Pylon Reviews & Product Details - Page 6

Pylon Product Details

Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We help hundreds of fast growing companies like Deel, Hightouch, and Merge to scale their customer operations. Pylon helps companies manage their customers in shared Slack or Microsoft Teams channels, email, in-app chat, and Slack communities. Pylon automatically track customers issues across all the places you talk to your customer, giving a unified place to view, respond to, run workflows, and collect analytics on customer requests. Create views, custom fields, triggers, assignment policies and more. Use AI to auto tag conversations, sync customer Slack conversations to your CRM, send product updates across channels and view engagement.

Product Website

Seller

Pylon

Discussions

Pylon Community

Languages Supported

English

Product Description

Pylon is the customer ops platform for modern businesses. Pylon helps companies that interact with their customers over shared Slack or Microsoft Teams channels scale their operations. This includes syncing customer questions in Slack with support systems (Intercom, Zendesk, etc), sending product updates across your shared Slack channels, and automating customer operations in conversational platforms. Pylon is trusted by fast growing companies like Hightouch, Causal, and Courier to help improve customer experience and scale your CX operations across customer support and customer success.

Overview by

Advith Chelikani (Co-founder @ Pylon)

Pricing

Pricing provided by Pylon.

Starter

$59.00

1 Seats Per Month

View More Pricing Information

Pylon Integrations

(4)

Verified by Pylon

Pylon Media

Pylon Demo - Pylon - Support Customers Anywhere

Pylon allows you to support customers on Slack, Teams, In-App Chat, Tickets, Emails, and more!

Automate support workflows like SLAs and have in-depth analytics to better improve your support teams

Pylon Demo - Keep Customers Updated With Broadcasts

Manage customer relationships with our built in features like Broadcasts. This allows you to message all of your customers on Slack in one go!

Pylon Demo - Build Your Own Knowledge Base

Whether you have a Knowledge Base or need one, Pylon's AI tools can help turn your support resolutions into support articles for the future.

See a hands on demo of Pylon's All-in-one B2B support tool. We combine all your support requests from every channel including Slack, Teams, and In-app Chat. Additionally we have features like Knowledge bases built with AI as an added bonus

Official Downloads

(1)

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G2 reviews are authentic and verified.

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DS

Danny S.

CEO

Small-Business (50 or fewer emp.)

3/1/2024

"As a DevTool, B2B Support Happens in Slack"

5/5

What do you like best about Pylon?

They white-glove onboarded us and got it setup within 2 days. Review collected by and hosted on G2.com.

What do you dislike about Pylon?

No Discord support and we have some customers that prefer that (I don't know why) Review collected by and hosted on G2.com.

BO

Ben O.

Small-Business (50 or fewer emp.)

5/22/2023

"Pylon: Now a "Can't Live Without It" Tool in our CS/CX Suite"

5/5

What do you like best about Pylon?

The Pylon team itself is capable, responsive, and extremely helpful. They have built a useful integration with a supporting platform that greatly increases our effectiveness in managing customer Slack channels along with our traditional ticket-based support system. The tool has become so integrated into our daily use that we really would not want to imagine life without it! Review collected by and hosted on G2.com.

What do you dislike about Pylon?

As with any new tool, we found a found a few edge cases during our proof of concept. However, those were quickly and effectively addressed by the Pylon team, giving me confidence to move forward with full production use of the platform in our critical support workflows. Review collected by and hosted on G2.com.

PP

Pritak P.

Mid-Market (51-1000 emp.)

5/24/2023

"Pylon makes customer support in Slack scalable"

5/5

What do you like best about Pylon?

Pylon works with all of our existing systems seamlessly. We use Intercom to support all our self-service customers and Pylon just works with all the workflows, processes, and reporting we have set up already. The team is also hyper responsive in answering questions and onboarding us onto new features. Review collected by and hosted on G2.com.

What do you dislike about Pylon?

There’s some manual configuration the Pylon team had to do for us upfront, but after that the product worked smoothly with basically no disruptions from day 1. Review collected by and hosted on G2.com.

What problems is Pylon solving and how is that benefiting you?

Pylon essentially make Slack support scalable for us. Customers love asking question in our shared channels and Pylon helps pipe those conversations into Intercom where our support team can have a single queue to work out of without us having to scale out our team. We wouldn’t be able to provide nearly as many customers with great customer support without Pylon. Review collected by and hosted on G2.com.

SB

Spencer B.

Co-Founder

Real Estate

Small-Business (50 or fewer emp.)

12/26/2023

"Unifies all of my customer issues"

5/5

What do you like best about Pylon?

It unifies everything into one place! Previously we were using three different tools for tracking issues and everything was separated. Now, with Pylon, we can work everything in one location. Review collected by and hosted on G2.com.

What do you dislike about Pylon?

I wish I had known about them sooner ;). Review collected by and hosted on G2.com.

UC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

6/29/2023

"Pylon: Our Customer Success Home Base"

5/5

What do you like best about Pylon?

Pylon makes it not just manageable, but easy for our customer success team to track conversations and justify their work. Our CS team shuttles requests between customers and support or product, and Pylon is basically their copilot.

The Pylon team also has great customer success themselves - they are always launching new features and making sure our team gets value from the product. Review collected by and hosted on G2.com.

What do you dislike about Pylon?

No complaints, everything has been great so far. There’s a lot more features that our team would be useful that the Pylon team continues to put out. Review collected by and hosted on G2.com.

What problems is Pylon solving and how is that benefiting you?

Pylon effectively allows our CSM team which communicates with our customers over Slack to actually manage and track their work. Conversations get bundled into tickets that our CSMs can then execute on. Without Pylon, we were dropping customer requests and struggling to build a process for responding to customers quickly and logging their feedback and support requests. Review collected by and hosted on G2.com.