HR service delivery software helps organizations and HR personnel simplify complex HR operations. These solutions combine service center and help desk technology, standardizing how HR personnel provide services and interact with employees. HR service delivery solutions assist HR personnel and employees in submitting, reviewing, and responding to requests. These HR solutions include features that streamline service requests, provide an employee self-service portal, and configure and automate HR service processes, analytics, and more. Some HR service delivery solutions employ AI processes to automate workflows by learning commonly asked questions and integrating HR department responses.
HR service delivery products often integrate with core HR software to access employee information and help desk software to direct requests to the appropriate departments.
To qualify for inclusion in the HR Service Delivery category, a product must:
Track and manage all employee interactions
Streamline and simplify HR requests related to employee information, payroll, benefits administration, and more
Provide an employee self-service portal
Direct inquiries to the appropriate department or employee
