Payfactors Reviews & Product Details

Broad and Customizable Market Data Access

Multiple survey integrations: Payfactors aggregates data from hundreds of sources, including Milliman, Mercer, Radford, Willis Towers Watson, and industry-specific surveys.

Data blending: It allows users to blend multiple data sets (custom-weighted) to create a “composite market rate,” which can be more reflective of your true labor market than a single survey.

Localized market cuts: The platform supports geographic differentials, so you can view pay data by region, state, or metro area — helpful for multi-location employers like GCI. Review collected by and hosted on G2.com.

Learning curve: While robust, the interface can feel unintuitive to new users — especially for blending surveys or building advanced reports.

Data overload: The volume of available data and filters can lead to analysis paralysis without strong governance or clear methodology.

Occasional performance lags: Users report slower load times or crashes when working with large data sets or multi-survey blends. Review collected by and hosted on G2.com.

I like the fact that you can leverage your survey participation data from mercer to Sullivan Cotter to see year over year changes in survey results. I also enjoy the available Job Description Manager. It is a great way to centralize job descriptions and manage requests from the business. I also enjoy the ideas link where you can recommend some features that you find helpful. Review collected by and hosted on G2.com.

I would not say I dislike anything in particular about Payfactors. I would like to be able to find minimum wage and exempt salary threshold in Payfactors. Review collected by and hosted on G2.com.

The design of the system itself is very easy to navigate. I have worked with the system for about 2 years or so now and have a good understanding on the core fundamentals to enhance my use of the system (i.e. how the different tiles/pages work together). Being able to load our 3rd party surveys but also getting Payscale data cuts that we have purchased is also very helpful as I like to look at general market industry along with our internal aligned industry when pricing jobs. I have also had a pleasant experience working with the support team on loading data into the system and pricing jobs via our customer hours, but also with our CSM (Dan C.) who has been fantastic to work with. Review collected by and hosted on G2.com.

I would not say this is a "dislike" perse but a potential enhancement to the user experience - when using customer hours to price jobs, the team does a wonderful job. However, it would be helpful to get a short write up/narrative explaining their thought process (i.e. why was this job used as a match, why did I apply this weighting to the job, etc.) so I can better understand their rational. Many of us comp professionals think alike but also with a unique lens/scope based on our organizations compensation philosophy and/or industry, so it is good to understand the thought process that went behind the pricing. Review collected by and hosted on G2.com.

The ease of market pricing roles and slotting for internal equity. Also, the job description management tool is very ease to setup and really helps support our leaders. I'm in it almost every day working on pricings or descriptions. Also, the customer support team is excellent! Review collected by and hosted on G2.com.

Reporting functions are not the most streamlined and user friendly. Integrations with HCM systems is limited. Review collected by and hosted on G2.com.

Payscale has become our go-to tool for understanding compensation trends and benchmarking salaries. What really sets Payscale apart is its personalized salary reports. Instead of generic averages, it gives you a tailored estimate based on your unique profile. It shows how our salaries compare to those of others in similar roles and industries and even breaks down how specific skills or competencies. Review collected by and hosted on G2.com.

The dated interface was something that I was not super fond of. The new update is cleaner, faster, and much easier to navigate. The dashboard now feels more intuitive! Review collected by and hosted on G2.com.

I really enjoy the ability to quickly assess job positions and get real time market data for the roles. It's also exciting to see AI being incorporated into the Payfactors system. Review collected by and hosted on G2.com.

I am a newer user to Payfactors and it's a very big system to tackle in terms of understanding the platform and getting the most use out of it. It would be nice as a new user to given a suggested road map of traning. I am familiar with the Academy but there are so many trainings out there its overwhelming in knowing what the best training path is for the features that my company purchases. Not all trainings and features are applicable to each company so knowing what is relevant based on what the company has access to would be hlepful in navigating the system as a new user. Review collected by and hosted on G2.com.

I find the benchmarking feature of Payfactors incredibly useful, as it allows us to effectively compare our roles with market standards, aiding in competitive compensation decisions. The support from Payfactors is exceptional, with webinars and other resources greatly assisting my learning and adaptation to the system. Review collected by and hosted on G2.com.

I find it challenging to download reports, as the process is not straightforward and can be complex, even requiring assistance without a guarantee of resolution. Additionally, there are occasional small glitches in the system, and sometimes pages take longer to load, which can disrupt the workflow. These technical issues suggest that some areas could benefit from a review and improvement. Review collected by and hosted on G2.com.

The "Explore" tab is amazing. Quick, efficient way to access all the data in an easily consumable format. I use the "Explore" tab every day and it has become my go-to on the website. Review collected by and hosted on G2.com.

All of the paywalls. My organization pays for the service but still doesn't have access to many things. New additions like Korn Ferry and others are thrown behind a paywall. It would be nice if the amount we are paying unlocked everything. Review collected by and hosted on G2.com.

I like the homepage, and the layout, and the training resources are pretty solid. They have a step-by-step implementation process and provide guidance along the way. Lori on the education team is awesome, especially if you're struggling with the training. Review collected by and hosted on G2.com.

We're transitioning from Payscale to Payfactors because the Payscale product is no longer available. So far, it seems like Payfactors is way more complicated, and they're many steps to pricing a job whereas Payscale was much more user friendly. Additionally, we just found that Payfactors has no way to organize annual pay increases like Payscale, and that was a huge disappointment, because we won't have the component necessary to facilitate that process. Review collected by and hosted on G2.com.

I love the geo map that shows the national average and if a specific location is below or above. The ability to benchmark multiple jobs for different areas is great. The customer service has always been amazing and I find the reporting features very detailed and customizable Review collected by and hosted on G2.com.

I am still very new to using the system and have not found anything to dislike. Review collected by and hosted on G2.com.