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Squarespace

By Squarespace

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Squarespace Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the ease of use of Squarespace, finding it intuitive and accessible for various web projects. (18 mentions)
Users love the premium templates provided by Squarespace, enhancing the design of their websites effortlessly. (7 mentions)
Users love the customization options in Squarespace, enabling easy aesthetic changes and extensive design possibilities. (6 mentions)
Users love Squarespace's intuitive design, making it easy to build and manage websites without technical skills. (5 mentions)
Users find the editing process easy, allowing for seamless integration and customization of their Squarespace websites. (5 mentions)
Users love the no coding requirement of Squarespace, making website creation accessible and efficient for everyone. (4 mentions)
Users express frustration with the poor customer support from Squarespace, experiencing delays and lack of responsiveness. (6 mentions)
Users note the limited customization options in Squarespace, impacting layout choices and design flexibility. (5 mentions)
Users struggle with integration issues, finding it difficult to connect external services and manage media effectively. (4 mentions)
Users find the difficult design process challenging, often requiring professional help for advanced customizations. (3 mentions)
Users face significant domain issues with Squarespace, including errors that hinder access and poor customer support responses. (3 mentions)
Users find missing features in Squarespace, such as limitations on branding and essential integrations for startups. (3 mentions)

Top Pros or Advantages of Squarespace

1. Ease of Use
Users love the ease of use of Squarespace, finding it intuitive and accessible for various web projects.
See 18 mentions

See Related User Reviews

Lena R.
LR

Lena R.

Small-Business (50 or fewer emp.)

5.0/5

"This non-techie built an e-commerce website in 3 days"

What do you like about Squarespace?

Squarespace is easy to use for someone that is not technical at all. The templates are awesome. It's easy to figure out things you get stuck on with a

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Still great after using it for most of my web projects"

What do you like about Squarespace?

Super easy to use, and responsive. I've been using Squarespace for most of my web projects over the past 10 years, and they've innovated quite a bit o

2. Templates
Users love the premium templates provided by Squarespace, enhancing the design of their websites effortlessly.
See 7 mentions

See Related User Reviews

Lena R.
LR

Lena R.

Small-Business (50 or fewer emp.)

5.0/5

"This non-techie built an e-commerce website in 3 days"

What do you like about Squarespace?

Squarespace is easy to use for someone that is not technical at all. The templates are awesome. It's easy to figure out things you get stuck on with a

MK

Michael K.

Small-Business (50 or fewer emp.)

5.0/5

"Squarespace is a great option for nonprofits"

What do you like about Squarespace?

As a nonprofit, cost is important, and Squarespace is reasonably priced, even for higher level packages. It is easy to learn how to make edits, there

3. Customization
Users love the customization options in Squarespace, enabling easy aesthetic changes and extensive design possibilities.
See 6 mentions

See Related User Reviews

LO

Lewis O.

Small-Business (50 or fewer emp.)

4.0/5

"Squarespace is the perfect platform for beginners and seasoned pros"

What do you like about Squarespace?

I love how easy it is to change the aesthetic and add in our own custom code. CSS and HTML is simple to implement.

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Easy and difficult"

What do you like about Squarespace?

It's easy to use and onboard new users. The ability to customize restrictions for users is fantastic.

4. Intuitive
Users love Squarespace's intuitive design, making it easy to build and manage websites without technical skills.
See 5 mentions

See Related User Reviews

Lena R.
LR

Lena R.

Small-Business (50 or fewer emp.)

5.0/5

"This non-techie built an e-commerce website in 3 days"

What do you like about Squarespace?

Squarespace is easy to use for someone that is not technical at all. The templates are awesome. It's easy to figure out things you get stuck on with a

Kiragu M.
KM

Kiragu M.

Small-Business (50 or fewer emp.)

4.5/5

"Great for Beginners, but Limited for Advanced Users"

What do you like about Squarespace?

Squarespace has an intuitive design that instantly gladdens a new user. Their templates cover a wide scope and therefore is most applicable for anyone

5. Simple
Users find the editing process easy, allowing for seamless integration and customization of their Squarespace websites.
See 5 mentions

See Related User Reviews

LO

Lewis O.

