ServiceNow IT Asset Management Reviews & Product Details

I like how it make easy to keep track of hardware n software stuff in one place. The dashboard is pretty simple, and I can quickly see which assets are used or need replace. It also save me lot of time because many updates and reports happen auto, no need do manual work much. Review collected by and hosted on G2.com.

sometimes it feels litlle slow when loading big data reports, and few screensake extra click to get what i want. setup was a bit confusing at start, need sometime to learn. also wich UI can be little more modern look. Review collected by and hosted on G2.com.

I really enjoyed being able to collaborate with people in the same space and discuss how they are solving the same issues that we are dealing with. Review collected by and hosted on G2.com.

There was too much specific sessions about HAM/SAM Pro. There are lots of customers that are just starting out or do not have budget to purchase these additional products so while it's cool to see the shiny things it's useless to apply to real problems at the company. There was also nothing about the CMDB. Review collected by and hosted on G2.com.

it allows rea-time visibility into hardware and software inventories Review collected by and hosted on G2.com.

licensing cost is high and user interface can feel overwhelming at times Review collected by and hosted on G2.com.

The ability to track software allocations based on our governance, i.e. who/what we approved to use the software, and then so easily audit that with supporting data about what is in use has made this more than just a SAM tool but also a security tool. The rebuild SaaS license connectors to monitor cloud usage has made other tools obsolete and we can focus more within ServiceNow! Review collected by and hosted on G2.com.

SAMP has a complex architecture. Customer Support has no idea how to help support it. The documentation portal is to complex to navigate and find the specific answers. Review collected by and hosted on G2.com.

When you get to a certain size, it's ServiceNow or suffer. ITAM is a great product that can bring tremendous value...to those that understand ITAM, it's idiosyncrasies, challenges and benefits Review collected by and hosted on G2.com.

ServiceNow has the same problem of any ITAM solution and can't solve the basic data management, data governance problems that plague all other products. The people/process/ownership issue. Also, can you PLEASE....PLEASE release a DMTF Common information Model style schema that defines what every field/attribute is supposed to be used for?? That's what the industry has been dying for and Now have not risen to the occasion with this basic request. :-)

I'll even make it easy for you here's the HTML version of the schema to give you an idea:

https://schemas.dmtf.org/wbem/cim-html/2.55.0/

Just...PLEASE...do that. Or just copy it like BMC did. The OEMs created it. Why reinvent the wheel? Review collected by and hosted on G2.com.

Since we started implementing Software Asset Management in our organization, we have been able to better manage our software licenses and contracts and realize the amount of duplication and waste we can eliminate by looking at where the software is being used. With all the new efforts to root out waste in the government, this product allows us to better communicate how we are contributing to these efforts. Thanks to the new features that have been added to this product, we have significantly reduced the amount of time it takes to enter data by leveraging multiple integrations with our other systems while, at the same time, reducing the possibility of errors from manually updating data. Review collected by and hosted on G2.com.

To achieve the most benefit out of this product, there is a large learning curve for users to enter and manage data, which took a lot of time to overcome. Review collected by and hosted on G2.com.

The service now content library simplifies asset, normalization to ensure common titles and software models Review collected by and hosted on G2.com.

With their effort to stay current with technology and ideas, the constant change of the user interface is frustrating at times. They are trying to make this better by developing workspaces. Review collected by and hosted on G2.com.

The ease of managing stock of our consumables has been the biggest saver of our day to day. It has enabled us to easily track what stock we have of what item and order more when we are low. Discovery has also been incredibly helpful in eliminating human effort and error in tracking where our assets are and who has them. Review collected by and hosted on G2.com.

One thing that is a little cumbersome is that there is not an easy way to mark laptops as in stock when they have been returned. We are early in our asset management journey and Im hopeful that AI Agents will help with this as well. Review collected by and hosted on G2.com.

It does normalize quite a bit of what is discovered, and does the calculations based on entered entitlements. Also it’s easy to integrate SAM to the rest of processes handled in ServiceNow. Also dashboards and reporting part is, in my opinion, better than the competition. Review collected by and hosted on G2.com.

It is a bit tricky to set exclusions, define bundles, find and normalise software which did not get picked up by the ServiceNow content library. Review collected by and hosted on G2.com.

ITAM allows us to really get into the weeds of our IT Estate and make informed decisions based off real time data we have. This enables us to be proactive in the way we approach hardware refreshes and not wait for issues to occur. Review collected by and hosted on G2.com.

Expensive! We held off getting ITAM for a long time due to the cost. Review collected by and hosted on G2.com.