Silktide Reviews & Product Details

I really appreciate our Customer Success Manager, Susan Torres. She is always so kind and quick to respond to inquiries. She is very knowledgeable about the product and ready to help us achieve our goals. I also really appreciate the variety of options for help, like the explanations of flags and the additional AI tool. The CMS option is also super helpful. We have a lot of pages on our site, and trying to find which one we need to fix is a nightmare. I'm glad Silktide can take us directly to the modern campus site editing page. Review collected by and hosted on G2.com.

I wish the pages were scanned more regularly, but I understand that doing so takes a lot of processing power and time. It would be even better if the scans didn't take as long as they do. Review collected by and hosted on G2.com.

Firstly, the platform is really easy to use, breaking the core areas down to content, accessibility, marketing, and user experience. Each area shows a percentage score, which provides a clear visual on what areas are doing well and what areas require more attention. Within each are clear actionable insights to guide users on how to improve their sites.

The accessibility checks are outstanding! The team keep on top of compliance and regulatory requirements are filter these through to the platform, in an easy-to-understand way.

In my role, Silktide has allowed me to improve the user experience of the webpages I manage, from spotting all of the little errors that wouldn't have been noticed quickly, to helping me improve the performance of content and pages, to supporting me in implementing changes to make sure that all users can properly access the content that is being conveyed to them online.

The platform works best when an individual or team have the time to regularly use it and chip away at the recommendations provided, especially as content and pages are constantly added, amended, and refined. Silktide integrates with our site really well and regularly scans our pages to keep on top of what's working and what needs amending.

The customer support offered by Silktide, from our dedicated Customer Success Manager, Andy Palmer, through to the detailed help pages, is great. The platform as a whole is built around educating users whilst they're on the platform, so there's no need to go off and research accessibility standards or what 'x' terminology means. Review collected by and hosted on G2.com.

There's not a lot to dislike about the platform. It pretty much does what it says on the tin, and more. Review collected by and hosted on G2.com.

Silktide has proven to be an incredibly valuable tool for our university. It offers an intuitive and comprehensive platform for monitoring and improving our website’s accessibility, content quality, SEO, and overall digital compliance.

One of the most beneficial aspects of Silktide is its accessibility auditing. It provides clear, actionable insights into how we can ensure our web content meets WCAG standards—something that's critical in a university setting where inclusivity is a top priority. The visual interface and real-time feedback make it easy even for non-technical users to identify and correct issues.

The reporting tools are also outstanding. They allow our teams to track progress over time, highlight areas of improvement, and communicate results to stakeholders effectively.

Another standout feature is the content quality analysis. Silktide helps us maintain a consistent and professional web presence by identifying outdated pages, broken links, spelling errors, and more.

We’d also like to recognize the excellent customer support we’ve received—especially from Ayu Shek, who has been incredibly helpful and friendly throughout our experience. Their prompt responses and clear guidance have made using Silktide even more seamless.

Overall, Silktide has streamlined many of our digital governance processes and helped us create a more accessible and user-friendly online experience for students, staff, and visitors.

Highly recommended for any educational institution looking to improve their digital presence. Review collected by and hosted on G2.com.

Although great value for large institutions, Silktide’s pricing might be a consideration for smaller teams or departments with limited budgets. Review collected by and hosted on G2.com.

Very easy to use - I use it almost everyday to check through our site. I especially like the simple explanations of WCAG and WCAG solutions have been invaluable. Customer Service is great, thank you Andy Palmer for all your advise and offers of training. Review collected by and hosted on G2.com.

I honestly cannot think of anything I dislike about Silktide. Review collected by and hosted on G2.com.

I love the Accessibility evaluator in Silktide. It is thorough, grades on multiple WCAG levels, and offers suggestions and solutions on how to fix the issues. I also love the various ways you can check your issues, either collectively by rule, or collectively by page. The HTML viewer shows you EXACTLY what and where the offending code is. Review collected by and hosted on G2.com.

Sometimes, refreshing of edited pages via a new scan take a little too long. Sometimes the changes in pages aren't reflected in rescoring when looking at the page and the code behid that Silktide has captured. Review collected by and hosted on G2.com.

One of the standout features is Silktide's accessibility evaluation — Silktide doesn’t just flag issues; it shows you exactly where on a page things break, with visual cues and clear guidance. The reporting and prioritisation tools help us channel effort where it’s most impactful, which is crucial when managing large website estates.  Review collected by and hosted on G2.com.

If there is one minor critique, it’s that some of the scanning and rescoring processes (for pages recently edited) can take a little longer than you might hope. But that’s understandable, given the depth and thoroughness of what Silktide is doing behind the scenes.  Review collected by and hosted on G2.com.

Ability to view accessibility issues across multiple parameters and have both the issues and their recommended fixes explained in plain English. Review collected by and hosted on G2.com.

Not much really. It could be improved by introducing an easy way to email users. Review collected by and hosted on G2.com.

We have been using SilkTide for around 4 months now and it has proved immensely worthwhile for our organisation in improving not only our websites accessibility but also content check such as spelling, grammor, links etc. The document scanning feature is also extremely useful and the cookie-less analytics we find much easier to use than Google. Overall, the SilkTide platform has become an essential part of my job to ensure our website is healthy.

It is easy to implement, has great customer support (very speedy responses) and I use it almost daily. Review collected by and hosted on G2.com.

The is little to really dislike about SilkTide, some of the checks do need manual input but that is to be expected as you cannot expect the AI to resolve it all for you. Review collected by and hosted on G2.com.

We use Silktide every week to improve both the accessibility and SEO of our website. It has been much more accurate than tools we've used in the past.

It was seamless to implement and integrate with our existing site, and easy for our team to pick up. We use it weekly to improve our website. Review collected by and hosted on G2.com.

There aren't many downsides. The only issue I have encountered in the past is that when fixing an issue, it doesn't automatically show as resolved in Silktide. It takes time for it to scan again and see that it has been resolved. Review collected by and hosted on G2.com.

The tool is very institutive, very easy to navigate and use. Apart from great tools for Web accessibility and content quality, I like the "inventory" feature that help me to find some hyperlinks and keywords on the website. Review collected by and hosted on G2.com.

Somehow, I do not like the video training here, but nothing wrong here, just my personal taste. Probably I am good at learning by doing myself already! The tool is so easy to just pick up by myself without going through any big training. Review collected by and hosted on G2.com.