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Playvox WFM

By Playvox

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Playvox WFM Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find the user-friendly interface of Playvox WFM enhances navigation and simplifies schedule management effectively. (67 mentions)
Users appreciate the efficient scheduling of Playvox WFM, enhancing time management and daily task organization. (45 mentions)
Users appreciate the easy scheduling and real-time updates with Playvox WFM, enhancing their work-from-home efficiency. (40 mentions)
Users appreciate the performance tracking of Playvox WFM, which helps them stay organized and on schedule. (22 mentions)
Users appreciate the efficiency of scheduling with Playvox WFM, helping them stay organized and on time. (21 mentions)
Users face scheduling issues with Playvox WFM, making it difficult to manage team schedules and time off effectively. (13 mentions)
Users note the missing features in Playvox WFM, particularly regarding integration and mobile functionality. (10 mentions)
Users find the limited features of Playvox WFM restrict their productivity, especially on mobile devices. (7 mentions)
Users often experience slow loading times for data updates, which can hinder their workflow efficiency. (6 mentions)
Users experience slow performance with Playvox WFM, especially with lagging updates and prolonged loading times. (6 mentions)

5 Pros or Advantages of Playvox WFM

1. Ease of Use
Users find the user-friendly interface of Playvox WFM enhances navigation and simplifies schedule management effectively.
See 67 mentions

See Related User Reviews

DV

David V.

Mid-Market (51-1000 emp.)

4.5/5

"Very easy to understand the schedules and submit any leave request"

What do you like about Playvox WFM?

Layout and user interface, as all options are easy to read and find

JC

Justin C.

Small-Business (50 or fewer emp.)

4.0/5

"My experience has been seamless"

What do you like about Playvox WFM?

It is clearer and easier to navigate in terms of checking your schedules, shifts, leave requests etc. It even advises when someone is not on shift in

2. Scheduling
Users appreciate the efficient scheduling of Playvox WFM, enhancing time management and daily task organization.
See 45 mentions

See Related User Reviews

PS

Prakhar S.

Mid-Market (51-1000 emp.)

5.0/5

"Automation making life easy"

What do you like about Playvox WFM?

While working from home it's really easy to monitor the que and act as per requirement, It also helps me to be on top of my roster and any realtime ch

AM

Alyssa M.

Enterprise (> 1000 emp.)

5.0/5

"A great solution that runs smoothly and quickly"

What do you like about Playvox WFM?

I love how easy it is to quickly view my daily schedule, and updates in my daily routine for the day, as well as requests on my shifts or OT. Honeslty

3. Scheduling Ease
Users appreciate the easy scheduling and real-time updates with Playvox WFM, enhancing their work-from-home efficiency.
See 40 mentions

See Related User Reviews

PS

Prakhar S.

Mid-Market (51-1000 emp.)

5.0/5

"Automation making life easy"

What do you like about Playvox WFM?

While working from home it's really easy to monitor the que and act as per requirement, It also helps me to be on top of my roster and any realtime ch

AM

Alyssa M.

Enterprise (> 1000 emp.)

5.0/5

"A great solution that runs smoothly and quickly"

What do you like about Playvox WFM?

I love how easy it is to quickly view my daily schedule, and updates in my daily routine for the day, as well as requests on my shifts or OT. Honeslty

4. Tracking Performance
Users appreciate the performance tracking of Playvox WFM, which helps them stay organized and on schedule.
See 22 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"It has been awesome."

What do you like about Playvox WFM?

I love that it helps me remain on top of my Job and never miss my shifts especially the extension.

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Service Support Asvisor"

What do you like about Playvox WFM?

I like that you are able to track your progress throughout the day.

5. Efficiency
Users appreciate the efficiency of scheduling with Playvox WFM, helping them stay organized and on time.
See 21 mentions

See Related User Reviews

JA

Julio A.

Mid-Market (51-1000 emp.)

5.0/5

"My experience was great"

What do you like about Playvox WFM?

It keeps me updated on my schedule in timing wile i work.

AH

alfred h.

Enterprise (> 1000 emp.)

5.0/5

"Very Accessible"

What do you like about Playvox WFM?

I love how Playvox keeps up with my schedule. It's very useful, when I forgot about my break and lunch times.

5 Cons or Disadvantages of Playvox WFM

1. Scheduling Issues
Users face scheduling issues with Playvox WFM, making it difficult to manage team schedules and time off effectively.
See 13 mentions

See Related User Reviews

Jenifa A.
JA

Jenifa A.

