with, they are currently looking into this issue. Review collected by and hosted on G2.com.

We are working with e-bot7 since 09/2018 and I can provide a few insights why we recently extended the contract:

1) Back then, a key reason was that the chatbot was able to serve our Japanese customers

2) A large implementation project was not required as the solution is designed to be implemented easily and quickly, and the console to manage the chatbot is quite intuitive

3) The support we receive from the Customer Success team is amazing. They are working hard to promptly solve any issues we have Review collected by and hosted on G2.com.

There is nothing really to say here; we are happy with e-bot7 and the platform, overall. Review collected by and hosted on G2.com.

My review is based on a few years of experience with e-bot7 (I do have the comparison with another vendor):

-I can assure that e-bot7 always meets / exceeds our expectations

-If we have any questions, the e-bot7 team is directly available and in case of suggestions or requests from our side, they implement them right away

-E-bot7 does also proactively give recommendations for further use cases. Review collected by and hosted on G2.com.

There is not much to complain about on our end, the analytics section could be a ltitle more insightful. Review collected by and hosted on G2.com.

Our chatbot offers another digital communication channel for our customers. The Bot can process simple customer concerns independently. It also helps us with advice on our products. Due to the high level of automation, it is a good support in customer service.

The bot's settings are easy to make, although there are many functions. If something does not work or you need any help, a great customer service is available and supports you in troubleshooting. Review collected by and hosted on G2.com.

The only thing that comes to mind here is the display of the console on other mobile devices. Here, for example, the answer options are not completely written out.

But otherwise there is nothing negative to say about our chatbot. It works great and does exactly what we were interested in doing. Review collected by and hosted on G2.com.

Customer support, something that is really great at e-bot7: Support whenever needed, fast replies and meetings scheduled according to our availability! Some more points that we appreciate a lot:

-Onboarding process: great and easy.

-User experience: smooth and insightful environment, also for non-tech people.

-Integrations: wide range of possibilities, works greatly with any internal system that we have. Review collected by and hosted on G2.com.

Not every language that we would like the solution to cover is available yet, this can be improved. However, e-bot7 says they are working on covering further languages soon. Also, we expected quicker results, but e-bot7 was really helpful with that by looking into our specific use cases. Review collected by and hosted on G2.com.