Syncro Reviews & Product Details

I really appreciate Syncro's different features that help me manage my clients efficiently. The ability to set device policies and settings, alerts that notify me about important actions, and tools for managing multiple clients make my job much smoother. I particularly love the scripting part as it helps manage things easily, and the remote support capability is incredibly useful. Additionally, the ticketing system and its features, like adding items and remoting into device alerts, are very useful. I also enjoy using it with Splashtop for remote management, and the customer relation management aspects including asset management and alert, policies are very beneficial. Review collected by and hosted on G2.com.

I find it quite challenging to configure different user permissions effectively. My boss has been trying to figure out my user account permissions for a long time, and yet I still cannot access certain aspects of the platform properly. This makes it quite annoying since some essential features remain out of reach, affecting my workflow. Furthermore, the backgrounding tools that I initially found useful have become increasingly unreliable over time. They don't consistently work, which is frustrating. Although I reached out to customer support to resolve these reliability issues, I did not have much success, which adds to the frustration. Review collected by and hosted on G2.com.

I appreciate Syncro's capacity to track and report tickets efficiently, which helps prioritize tasks daily, weekly, and monthly. The updates have significantly improved the usability, making it easier to navigate and almost second nature. I love the powerful scripting capabilities that automate upgrades and tasks without disrupting work, such as scheduling Windows 11 updates. Syncro seamlessly integrates with platforms like Sentinel, aiding in quick malware resolution. The tools are stellar, enhancing client interaction and streamlining processes, which makes Syncro highly recommendable. Review collected by and hosted on G2.com.

I find the initial setup process cumbersome, particularly with locating links and accessing specific items. Although updates and webinars have improved usability, initially knowing what links are for what and how to access certain features, like scheduling deployments and scripts, was challenging. Additionally, the placement of buttons and the user interface can be confusing. It's not always clear where specific items are located, and it doesn't always adhere to the 'three-click rule,' meaning navigation sometimes takes longer than it should. Review collected by and hosted on G2.com.

I appreciate Syncro's intuitive interface which makes setup quick and straightforward. The automation features significantly save time, and the active, helpful support community is invaluable for resolving unfamiliar issues. Additionally, the ability to manage remotely with minimal bandwidth is a huge asset, and I find the budget-oriented, affordable monthly payments ideal as our company grows. Review collected by and hosted on G2.com.

One challenge I face occasionally with Syncro is the issue of 'splashtop' sometimes freezing or not responding on Microsoft devices. This can be a disruption to the workflow, but reaching out to the community has provided me with resources to address this problem. Additionally, I would like to see more guides or training available, especially related to Apple management or Apple Business Manager IDs, to better integrate with Syncro's remote management. Review collected by and hosted on G2.com.

Syncro has helped streamline our daily operations by consolidating workflows into a single platform, enhancing efficiency in ticket creation and client updates. The built-in RMM tools enable proactive monitoring, improving customer satisfaction. Automation features like recurring invoicing and asset tracking reduce administrative overhead. The integration with tools like QuickBooks Online and Microsoft Teams complements our workflow, while a robust support team and continual product improvements ensure the platform meets evolving MSP needs. Syncro offers a strong balance of functionality, affordability, and ease of use, which simplifies operations, saves time, and enhances client service. Review collected by and hosted on G2.com.

I wish Syncro offered more customizable dashboards and deeper insights, especially concerning profitability, ticket trends, and technician performance, to enhance decision-making. Additionally, the mobile app could be improved with more real-time capabilities like editing tickets or managing alerts on the go, which would be beneficial for teams working remotely or in the field. Review collected by and hosted on G2.com.

I find Syncro incredibly cost-effective, combining affordability with high quality. I value its user-friendly interface, making everyday tasks straightforward, and the intuitive workflow that prevents us from over-complicating processes. I appreciate the streamlined management of tickets and devices, which keeps everything accessible in one place. The dashboard is especially helpful for managing communications and associated devices effortlessly. Review collected by and hosted on G2.com.

I find the API and automation features in Syncro lacking. There are certain tasks I wanted to automate that the software couldn't support natively, requiring me to create complex workarounds. For example, I needed to write my own API to manage ticket resolutions automatically at the end of the day. Additionally, the dashboard customization is limited. I had to develop my own solutions to manage our department effectively because Syncro doesn't provide the necessary flexibility. The inability to send out webhooks based on ticket creation is another limitation, forcing me to fetch data frequently and inefficiently from Syncro. Better API integrations and improved automation capabilities are crucial for further ease in integrations and less strain on infrastructure. Review collected by and hosted on G2.com.

Syncro still remains good to me. It's easy to use and does what we need. The ticketing process is faster, reports look clean and automations are more solid now. The mobile app got better too. Overall, it's doing a great job and keeps getting better. Review collected by and hosted on G2.com.

It would be great to see a more modern UI to match the current market trends. Adding multiple user roles with more granular permission control would help manage teams better. A dark mode option will be a great addition too so that it doesn't strain my sight when used under low lighting. Third party integrations has room for improvement. Review collected by and hosted on G2.com.

I value Syncro's ticketing system for facilitating seamless customer support and communication. I also appreciate the robust backgrounding tools and remote access capabilities, which I use daily with minimal issues. The product offers great cost versus value, and the tech support team is open and willing to address any issues we encounter. Review collected by and hosted on G2.com.

I found setting up Syncro to be quite challenging initially. Even though I was able to resolve most of the issues by working with tech support, the initial setup process was not straightforward. Additionally, I wish Syncro had more integrations with other vendor software. Many of the software applications and solutions we consider for our customers have integrations with more well-known systems like ConnectWise, and it would be beneficial if Syncro were on that level. I believe this is something that could improve over time. Review collected by and hosted on G2.com.

I find Syncro to be incredibly easy to integrate and use, providing a smooth and simple setup experience. The software is particularly valuable because of its easy customization for clients with different needs and demands. I appreciate its valuable integration capabilities, especially with Microsoft, backup systems, and QuickBooks Online, making it a comprehensive tool for various tasks. The asset management and cataloging users with password information through integration with Hooto are also standout features. Its ability to integrate other deliverables like billing with Stripe adds great value. Moreover, Syncro's price point is impressive, offering excellent customization while easily integrating with many different applications. Review collected by and hosted on G2.com.

I sometimes find the response time on support to be lacking. There are instances where I don't get responses on time, and it would be nice for the support to be better. Review collected by and hosted on G2.com.

I love Syncro’s clean and easy-to-use dashboard, making navigation simple and intuitive. The integrations are incredibly useful, particularly the remote connection capabilities with FlashTop, which allow me to work efficiently across all our company computers. Syncro significantly enhances client communication by allowing direct messaging and email interactions. I value the ability to receive alerts and notifications, ensuring I stay updated on all our managed devices, ultimately improving my MSP operations. Review collected by and hosted on G2.com.

I find the interface colors lacking customization options. If I could edit the interface on my own and set up the colors on the notifications and everything, especially for the clients, it would be great. Review collected by and hosted on G2.com.

I appreciate Syncro's cost-effectiveness, ease of use, and functionality, which make it a great value for managing IT tickets and invoicing. The integration with Xero is a bonus. The automated ticketing system enhances efficiency, and the linked invoices streamline our customer interactions. Additionally, the development team is responsive to feedback, often implementing requested features promptly, which is reassuring. Review collected by and hosted on G2.com.

I would definitely add some tiers for different members of the team. So admin, IT support member, and sales aspect, rather than just having a one-size-fits-all pricing structure. I think it would be good to have different platforms for different roles within the business. Review collected by and hosted on G2.com.