Enterprise (> 1000 emp.)

4.5/5

"Functional"

What do you dislike about Playvox WFM?

At times scheduling time off can be a bit of a hassle.

Sharla A.
SA

Sharla A.

Enterprise (> 1000 emp.)

4.5/5

"Helpful for adherence"

What do you dislike about Playvox WFM?

It doesn't give me an option to view my team mates schedule

2. Missing Features
Users note the missing features in Playvox WFM, particularly regarding integration and mobile functionality.
See 10 mentions

See Related User Reviews

Sharla A.
SA

Sharla A.

Enterprise (> 1000 emp.)

4.5/5

"Helpful for adherence"

What do you dislike about Playvox WFM?

It doesn't give me an option to view my team mates schedule

Alex B.
AB

Alex B.

Enterprise (> 1000 emp.)

4.0/5

"Pretty great time resource!"

What do you dislike about Playvox WFM?

Some bugs with linking to other systems such as Talkdesk. Doesn't always communicate shift changes and sometimes has to be manually entered/adjusted.

3. Limited Features
Users find the limited features of Playvox WFM restrict their productivity, especially on mobile devices.
See 7 mentions

See Related User Reviews

Isaias H.
IH

Isaias H.

Enterprise (> 1000 emp.)

5.0/5

"It is a great tool that keeps me aware of my performance."

What do you dislike about Playvox WFM?

Is not that I don't like, I think this could be improvde, the mobile platform doesn't have all the feautes foung in the desktop version. It is underst

Sriram K.
SK

Sriram K.

Mid-Market (51-1000 emp.)

5.0/5

"My Review"

What do you dislike about Playvox WFM?

Previously we were able to check our production metrics. Now a days we can't able to see our production scores.

4. Slow Loading
Users often experience slow loading times for data updates, which can hinder their workflow efficiency.
See 6 mentions

See Related User Reviews

DV

David V.

Mid-Market (51-1000 emp.)

4.5/5

"Very easy to understand the schedules and submit any leave request"

What do you dislike about Playvox WFM?

Response and loading times, because often takes a while to load all the info

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great layout to clearly show my tasks for the day!"

What do you dislike about Playvox WFM?

The only recomendation I have is to make the integartion of showing our handle and occupancy rates update quicker. I tend to see some lagging in the u

5. Slow Performance
Users experience slow performance with Playvox WFM, especially with lagging updates and prolonged loading times.
See 6 mentions

See Related User Reviews

DV

David V.

Mid-Market (51-1000 emp.)

4.5/5

"Very easy to understand the schedules and submit any leave request"

What do you dislike about Playvox WFM?

Response and loading times, because often takes a while to load all the info

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great layout to clearly show my tasks for the day!"

What do you dislike about Playvox WFM?

The only recomendation I have is to make the integartion of showing our handle and occupancy rates update quicker. I tend to see some lagging in the u

Schedule it - Resource Scheduling Software
Sponsored
Schedule it - Resource Scheduling Software
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Playvox WFM Reviews (127)

Reviews

Playvox WFM Reviews (127)

4.7
127 reviews
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Alberto L.
AL
Customer Support Advocate
Enterprise (> 1000 emp.)
"Great reporting and time tracking tool"
What do you like best about Playvox WFM?

It’s ease of use and incredible reporting toold Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

The integration with other tools is not always fast. I’d love to use it separately from my CRM tool. Review collected by and hosted on G2.com.

Josavina S.
JS
Customer Experience Specialist and Processing Team
Mid-Market (51-1000 emp.)
"Exceptionally user-friendly Schedule app/tool"
What do you like best about Playvox WFM?

I wanted to share my thoughts on the Playvox designed to help us manage our schedules effectively.

Overall, I find it to be incredibly user-friendly! The intuitive interface makes it easy to navigate and set up our schedule without any confusion. We appreciate the clear layout and accessibility of features, which saves us time and reduces stress.

One of the standout features for me is that you can Pin it on your Tab bar and can easily find it without any hassle! It helps me stay on top of tasks and appointments, ensuring nothing slips through the cracks.

Thank you for creating such a helpful tool for all of us! Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

Well nothing major as all apps and tools has some hiccups which is solvable in just a span of time. There's always room for improvement and can't wait to see more of exciting update from the Playvox! Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

Hi Josavina,

Thank you for your review and sharing your appreciation of Playvox!

AM
Customer Support Representative
Enterprise (> 1000 emp.)
"A great solution that runs smoothly and quickly"
What do you like best about Playvox WFM?