Small-Business (50 or fewer emp.)

4.0/5

"Squarespace is the perfect platform for beginners and seasoned pros"

What do you like about Squarespace?

I love how easy it is to change the aesthetic and add in our own custom code. CSS and HTML is simple to implement.

Caleb K.
CK

Caleb K.

Small-Business (50 or fewer emp.)

4.0/5

"Ease of use"

What do you like about Squarespace?

ease to use, simple integration with other online tools

6. No Coding
Users love the no coding requirement of Squarespace, making website creation accessible and efficient for everyone.
See 4 mentions

See Related User Reviews

LO

Lewis O.

Small-Business (50 or fewer emp.)

4.0/5

"Squarespace is the perfect platform for beginners and seasoned pros"

What do you like about Squarespace?

I love how easy it is to change the aesthetic and add in our own custom code. CSS and HTML is simple to implement.

Megan S.
MS

Megan S.

Small-Business (50 or fewer emp.)

5.0/5

"they do the best job in making it usable for customers that don't know what there he harder things"

What do you like about Squarespace?

the ease of it foor people who arnt quilfied

Top Cons or Disadvantages of Squarespace

1. Poor Customer Support
Users express frustration with the poor customer support from Squarespace, experiencing delays and lack of responsiveness.
See 6 mentions

See Related User Reviews

Evrim A.
EA

Evrim A.

Small-Business (50 or fewer emp.)

0.0/5

"Non existing customer support"

What do you dislike about Squarespace?

Bad system Bad website building awful customer support

Megan S.
MS

Megan S.

Small-Business (50 or fewer emp.)

5.0/5

"they do the best job in making it usable for customers that don't know what there he harder things"

What do you dislike about Squarespace?

there lack of custmer service. they dont get to you as quick.!!!

2. Limited Customization
Users note the limited customization options in Squarespace, impacting layout choices and design flexibility.
See 5 mentions

See Related User Reviews

Meredith C.
MC

Meredith C.

Small-Business (50 or fewer emp.)

4.5/5

"Use it for all of my websites"

What do you dislike about Squarespace?

Sometimes special effects are limited and I've found it's not as searchable as other platforms.

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Still great after using it for most of my web projects"

What do you dislike about Squarespace?

Wish there was more layouts and button options to customize the look and feel.

3. Integration Issues
Users struggle with integration issues, finding it difficult to connect external services and manage media effectively.
See 4 mentions

See Related User Reviews

Caleb K.
CK

Caleb K.

Small-Business (50 or fewer emp.)

4.0/5

"Ease of use"

What do you dislike about Squarespace?

It has limitation with photos and video integration

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Easy and difficult"

What do you dislike about Squarespace?

Connecting other services to it is rather difficult. No recurring payment options caused us to look outside of Squarespace for a solution.

4. Difficult Design Process
Users find the difficult design process challenging, often requiring professional help for advanced customizations.
See 3 mentions

See Related User Reviews

Nathaniel E.
NE

Nathaniel E.

Small-Business (50 or fewer emp.)

4.5/5

"Website Looks Great"

What do you dislike about Squarespace?

- Aspects of it are hard for the common person to work on. Some things I've had to hire others for. - Some parts of editing the pages are difficult.

Kenny D.
KD

Kenny D.

Small-Business (50 or fewer emp.)

5.0/5

"Review For SquareSpace Platform"

What do you dislike about Squarespace?

Just the fact that it's limited to designs You can't add some effects

5. Domain Issues
Users face significant domain issues with Squarespace, including errors that hinder access and poor customer support responses.
See 3 mentions

See Related User Reviews

Dawid P.
DP

Dawid P.

Small-Business (50 or fewer emp.)

0.0/5

"The site is buggy and customer support not helpful."

What do you dislike about Squarespace?

It's buggy, and customer support is not helpful. In their terms of service, they also have no warranties or guarantees for their services. What in pra

Ryan R.
RR

Ryan R.

Small-Business (50 or fewer emp.)

0.5/5

"Technology is poor the customer service is non existent."

What do you dislike about Squarespace?

