It saves me a lot of time. Instead of manually copy and pasting repetitive emails and then customizing each with names, etc., Typedesk makes it super easy for me to just either use shortcuts or double click on the template and use the various fill-in options with ease. These dynamic fill-ins are amazing. You won't know you need it until you've tried it!

The interface is also very intuitive and easy to use.

I work in customer support so Typedesk is a must-have! It's also affordable. Review collected by and hosted on G2.com.

Unfortunately, it sometimes crashes for no reason. It's no big deal because I just restart and it doesn't really cause any issues. Review collected by and hosted on G2.com.

It works great for sending canned messages; I'm able to set variables to enter the recipient's name and other details. Also, I can set text for the morning or afternoon accordingly. Webhooks is great!... when a canned message is sent, you can have a register added to certain tool or send an email, etc... with the variables in the text. Review collected by and hosted on G2.com.

I wish there was a mobile app. It's in their roadmap, though. Review collected by and hosted on G2.com.

For anyone using identical or somewhat similar messages/responses/communication on a regular basis (emails, slack, chat support, etc) - this is a GREAT tool. It allows you to craft the response you want, include dynamic fields so it leaves room for different situations, and saves you time typing, saves on typos, and also keeps your messaging/responses consistent across the board. Great to help align messaging across teams as well. Super easy to implement. Review collected by and hosted on G2.com.

Can't think of anything negative to say! Review collected by and hosted on G2.com.

Universality: typedesk works with a wide variety of platforms and applications, including Gmail, Zendesk, Helpscout, Facebook, and many more. This means you can use it virtually anywhere you work.

Time-saving: typedesk allows you to create text shortcuts that work across all your apps and websites, saving you time from repeatedly typing the same responses.

Ease of use: The typedesk interface is user-friendly, meaning anyone on your team can create and use templates across all the apps and websites they use.

Powerful variables: typedesk allows you to add dynamic placeholders to your templates, enabling you to fill in information or perform calculations easily within your templates.

Chatgpt!!! Review collected by and hosted on G2.com.

Lack of a Mobile App: While typedesk has apps for Windows, Mac, and all major browsers, it does not have a mobile app. This could limit its usefulness for those who primarily work on mobile devices. Upcoming Mobile App: While typedesk currently does not have a mobile app, the developer has announced that one is in the works. This upcoming feature could greatly enhance its usefulness for those who primarily work on mobile devices, making it a truly universal tool. Review collected by and hosted on G2.com.

We've been using Typedesk for a couple of years now and it has save an immense amount of time and effort. It's in use everyday in come shape or form.

Whether its the integrated plugin or the desktop app, everything is intuitive and easy to use and theres a constant floow of updates coming down the pipe.

Would recommend it to anyone! Review collected by and hosted on G2.com.

The only thing I dont like is that it doesnt write the responses for me....but with AI integration thats fast becoming a non-issue! Review collected by and hosted on G2.com.

It is very easy to use once you set it up how you want to use. I like that I can easily add different variables, alternatives very quickly. It's great for repetitive things such as messages, typing in an email and more. Review collected by and hosted on G2.com.

Sometimes it will input things twice and I will have to go and delete. Have to restart perhaps once a week, the chrome extension could be a bit easier to use but overall satisfied. Review collected by and hosted on G2.com.

Typedesk allows to replicate canned responses for a team, making customer support a lot easier. The allocation of the different responses to different team members is extremely easy. Review collected by and hosted on G2.com.

I haven't found anything I don't like in Typedesk, it is a great tool to help a support team to save time. I would recommend it to every support team to increase productivity. Review collected by and hosted on G2.com.

I use Typedesk for giving instructions to staff members. Typedesk makes it easy to set up templates that I know will get the message across to my team, but which take less time to write because I can just fill in the bits that vary and everything else is pre-filled. It's quicker and easier than copying and pasting existing text.

I also use it to enable my team to give instructions. It's invaluable for ensuring they word their instructions clearly. Review collected by and hosted on G2.com.

Shortcuts would be amazing but they're only available on desktops/laptops and I do everything on my iPad or phone. If they offered the ability to apply templates with keyboard shortcuts on mobile devices, I'd give it 10 stars. Review collected by and hosted on G2.com.

The ability to standardize communications across our whole organization without making everything sound like a template is a game-changer. We're incredibly impressed with how easy it makes training for new roles that rely heavily on communication. The addition of the AI tools makes anyone an Inbox Superhero! Review collected by and hosted on G2.com.

I really, really, really wish that there were a mobile app that was as performant as the desktop app and the browser plugin. It's a notable downside as I find myself waiting to get back to my desk to send certain emails. Review collected by and hosted on G2.com.

When I'm about to create a brand new email response, I'm able to quickly to the app and either copy/paste my email, or just create my response directly in TypeDesk and then I'll always be able to "reuse" that response in the future. Review collected by and hosted on G2.com.

I'm not able to copy responses to my folders (which I use for my team). I have to either drag them over to the team members folder (which means I can't use it in my own main profile), or I have to type out, word for word, the response and add it to their folder. This is the most frustrating part of using TypeDesk. Review collected by and hosted on G2.com.