Paycom Reviews & Product Details

Paycom does bring value in certain areas. The system makes it relatively simple to pull payroll reports and access data when needed, which allows me to step in and assist our payroll administrator at any time. Reporting capabilities are helpful, even if not perfect, and provide visibility into important payroll statistics. Another major positive has been our current payroll specialist, who is highly responsive and knowledgeable—an important improvement after previously experiencing turnover and unresponsiveness with other specialists. Over time, benefits administration has also stabilized and now runs more smoothly than it did at the beginning. Review collected by and hosted on G2.com.

Despite its positives, Paycom has several significant limitations. The sales process set unrealistic expectations, promising features that ultimately did not exist. Implementation was rushed, with incomplete or incorrect setup that payroll specialists later had to fix. Reporting, while available, is not as comprehensive as needed. Many reports lack key fields, requiring frequent tweaks from our specialist, and development requests rarely progress.

Functionally, Paycom is not a complete payroll and HR solution. We still rely on our old payroll system for certain functions Paycom cannot handle, which forces us to operate in two systems to ensure documentation and compliance. Several HR-related areas are particularly weak: tracking continuing education is cumbersome, document access control is limited, employee performance evaluations are not well supported, and in-house training and CEU tracking are difficult to manage. Perhaps most concerning, Paycom cannot accommodate workers’ compensation—an essential part of HR—leaving a large gap in capability.

In addition, the system’s design is clunky and unintuitive. Navigation requires moving through multiple areas to find tools, and it is often unclear what impact a selection will have without specialist assistance. While some areas have improved over time, the overall experience has been one of ongoing struggles and workarounds. Review collected by and hosted on G2.com.

My employees love the platform for its ease of use, and our utilization is near perfect. The automations save my team and my leaders' time, allowing them to focus on the business and not be stuck in the business. Paycom is constantly focused on improving the product and providing additional value for the investment, unlike others who just let their outdated software stagnate. With Paycom, they continuously add new features that easily integrate into our business. We get amazing support. When they roll out new features, they are implemented easily, which makes their frequency of use and utilization almost instant for my team. Review collected by and hosted on G2.com.

I have not found a single thing in the 5 years we have used the program. Review collected by and hosted on G2.com.

Paycom has made my job easier. The payroll and HR functions are more efficient and streamlined. We were using several platforms to complete open enrollment before Paycom. We can now select benefits in one place, making the process less cumbersome. Customer service is super responsive and always gives me clear, detailed instructions whenever I need help. They go above and beyond to make sure everything runs smoothly Review collected by and hosted on G2.com.

While Paycom has so many good attributes, some improvements can still be made. They should work on allowing us to remove time-off requests from terminated employees without approving or denying them. They stay in my Notification Center indefinitely. I would also like a better way to review whether a manager has approved timesheets without opening each sheet. Review collected by and hosted on G2.com.

My experience with Paycom has been excellent. The platform itself is very user-friendly, making it easy to manage payroll and HR tasks. In addition, my payroll specialist has been incredibly responsible and supportive. Even if she doesn’t immediately have the answer to my question, she always goes above and beyond to find it and get back to me quickly. The combination of a reliable system and great support makes Paycom a strong resource for our payroll needs. Review collected by and hosted on G2.com.

Overall, Paycom is great. However, there is always room for improvement and growth.

One area for improvement would be allowing clients to work more directly with the tax team. At times, responses can take longer since everything goes through a middle person. Having an office in Puerto Rico, where certain processes work differently, makes this even more important. A more streamlined way to collaborate with the tax team would be a great enhancement. Review collected by and hosted on G2.com.

The employee owning their data is a great perk as well as having everything we need in one system. This allows employees to only focus on learning one external system. This is a reliable system that allows for daily use, and it is easy to navigate within the system. Review collected by and hosted on G2.com.