Really poor code I mean things rarely work especially when they aquire another company and merge the accounts. This happened to me first when they acq

6. Missing Features
Users find missing features in Squarespace, such as limitations on branding and essential integrations for startups.
See 3 mentions

See Related User Reviews

Lena R.
LR

Lena R.

Small-Business (50 or fewer emp.)

5.0/5

"This non-techie built an e-commerce website in 3 days"

What do you dislike about Squarespace?

What I don't like is that a) I can't use my company font on the website, which means my branding doesn't match the rest of my branded marketing materi

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"The Best Tool for Website Building"

What do you dislike about Squarespace?

Personally, I prefer the classic editor over the fluid engine. I find the fluid engine overlaps elements. I do also find that Squarespace does not

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Squarespace Reviews (1,097)

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Reviews

Squarespace Reviews (1,097)

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Monica D.
MD
AI linguistics Specialists
Small-Business (50 or fewer emp.)
"Great for Small Business, But Can It Scale?"
What do you like best about Squarespace?

Stunning Templates: Squarespace really shines here. The templates are modern, clean, and immediately make your products look professional. If your business is highly visual (like art, photography, or high-end retail), this is a huge win.

Ease of Use: It's an all-in-one platform, which is great for non-technical users. Setting up the basics—adding products, customizing pages—is very intuitive. You don't need to mess with separate hosting, security, or many third-party plugins.

Integrated Commerce Tools: The built-in inventory, tax, and shipping settings are straightforward and sufficient for a small-to-medium-sized operation. Review collected by and hosted on G2.com.

What do you dislike about Squarespace?

Limited Scalability & Integrations: If you plan to scale rapidly, manage thousands of products, or need deep integrations with niche third-party software (like specific accounting or warehouse management tools), you might eventually feel restricted. It's not as robust as a dedicated e-commerce giant like Shopify.

Less Flexibility: While the templates are gorgeous, the design freedom is more contained than platforms like WordPress. If you need highly complex or custom layouts outside the template structure, it can be a bit challenging.

Pricing: The higher-tier commerce plans can get pricey, and you need to be on a commerce-specific plan to avoid transaction fees (which is a must-have for any serious seller). Review collected by and hosted on G2.com.

Kenny D.
KD
SquareSpace Website Designer
Small-Business (50 or fewer emp.)
"Review For SquareSpace Platform"
What do you like best about Squarespace?

I love the easy drag and drop features and also the clean and high quality pictures.

Ease of Use, Ease of Integration and Ease of Implementation Review collected by and hosted on G2.com.

What do you dislike about Squarespace?

Just the fact that it's limited to designs

You can't add some effects Review collected by and hosted on G2.com.

AN
Website designer
Small-Business (50 or fewer emp.)
"The best platform for small businesses!"
What do you like best about Squarespace?

I've built my career designing websites on this platform, so you can say that I am in love with almost all the features! However, the best part about Squarespace is that it makes it easy even for non-coders or non-technical people to manage their websites while website designers like me can enhance the platform's native capabilities by adding custom code. The fluid editor is very responsive and intuitive and makes creating new pages a breeze! Review collected by and hosted on G2.com.

What do you dislike about Squarespace?

I'd love to see more animations and editing tools! Review collected by and hosted on G2.com.

Nicholas T.
NT
Owner
Small-Business (50 or fewer emp.)
"Easy to use and excellent Website Builder!"
What do you like best about Squarespace?

I have built several websites using Squarespace. I love how easy it was to learn, how easy it is to get help from the Squarespace community (Squarespace Circle) and maintaining websites from a agency standpoint. Integrations are also very easy! Custom coding available as well! Squarespace is becoming feature rich too with email marketing offerings too! Review collected by and hosted on G2.com.

What do you dislike about Squarespace?

I can't say I have found anything I dislike about Squarespace. If you are looking for a more technical web builder then maybe? Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Small-Business (50 or fewer emp.)
"The best website creator I have experienced"
What do you like best about Squarespace?

