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Playvox WFM Reviews & Product Details - Page 5

Playvox WFM Product Details

Playvox by NICE Workforce Management (WFM) uses AI for efficient capacity planning, forecasting, scheduling, and intraday planning, accessible via the cloud. It provides real-time visibility into staff allocation, supports shift swaps and time-off requests, and enhances employee engagement. Its interactive dashboard focuses on key KPIs like shrinkage and service levels. Designed for digital, omnichannel contact centers, Playvox WFM handles complex interactions and concurrent work for chat, email, and social media. Its intuitive design simplifies workforce management, allowing quick training and improved customer experiences.

Seller

Playvox

Discussions

Playvox WFM Community

Languages Supported

English

Product Description

Playvox WFM makes Workforce Management simple. Our aim is to ensure that one of your biggest costs; your people, are being effectively utilized allowing you to better schedule to actual workload, manage your cost and improve your customers satisfaction. Agyle

Overview by

Kristin Wagner

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

17 months

View More Pricing Information

Schedule it - Resource Scheduling Software

Top-Rated Alternatives

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Playvox WFM Integrations

(1)

Integration information sourced from real user reviews.

Playvox WFM Media

Create smart and efficient schedules to achieve business objectives and reduce staffing costs. Use any number of KPIs, business requirements, grade of service agreements, and goals to create the most effective schedule for your needs.

Forecast accurately future volumes of calls, emails, chats, tickets, or customers waiting in a line. Feed the system in real-time with any workstream data such as web, chat, and SMS.

Playvox WFM Demo - Real-time & Intraday Management

Monitor employee schedule adherence in real-time to ensure you always have the scheduled number of staff available. Make intraday adjustments by tracking workload in real-time compared to the forecast, meet service level targets, and exceed customer expectations.

Get visibility of statistics about punctuality, shift start compliance, workstreams, tasks, adherence, occupancy, volume, forecast accuracy, and more. Export important information to Excel or directly integrated via API to data lakes or BI reporting.

Schedule: Single Agent View

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AB

Alex B.

Enterprise (> 1000 emp.)

5/8/2024

"Pretty great time resource!"

4/5

What do you like best about Playvox WFM?

I love the ease of clocking in and out for shifts, submitting time off requests, as well as the active time counter to let you know how long you've been in each task. Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

Some bugs with linking to other systems such as Talkdesk. Doesn't always communicate shift changes and sometimes has to be manually entered/adjusted. Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

edit

Hi Alex,

Thank you for your review and sharing your appreciation of Plavyox!

AG

Audrey G.

Small-Business (50 or fewer emp.)

5/16/2024

"You're built in secretary"

4.5/5

What do you like best about Playvox WFM?

PlayVox has been working for me like a digital secretary! I know where I need to be, what I need to be doing, and what at what time. I love that I can see a detailed schedule with a week in advance! Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

I would like to see PlayVox use a 12-hour clock rather than a 24-hour clock for continuity purposes with other technologies. It is on the rare side that a person uses a 24-hour clock, so seeing your schedule on a 24-hour timeline versus everything else that's on a 12-hour clock is a little too much math for in-the-moment fast planning/adjustments. Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

edit

Hi Audrey,

Thank you for your review and sharing your appreciation of Playvox!

PC

precious c.

csr

Mid-Market (51-1000 emp.)

12/2/2024

"playvox is very good to use"

5/5

What do you like best about Playvox WFM?

the easy access to overtime, and the access to schedule Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

no complaints on the use of playvox at all Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

edit

Hi Precious,

Thank you for your review and sharing your appreciation of Playvox!

EA

Erica A.

Customer Experience advocate

Enterprise (> 1000 emp.)

5/24/2024

"Playvox makes my work life 10x easier"

5/5

What do you like best about Playvox WFM?

I love that I have the ability to review my own stats, check my schedule, swap days, pick up shifts, and request time. Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

I think my occupancy is not fully grasping what I do on a day-to-day basis like escalation tickets. But Overall I think everything else is great. Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

edit

Hi Erica,

Thank you for your review and sharing your appreciation of Playvox!

JA

Jenifa A.

Contact Center agent

Enterprise (> 1000 emp.)

11/7/2024

"Functional"

4.5/5

What do you like best about Playvox WFM?

How semaless the process is to see your schedule for the week, month and day. Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

At times scheduling time off can be a bit of a hassle. Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

edit

Hi Jenifa,

Thank you for your review and sharing your appreciation of Playvox!

BT

Brianna T.

Customer Support II

Small-Business (50 or fewer emp.)

9/24/2024

"Scheduling and Adherence"

5/5

What do you like best about Playvox WFM?

I like how the adherece feature will help keep you on track with your schedule throughout your shift. Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

honestly I don't havee or see any down sides. I've used Plyvix with a previous employer and am very familiar with the program. I love using it! Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

edit

Hi Brianna,

Thank you for your review and sharing your appreciation of Playvox!

UH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

11/25/2024

"Playvox"

5/5

What do you like best about Playvox WFM?

up to date and fast and never have trouble getting in Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

nothing it always works good no issues.. Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

edit

Thank you for your review and sharing your appreciation of Playvox!

TF

Tomas luis F.

Mid-Market (51-1000 emp.)

5/21/2024

"Playvox: Immediate feedback"

5/5

What do you like best about Playvox WFM?

Playvox is a simple interface that allows you to keep track of your progress, evaluations and interactions with the team, allowing you to accomplish your tasks with only one click in most situations. Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

In a personal matter, I think the rankings and Karma score should have more attributes, allowing you to earn more badges in less time. Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

edit

Hi Tomas,

Thank you for your review and sharing your appreciation of Playvox!

NB

Noura B.

SA- Complaint Handler

Enterprise (> 1000 emp.)

8/22/2024

"Good experience overall"

5/5

What do you like best about Playvox WFM?

Playvox WFM It's pretty detailed overall Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

We could have the PV interface to make it more dynamic and allow the Dark mode. Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

edit

Hi Noura,

Thank you for your review and sharing your appreciation of Playvox!

AC

Alicia C.

Sr Insurance Sales Producer/Advisor

Enterprise (> 1000 emp.)

7/10/2024

"Simplicity"

5/5

What do you like best about Playvox WFM?

It's easy to use. Love the realtime updates. One of the easier systems I have used Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

Nothing. I can navigate without any issues. Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

edit

Hi Alicia,

Thank you for your review and sharing your appreciation of Playvox!

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

17 months

View More Pricing Information

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Playvox WFM Features

Platform

Integration APIs

User, Role, and Access Management

Performance

Workforce Management Platform Features

Shift Scheduling

Platform Basics

Reporting

Dashboard

Performance

Platform Content

Automation

File Sharing

Content Library

View More Features

Categories on G2

Workforce Management Employee Scheduling Contact Center Workforce

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Playvox WFM Reviews & Product Details - Page 5

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Value at a Glance

Time to Implement

Return on Investment

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Playvox WFM Integrations

Playvox WFM Media

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Playvox WFM Reviews (127)

Playvox WFM Reviews (127)

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