I love how easy it is to quickly view my daily schedule, and updates in my daily routine for the day, as well as requests on my shifts or OT. Honeslty my daily use of Playvox makes a huge difference in how easily I can stay on top of my day. They're also fast to respond or send me updates if needed and I it fits right in with my other apps for the workday well. Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

I have no complaints about the software at this time. Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

Hi Alyssa,

Thank you for your review and sharing your appreciation of Playvox!

Isaias H.
IH
WFM Support
Enterprise (> 1000 emp.)
"It is a great tool that keeps me aware of my performance."
What do you like best about Playvox WFM?

Playvox is amazing when it come to managing my schedule and tracking my activities properly, also pretty intuitive in regards to final user experience. Deploying the tool is very comprehensive and flexible, making changes is very easy and the learning curve is very short specially if you deal with the tool everyday as I do. It integrates effortlessly to most CRM tools in the market and support will be there to provide you a helping hand any time you need them. Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

Is not that I don't like, I think this could be improvde, the mobile platform doesn't have all the feautes foung in the desktop version. It is understandble, but I would definately be more impressed if I could be able to do all my work if I don't have my PC/Laptop at hand. Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

Hi Isaias,

Thank you for your review and sharing your appreciation of Playvox!

TS
Customer Support Staff Specialist
Enterprise (> 1000 emp.)
"Easy and simple to use"
What do you like best about Playvox WFM?

I like how organized it is since I'm able to quickly determine what I need to do during the day using the color guidance, also I like the fact every slot is divided appropriately for me to know is every segment about, e.g: Project time, Frontline, Meetings, etc Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

Sometimes it doesn't load the schedule and need to refresh the page about 2/3 times for items to show, also, when using the 'My Leave' option it's hard to go back to the schedule without getting a blank schedule Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

Hi Tracy,

Thank you for your review and sharing your appreciation of Playvox!

Ionnie D.
ID
Customer Service Specialist
Enterprise (> 1000 emp.)
"5 Star review!"
What do you like best about Playvox WFM?

I get reminders for my schedules eg. breaks, lunch, meetings. These are super helpful!

I love how easy it is to apply for leaves and the alerts showing who's not in

It also super convinient that I get to see my weekly oraster, that way I'm able to plan myslef for the week beforehand. Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

Nothing that I can think of! . Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

HI Ionnie,

Thank you for your review and sharing your appreciation of Playvox!

Liron T.
LT
Client Success Representative
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"It is good but I would like for it to be further integrated into other tracking systems."
What do you like best about Playvox WFM?

Good tracking data for management, but if the tracking data went off what we are actually calling with (ZenDesk) it would be far more accurate as there have been many instances where I logged into ZenDesk (because its the system I need practically) and forgot to log into Playvox, Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

As an IntouchCX agent working for Wealthsimple we need to sign into three different softwares every time we sign in to denote whether we are on call or not. I feel like there is a better way to integrate it into the particular tools we use, those being ZenDesk and our time tracking software for payroll, Superpunch. I think a functionality should be offered where you can click one button and be signed into all three platforms Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

Hi Liron,

Thank you for your review and feedback on Playvox!

CR
Consumer care specialist
Mid-Market (51-1000 emp.)
"A great tool to use."
What do you like best about Playvox WFM?

The best part about playvox is the accessablitly. Its very easy to use and follow along. They make very east to navigate to where I need to get to. I use it on a daily basis and checking it multiple time throughout my day. Playvox helps keep me organized with my scheduling and helps me make any adjustments I need through out day with meetings. Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

The only down side to playvox is sometimes is wont be updated, so it presents a bit of inaccuracy to my schdeule, which makes is a bit hard to follow. Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

Hi Corey,

Thank you for your review and sharing your appreciation of Playvox!

CC
Bilingual Agent for Customer Service
Small-Business (50 or fewer emp.)
"Satisfied hour information"
What do you like best about Playvox WFM?

What I believe I like more about Playvox is that it tells you the exact time you go to break and lunch and doesn't miss a minute Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

That sometimes when I'm in a call it doesn't change the time of lunch and break Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

Hi Cinthia,

Thank you for your review and sharing your appreciation of Playvox!

Muhammad M.
MM
Customer support agent
Consumer Services
Mid-Market (51-1000 emp.)
"Playvox is amazing!"
What do you like best about Playvox WFM?

What I like most about Playvox is its simplicity. Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

I don't see any negative options at it so no Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

Hi Muhammad,

Thank you for your review and sharing your appreciation of Playvox!