There are some features that feel cluttered or notifications that will forever be permanent if they are applied to terminated employees, but it does not make sense to adjust once their termination is complete. Ex. "missing ESS access", it would not make sense to enable terminated employees' ESS. A bypass option would be helpful. Also more reporting data for checklists would be helpful. Review collected by and hosted on G2.com.

What I like best about Paycom is the ease of use. The platform is set up in a manner that is easy to navigate on your phone or computer. The options are clearly labeled like "Time Management," "Time-Off Request," "Payroll," etc. I'm able to enroll an employee within a few clicks by having several templates already pre-populated. I love that employees can clock in with their phones, computers, or biometric clocks. The Ask Here feature is a great way for employees to communicate with their manager. Once we moved to Paycom, we went completely green. All documents are stored in the employee's Paycom file. They make it easy to convert any document to an editable one, which has completely transformed our onboarding process. Last, I must mention their customer support team. 90% of the time I get a response the same day. The support team always has a great attitude and constantly asking for feedback to improve. Review collected by and hosted on G2.com.

We recently tried using their Expense Management platform, but it didn't work out the way we wanted it to. Our company provides our employees with their own credit cards to use. I could see how it would benefit companies that are reimbursing through payroll. Their system allows employees to submit receipts, get approval, and it automatically goes to payroll. Review collected by and hosted on G2.com.

I've enjoyed our recent transition to Paycom so far. We were previously under the Paychex PEO where we had about eight different IDs for all of our locations, which as you can imagine was inconvenient and fraught with issues. Paycom has allowed us to operate under one ID. Our transition process was very helpful--Audrey, my implementation specialist, had countless meetings with me to train me on every aspect and the many features of the employer site and make sure I was set up for success. Integration was involved and certainly time-consuming, but necessary to get me ready to use the site alone. Now that we're completely set up, my current account rep, Ryan, has been extremely responsive when I run into any issues or have questions. A few months into using the platform, I feel confident and use it every single day, most of the time without issue. I love that this platform puts the onus of maintaining timecards and approving checks onto the employees. Extremely comprehensive reporting services as well. Reports are easy to customize. Review collected by and hosted on G2.com.

I don't love the setup of the PTO accruals (difficult to see exactly how they go in and out of someone's account). It's not horrible, but I would visually display it differently if I could. Review collected by and hosted on G2.com.

I have been an avid Paycom user for several years, from the implementation in two companies, and the usage is geared toward an end-user experience. Employees find the ESS simple and navigable while satisfying all their needs. As a user, it is just as good, if not better, with dedicated sales and service representatives that make themselves available to answer any concerns. Review collected by and hosted on G2.com.

Some of the terminology that Paycom utilizes can be difficult for new users to grasp and understand, and doesn't really show a foundation in the industry standard. However, these are quickly assuaged once a grasp of the software is obtained. Review collected by and hosted on G2.com.

Easy access to support and help when needed

Ability to store employee information all in the same place for hundreds of employees

Quicker streamlined onboarding process

Recruiting capability

Implementation was easy and enjoyable. Our implementation specialist came on site multiple time throughout the process to make sure we understood and to help teach hands on. Review collected by and hosted on G2.com.

Reporting Function isn't great. I often have to reach out to our rep to have them run the report I'm looking for or help us find how to create what we need.

Current help database is a bit small and the new AI they just rolled out has a very slim ability to answer broad questions. Review collected by and hosted on G2.com.

We love how simple it is to use—everything from payroll to benefits to performance reviews is in one spot. Employees really like being able to update their own info and check their pay stubs without having to ask HR. It’s saved our team a ton of time and cut down on mistakes.

The platform is super user-friendly, and the support team has been great whenever we’ve had questions. Overall, Paycom has streamlined our processes and made life easier for both HR and employees. Review collected by and hosted on G2.com.

The only area we’d like to see improved is making the onboarding setup a bit more user-friendly for admins. That said, once you get the hang of it, the process becomes second nature. Review collected by and hosted on G2.com.