I appreciate SurveySparrow's affordability, which offers a lower quotation compared to previous tools. I love the simplicity and straightforward nature of the service, which makes it easy to get clear insights directly from customers without needing to call each one. The premium multilingual features are highly useful, adding great value for our diverse needs. Review collected by and hosted on G2.com.

I experienced challenges during the initial setup of SurveySparrow. It was difficult to provide the expected answers to questions because the user interface was tricky and not intuitive. Instead of being able to use existing templates, we had to build everything from scratch. Additionally, the reporting and analytics layer could be improved to provide real-time data visualizations like pie charts and bar graphs with filters, which would make it easier to solve issues. Review collected by and hosted on G2.com.

The tool is very simple for us to collect feedback from our clients about our EOR services. The surveys look nice, more like chat so the clients actually reply. We also like that we can change the design to match our brand. The background and everything looks good and interactive and its really easy to use and create surveys. Review collected by and hosted on G2.com.

The response could be little faster sometimes but overall it's a great platform Review collected by and hosted on G2.com.

I like the user friendly interface that SurveySparrow provides, which can be used by experienced as well as the new users easily.

SurveySparrow also provides a offline mode, which makes it stand apart from other survey applications.

We can easily create surveys, add branding, background to my surveys easily and also share the survey link via sms, mail, QR code also. Review collected by and hosted on G2.com.

There is one disadvantage I faced from SurveySparrow, which is it's limited generation of feedback results. Review collected by and hosted on G2.com.

SurveySparrow’s conversational interface makes surveys feel like natural chats, boosting engagement and response rates. Its sleek design, automation features, and easy integrations help businesses collect feedback smoothly while offering a modern, user-friendly experience across devices. Review collected by and hosted on G2.com.

SurveySparrow can get pricey for small teams, especially on higher plans with advanced features. Some users also report limited customization in lower tiers and occasional lags in real-time analytics or reporting. Integration depth could be improved for niche tools. Review collected by and hosted on G2.com.

- Easy to navigate around the website.

- Quick and easy to create new surveys.

- Customer support is proactive.

- Grievance redressal is quick.

- Integration with Salesforce is effective.

- It's a one stop solution to understand all our customers better. Review collected by and hosted on G2.com.

- Basic plan has limited features - not enough to use at an enterprise level.

- Dashboard feature is not effective to derive insights.

- Not enough languages to support global clientele. Review collected by and hosted on G2.com.

It’s easy to set up surveys and share them with my team or customers. The chat-like format makes it more engaging, and I get responses faster. Review collected by and hosted on G2.com.

Some of the advanced customization options can be tricky, and I wish integration with a few other tools was smoother. Review collected by and hosted on G2.com.

It produces attractive surveys that are a good experience for the participant. The interface is fairly straightforward and attractive on the backend too. There are good reporting features and export formats (e.g. to SPSS, CSV, and Google Sheets). I really like the audio questions, which automatically transcribe the participants answer as they speak. I can see that being very useful in my work. The branching and display logic is good, allowing control for blocks of questions as well as individual questions and answer options within a question. It allows piping. There are options for scheduling emails and reminders. It's easy to create different links that you can use to track the different channels through which you are sharing your survey. After using it for a year in our company of 16 people, we have decided that the features are good enough that we can switch away from Qualtrics, which has become cost prohibitive. I also like that there are options to push the data automatically to Google Sheets. Customer support is also good, with quick answers to questions via the chat. Review collected by and hosted on G2.com.

You can only do simple modifications to the style of individual questions (e.g. bold or italics). If you want to change font size, you have to use custom CSS at the survey level, and you can't do it at the individual question level. The ability to code data within the platform is limited, as you can only add one tag field to the data. The automated reports are a bit of a pain to customize. Overall, however, it is a great value. Review collected by and hosted on G2.com.

I enjoy the functionalities that are available, and the willingness of the team to implement suggestions and new features based on business needs. Review collected by and hosted on G2.com.

I dislike the lack of overall integration with other applications. Review collected by and hosted on G2.com.

I like the ability to create recurring surveys and track responses over time is a big win for continuous improvement. Review collected by and hosted on G2.com.

the mobile interface could use some improvements for smoother navigation Review collected by and hosted on G2.com.

The SurveySparrow team has incredible customer service. From initial contact, to sale, to implementation, their team was helpful, informative, and extremely thorough. In addition to this, their tools and solutions are actually really great. The surveys are intuitive and easy to build, and the reporting options are more robust than you would think. On top of all this - you simply can't beat their price. Satisfied all around. Review collected by and hosted on G2.com.

We have not encountered something we don't like about SurveySparrow yet. So far, it's been fantastic. Review collected by and hosted on G2.com.