Squarespace makes things infinitely faster, better-looking, easier to update and get a fantastic-looking website set up quickly and easily. I use it every single day for clients, and it is so much better than any other builder I have used. It's flexible, has amazing mobile responsiveness, has fast performance, and is great for SEO and schema. It integrates seamlessly with any embedded code needed, directly integrates with GA4, Search Console and other platforms. If you're thinking about making a website, I would recommend Squarespace over anything else, especially WordPress, which is eternally frustrating to use. Review collected by and hosted on G2.com.

What do you dislike about Squarespace?

I dislike the Events settings on Squarespace, the date does not have a time zone function (one can be added fairly easily with some custom CSS) and there isn't a recurring event function which can be time consuming if you have a weekly or daily event, but at that point making a dedicated landing page is worth while and a reasonable fix. Review collected by and hosted on G2.com.

Cardi G.
CG
Salesperson
Retail
Small-Business (50 or fewer emp.)
"User Friendly"
What do you like best about Squarespace?

It is easy to customize my website, the many features help make my website unique. They offer email campaigns, which use and like a lot too. Review collected by and hosted on G2.com.

What do you dislike about Squarespace?

Pricing, I would like it if it was less in price to use and less for email campaigns. I use the email frequently so it is worth it, but could always be less. Review collected by and hosted on G2.com.

Mirjam H.
MH
Artist And Founder at MH STUDIO I SHOP
Motion Pictures and Film
Small-Business (50 or fewer emp.)
"Squarespace - Ultimate solution for your online business"
What do you like best about Squarespace?

I've been with Squarespace since 2013 and what I keep loving about it is the user interface which is clear, minimal, and simple to use even for nonweb developers. I've created numerous websites with them and keep staying because they are always on top of the market trends and technology developments. They offer designer-made templates to start building your website with integrated e-commerce, marketing and so much more. Squarespace customer support is one of the best I have ever talked with - always happy to help and quick to solve any issues that might come up. I use it daily and I love the additional integrations with other providers like Mailchimp or SEOspace to name just a few. I brought my domains from another provider and the steps to connect them with my websites were as easy as 1,2,3 but you can also get a domain straight from Squarespace. Implementation of my digital assets to my website is easy and smooth and I love referring to Squarespace resources page that includes in-depth articles and how-to videos. The support is just always there. Review collected by and hosted on G2.com.

What do you dislike about Squarespace?

There was just one thing that at first frustrated me and that was the process of switching from Squarespace 7.0 to 7.1. But I took it as a challenge and an opportunity to re-design my existing website so no harm feelings. And the abilities I have now with 7.1 are non-comparable. Review collected by and hosted on G2.com.

LO
Designer
Design
Small-Business (50 or fewer emp.)
"Squarespace is the perfect platform for beginners and seasoned pros"
What do you like best about Squarespace?

I love how easy it is to change the aesthetic and add in our own custom code. CSS and HTML is simple to implement. Review collected by and hosted on G2.com.

What do you dislike about Squarespace?

sometimes it can get expensive with all the add-ons needed to run a successful e-com brand. Review collected by and hosted on G2.com.

Skye D.
SD
Storyteller & Strategist
Small-Business (50 or fewer emp.)
"Squarespace opens the internet to all"
What do you like best about Squarespace?

I love that allows me to present my small business professionally online. Review collected by and hosted on G2.com.

What do you dislike about Squarespace?

The lack of customer support and available tech support staff. Review collected by and hosted on G2.com.

Lena R.
LR
Founder
Small-Business (50 or fewer emp.)
"This non-techie built an e-commerce website in 3 days"
What do you like best about Squarespace?

Squarespace is easy to use for someone that is not technical at all. The templates are awesome. It's easy to figure out things you get stuck on with all of the resources provided. It's so intuitive. I have two websites for different parts of my business one e-commerce and one 'normal' website' and I love how easy they both are to buld and maintain. Review collected by and hosted on G2.com.

What do you dislike about Squarespace?

What I don't like is that a) I can't use my company font on the website, which means my branding doesn't match the rest of my branded marketing materials, b) Klarna is not available to add on UK Squarespace websites, and c) the DHL widget is not available to add to Squarespace to help with my shipping. Review collected by and hosted on G2.com.