MHC Software Reviews & Product Details

We've had a great experience using NorthStar from MHC Software. The platform is intuitive and user-friendly, which made adoption across our team smooth and straightforward. Integration with our existing systems went off without a hitch, and the implementation process was handled efficiently.

Customer support has been another strong point—responsive, knowledgeable, and genuinely helpful whenever we've needed assistance.

Overall, NorthStar has made a noticeable difference in how we manage our processes, and we’re very satisfied with the results. Review collected by and hosted on G2.com.

While we did require some customization that weren’t part of the standard offering, the MHC team worked closely with us to deliver exactly what we needed and continue to support us as our needs evolve. Review collected by and hosted on G2.com.

I personally like the ease with which MHC Software helps us to generate contracts with new service providers. It autopopulates so much content and this saves loads of time on legal forms. Intuitive dashboard can also help me view all the pending facilities work order approvals within a short time period across our different locations. Such an overview maintains a steady flow. Review collected by and hosted on G2.com.

The tablet interface may be somewhat difficult in case of entering detailed site inspection notes in a tablet. I tend to leave some of my tasks to be completed when I get to my desk. Notification settings have few customization choices. I get updates alerts that are not necessarily urgent to my immediate action. Review collected by and hosted on G2.com.

I love the fact that all of our employees data is on one point at MHC Software with the information that we could not have saved on our own including the onboarding paperwork and reviews. It implies that I would not need to cross search five pages to get a whole line of evidence about the journey of someone here. This combined information makes our own reports to the executive summaries so easy and so accurate. Review collected by and hosted on G2.com.

Nevertheless, even though it is very powerful, it was somewhat intimidating to initially set up custom fields and reporting templates in MHC Software. It was not always easy to see the rationale behind the connection of particular pieces of information as an individual without a technical education. I would also like to have a stronger sandbox where we can test new settings without getting near our real data. Review collected by and hosted on G2.com.

The most interesting thing with MHC Software is its adaptive document routing logic. We have complicated project specifications that require various channels of approval depending on the content or particular metadata fields and MHC does this without any issue at all. The next major victory is the complete transparency that it offers; it will be so easy to trace every single step of action on a document that we have in supporting our regulatory submissions as to who viewed and when and who signed it off. Review collected by and hosted on G2.com.

Our special document types needed just a little more effort in the initial fine tuning of very specific workflow rules than we thought. It required a bit of intensity to get those edge cases perfect. It is also sometimes less intuitive to create ad hoc reports on non standard analytics, as well as the custom field. Review collected by and hosted on G2.com.

I do like the easy to use interface offered by MHC Software to handle our client communications. In particular, I enjoy the simplicity of being able to follow email conversations and attach them to particular project files. The built-in calendar feature is also highly beneficial to schedule meetings with clients and make sure that all the arrangements are made. It has actually enhanced the flow. Review collected by and hosted on G2.com.

Despite the software being mostly straightforward to use, I have noticed that it can be very time-consuming at times to make extremely detailed reports, which is a bit longer than I would like. The mobile application would also need some improvements. It is decent enough to use on the fly, but a more powerful mobile experience would be nice to work remotely, and the search option has occasional issues with the archived older documents. Review collected by and hosted on G2.com.

I like how MHC Software puts all our project documentations conveniently in one secure place Our field teams and superintendents are now able to view blueprints and safety guidelines through any device, cleanser of any versions or need to print off stacks of paper. The audited audit trail every change in documents and viewing access is equally very comforting to our regulatory compliance requirements. Review collected by and hosted on G2.com.

The process of setting up document categorization was a bit rigid in that it was somewhat stiffer to plan the different types of projects we had at this initial stage. Occasionally the search tool is very narrow and it can be difficult to retrieve a document when you cannot recall the exact title or key words. Review collected by and hosted on G2.com.

The thing I like most is the per-document tagging control. We have various grant files and applying an easy-to-use custom metadata makes it impossible to lose and miscategorize files in the process of compliance checking. Various approvers can have flex routing on the system as well which is a game changer. It fits easily into our diverse internal records of all-volunteer expense reports to multi-million dollar project proposals. Review collected by and hosted on G2.com.

Their built in reporting tools are powerful, but are occasionally not very effective in very niche cross departmental data aggregation which we require to provide specific donor reporting. We discovered that some of the more recent custom types of forms needed a steeper learning curve than originally expected to be used by non technical employees. It would also be an awesome addition to get fluid mobile experience to review complex documents. Review collected by and hosted on G2.com.

I am actually fond of the way MHC Software automates all our payroll. It easily makes complicated tax determination and deductions which save us a myriad of hours per pay period. The in-built document management tool is also a massive success to us. We are able to conveniently keep retrieve and maintain all our HR and financial documents in soft copy. This has greatly enhanced how we keep records and compliance audits are very easy. It is a sturdy system that in real sense streamlines our vital operations. Review collected by and hosted on G2.com.

In some cases initial configuration and installation of new modules is somewhat complicated. It will take a little amount of time and technical knowledge to have everything right. The interface with the user in some of the old sections needs some redesign. It works fine, but the user experience would be improved on a more modern design. Review collected by and hosted on G2.com.

I prefer MHC Software as it makes our back-office process faster. The most useful one is accounts payable. When the invoices arrive, it scans them and forwards them to individuals that require approving, thus we are not needed to spend time. The document management has everything organized and accessible, and the automation of the workflows reduces errors and makes the approvals straightforward. Review collected by and hosted on G2.com.

MHC should enhance its interface. It looks outdated and may be difficult to learn by a new user. The process of installing elaborate workflow may be more technical than anticipated or a user requires massive assistance by the team. This is not a dealbreaker, but it would be better to have a more modern design and simpler customization to self-service. Review collected by and hosted on G2.com.

Easy to get set up, great employees at MHC, i liked the portal for shared information. This was easy to set up and our employees are excited to be able to access their documents easily. MHC was very patient with us while we were encountering issues internally that had to be resolved. Review collected by and hosted on G2.com.

Haven't found anything to complain about. Review collected by and hosted on G2.com.