Playvox WFM Reviews & Product Details

It’s ease of use and incredible reporting toold Review collected by and hosted on G2.com.

The integration with other tools is not always fast. I’d love to use it separately from my CRM tool. Review collected by and hosted on G2.com.

I wanted to share my thoughts on the Playvox designed to help us manage our schedules effectively.

Overall, I find it to be incredibly user-friendly! The intuitive interface makes it easy to navigate and set up our schedule without any confusion. We appreciate the clear layout and accessibility of features, which saves us time and reduces stress.

One of the standout features for me is that you can Pin it on your Tab bar and can easily find it without any hassle! It helps me stay on top of tasks and appointments, ensuring nothing slips through the cracks.

Thank you for creating such a helpful tool for all of us! Review collected by and hosted on G2.com.

Well nothing major as all apps and tools has some hiccups which is solvable in just a span of time. There's always room for improvement and can't wait to see more of exciting update from the Playvox! Review collected by and hosted on G2.com.

I love how easy it is to quickly view my daily schedule, and updates in my daily routine for the day, as well as requests on my shifts or OT. Honeslty my daily use of Playvox makes a huge difference in how easily I can stay on top of my day. They're also fast to respond or send me updates if needed and I it fits right in with my other apps for the workday well. Review collected by and hosted on G2.com.

I have no complaints about the software at this time. Review collected by and hosted on G2.com.

Playvox is amazing when it come to managing my schedule and tracking my activities properly, also pretty intuitive in regards to final user experience. Deploying the tool is very comprehensive and flexible, making changes is very easy and the learning curve is very short specially if you deal with the tool everyday as I do. It integrates effortlessly to most CRM tools in the market and support will be there to provide you a helping hand any time you need them. Review collected by and hosted on G2.com.

Is not that I don't like, I think this could be improvde, the mobile platform doesn't have all the feautes foung in the desktop version. It is understandble, but I would definately be more impressed if I could be able to do all my work if I don't have my PC/Laptop at hand. Review collected by and hosted on G2.com.

I like how organized it is since I'm able to quickly determine what I need to do during the day using the color guidance, also I like the fact every slot is divided appropriately for me to know is every segment about, e.g: Project time, Frontline, Meetings, etc Review collected by and hosted on G2.com.

Sometimes it doesn't load the schedule and need to refresh the page about 2/3 times for items to show, also, when using the 'My Leave' option it's hard to go back to the schedule without getting a blank schedule Review collected by and hosted on G2.com.

I get reminders for my schedules eg. breaks, lunch, meetings. These are super helpful!

I love how easy it is to apply for leaves and the alerts showing who's not in

It also super convinient that I get to see my weekly oraster, that way I'm able to plan myslef for the week beforehand. Review collected by and hosted on G2.com.

Nothing that I can think of! . Review collected by and hosted on G2.com.

Good tracking data for management, but if the tracking data went off what we are actually calling with (ZenDesk) it would be far more accurate as there have been many instances where I logged into ZenDesk (because its the system I need practically) and forgot to log into Playvox, Review collected by and hosted on G2.com.

As an IntouchCX agent working for Wealthsimple we need to sign into three different softwares every time we sign in to denote whether we are on call or not. I feel like there is a better way to integrate it into the particular tools we use, those being ZenDesk and our time tracking software for payroll, Superpunch. I think a functionality should be offered where you can click one button and be signed into all three platforms Review collected by and hosted on G2.com.

The best part about playvox is the accessablitly. Its very easy to use and follow along. They make very east to navigate to where I need to get to. I use it on a daily basis and checking it multiple time throughout my day. Playvox helps keep me organized with my scheduling and helps me make any adjustments I need through out day with meetings. Review collected by and hosted on G2.com.

The only down side to playvox is sometimes is wont be updated, so it presents a bit of inaccuracy to my schdeule, which makes is a bit hard to follow. Review collected by and hosted on G2.com.

What I believe I like more about Playvox is that it tells you the exact time you go to break and lunch and doesn't miss a minute Review collected by and hosted on G2.com.

That sometimes when I'm in a call it doesn't change the time of lunch and break Review collected by and hosted on G2.com.

What I like most about Playvox is its simplicity. Review collected by and hosted on G2.com.

I don't see any negative options at it so no Review collected by and hosted on G2.com.