RingCentral Contact Center Reviews & Product Details

RingCentral Contact Center Product Details

RingCentral Contact Center offers an omnichannel customer engagement solution with voice and 30+ digital channels, advanced AI options for self-service such as bots, proactive outreach tools, and Intelligent Virtual Agents that understand customer intent. It offers over 300 prebuilt integrations and a fully integrated, AI-powered workforce engagement management and analytics solution. RingCentral Contact Center is tightly integrated with the RingCentral MVP solution (RC Cloud PBX offering) offering customers the benefits of enterprise-grade voice infrastructure and integrated unified communications that enable seamless cross-functional collaboration.

Product Website

Seller

RingCentral

Discussions

RingCentral Contact Center Community

Languages Supported

English

Product Description

RingCentral Contact Center is an omnichannel solution designed to let customers choose their preferred method of communicating with a company, including voice, chat, social media, SMS, email, and others.

Overview by

Rose Ann Cruz (Digital Strategist with a focus on Content Marketing, Promotions, and Project Management)

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

RingCentral Contact Center Integrations

(4)

Verified by RingCentral Contact Center

Official Downloads

(1)

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G2 reviews are authentic and verified.

Here's how.

RM

Robert M.

Freelancer

Small-Business (50 or fewer emp.)

8/18/2025

"Very reliable service"

4.5/5

What do you like best about RingCentral Contact Center?

I have been using Ring central every day for years across several contracts and they have always been reliable and clear. Anytime I have had an issue their customer service was able to fix it quickly. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

There are times when it can slow down my system but those are rare. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center

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Hi Robert, thank you for sharing your experience! We are pleased to know RingCentral Contact Center is a reliable solution for you across multiple contracts and that our Support Team has been able to help quickly when needed. We also appreciate your feedback on occasional slowdowns, as it helps us continue improving. If you are interested in sharing more about your experience, please reference this review and email the Review Team directly at review@ringcentral.com.

We are grateful for your trust and look forward to supporting your remote teamwork for years to come!

LC

Luis Enrique C.

9/10/2025

"Easy Access, But Call Quality Can Improve"

4.5/5

What do you like best about RingCentral Contact Center?

I love RingCentral for its easy setup and access, which significantly helps our sales department. It permits seamless text communication and phone calls, increasing accessibility for us and our agents. Its agility saves us time, making it efficient and better than our previous solution. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

I find the quality of the calls to be inconsistent. Sometimes the call quality is low or medium, which seems to depend on the internet connection and service provider. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center

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Hey Luis, thank you for your feedback! We are glad to hear that RingCentral Contact Center helps your sales team communicate efficiently and save time compared to your previous solution. We also appreciate your note on call quality and want to assure you that we are continuously working to optimize performance. If you are interested in sharing more about your experience, please reference this review and email the Review Team directly at review@ringcentral.com with more information so we can continue the conversation together.

We appreciate you for being a loyal RingCentral customer, Luis!

See how RingCentral Contact Center improved

RS

Rehan S.

Talent Acquisition Specialist

Enterprise (> 1000 emp.)

9/27/2025

"User friendly, Simple UI, Faster than others"

5/5

What do you like best about RingCentral Contact Center?

You can integrate it with ATS also if you didn't get a chance to open the app or web you will get a notification in your inbox. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

The outage. I have recently face an issue with text messaging. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center

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Thank you for sharing your experience with RingCentral Contact Center, Rehan! We are glad to hear you find the platform user-friendly, cost-effective, and efficient, and that the integrations and notifications have been helpful for your workflow. We appreciate you mentioning the recent text messaging issue — our teams continuously work to enhance reliability and minimize service disruptions. If you are interested in continuing the conversation or sharing more about your experience, please reference this review and email the Review Team directly at review@ringcentral.com with more information.

Your feedback helps us improve, and we are grateful you took the time to share it!

AH

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

5/2/2025

"RingCentral Review"

5/5

What do you like best about RingCentral Contact Center?

RingCentral is an outstanding cloud-based communication platform that combines reliability, flexibility, and ease of use. The setup process is quick and straightforward, and the system works flawlessly across all my devices—desktop phone, computer, and smartphone. This seamless integration is especially important in my current role, where I split my time evenly between the office and working remotely.

One of RingCentral’s greatest strengths is its ability to deliver a consistent user experience regardless of location or device. The HD video and audio conferencing features are crystal clear, and our team relies on them daily without ever encountering issues or dropped connections. Both the mobile and desktop apps are intuitively designed, making it easy for anyone on our team to navigate and use the platform effectively.

What really stands out, though, is RingCentral's customer service. Every time I’ve reached out with a question or needed assistance, their support team has been responsive, knowledgeable, and genuinely helpful. They take the time to ensure issues are resolved thoroughly, and their professionalism gives me confidence that we’re in good hands.

Overall, RingCentral has been a reliable and feature-rich communication solution that supports the needs of both our in-office and remote teams. I highly recommend it to any business looking for a modern, scalable phone and communications system—with the added peace of mind of top-tier customer support. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

I have not come acorss with dislikes or cons about the Contact Center Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center

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The Review Team appreciates you for taking the time to share your thoughtful and detailed review! We are thrilled that RingCentral Contact Center has become a reliable and seamless solution for your in-office and remote work needs. It is especially rewarding to know that our platform’s consistency, ease of use, and customer support have contributed to your team’s success. We truly appreciate your recommendation and are proud to support your communication goals. If you are interested in continuing the conversation, please email us directly at review@ringcentral.com; we would love to learn more about your experience.

Thank you for being a valued part of the RingCentral Community!

RE

Riccardo E.

Business Development Manager

Staffing and Recruiting

Small-Business (50 or fewer emp.)

9/18/2025

"Still requires loads of improvement"

3/5

What do you like best about RingCentral Contact Center?

Makes it easier to integrate with other systems such as HubSpot. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

Constantly crashes and has a delay when dialing. Also sometimes does double dialing. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center

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Thank you for sharing your experience and for recognizing the ease of integration with other systems like HubSpot, Riccardo! We are sorry to hear about the issues you have encountered with performance and reliability. That is not the experience we aim to deliver, and the Review Team would like to take a closer look so we can help resolve these concerns however we can. Please reference this review and email us at review@ringcentral.com with your account details to continue the conversation. Your feedback is valuable as we continue improving the Contact Center experience.

We appreciate you for being a loyal RingCentral customer!

DB

Daniela B.

Prospecting Account Executive

Small-Business (50 or fewer emp.)

8/5/2025

"It's been really great. It has all these features that really help me with my work."

5/5

What do you like best about RingCentral Contact Center?

I think the tab of recordings of the calls. You can have them right away and even download them to listen to them. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

Sometimes it gets a little bit slow but its no very common. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center

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Thank you for sharing your review, Daniela! We are glad that RingCentral Contact Center’s features, especially call recordings and audio quality, make your work easier and more organized. We also appreciate your note on occasional slowness; feedback like this helps us continue to enhance performance and reliability. If you are interested in continuing the conversaton or sharing more about your experinece, please reference this review and email the Review Team directly at review@ringcentral.com.

We are grateful for your partnership and look forward to supporting you and your success!

HT

Huma T.

President

Mid-Market (51-1000 emp.)

6/10/2025

"Worst customer service"

0/5

What do you like best about RingCentral Contact Center?

I hate Ring Central's customer Service so much that i cannot see anything positive at the moment Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

Customer Service. I have opened 3 cases about the same issue in past 8-9 days. I get canned responses and nobody knows what they are talking about. Outsourced customer services who dont know what they are talking about Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center

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Hello again, Huma, the Review Team has received both of your G2 reviews. As we mentioned, this is not the experience we aim to provide, and we understand how important it is to feel supported. We hope to have the opportunity to help turn this around! Please reference this review and email us directly at review@ringcentral.com with more information so we can review your cases in more detail and work together toward a resolution.

We hope to hear more from you soon so we can help improve your experience in any way we can, Huma!

DF

Dayanna F.

Agente del servicio de atención al cliente

Mid-Market (51-1000 emp.)

5/28/2025

"AMAZING APP"

5/5

What do you like best about RingCentral Contact Center?

The Calls are pretty good with that app and also incluide a msg text with the coworker, and clients. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

There is nothing I dislike but there can always be a better improvement Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center

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Thank you for the great feedback, Dayanna! We are proud that you enjoy the call quality and messaging features, and that our product helps you stay connected with coworkers and clients. If you want to share more about your experience and continue the conversation, please email us at review@ringcentral.com. We would love the opportunity to learn more from you.

We are grateful you chose RingCentral, Dayanna, and look forward to continuing to support your communication needs!

GM

Gladys M.

Country Manager

Small-Business (50 or fewer emp.)

5/13/2025

"They got you!"

4/5

What do you like best about RingCentral Contact Center?

Account specialists are well educated with the product they are handling. So for setting up new accounts, removing or deleting unused extensions and updating profiles are much easier with their help Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

None so far, since they don't upsell if they feel that you are not jnterested. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral Contact Center

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Thank you for sharing your experience, Gladys! We are proud that our account specialists have made managing your RingCentral Contact Center setup smooth and straightforward, from adding extensions to keeping your queues efficient. It is excellent to hear you benefit from knowledgeable support without pressure to upsell.

The Review Team would truly value the opportunity to learn more about your experience. If you are open to it, please email us directly at review@ringcentral.com. Your insights help us continue to improve and empower you and your business. We appreciate you for being a loyal RingCentral customer, Gladys!

UL

Verified User in Logistics and Supply Chain

Mid-Market (51-1000 emp.)

2/25/2025

"Best phone software for all size companies"

5/5

What do you like best about RingCentral Contact Center?

The ringcentral app allows you to make and receive calls on your personal device without having to give out your personal number. When you make a call through the app your business number will show up. This is great for high call volume positions when you may need to make or take calls even when out of the office. Review collected by and hosted on G2.com.

What do you dislike about RingCentral Contact Center?

Text messages delete automatically after so many days. This can make it hard if someone reached back out to you since the messages are no longer there to know where in the conversation to pick back up. Review collected by and hosted on G2.com.