Talkdesk enables communication through voice, SMS, email, chat, and social media, all from a single, unified interface. Agents have access to previous interactions across these channels, which means customers don’t need to repeat information. Additionally, the platform offers real-time dashboards, such as Talkdesk Live, as well as historical reporting through Talkdesk Explore. This allows supervisors and managers to monitor performance, identify trends, and make operational adjustments as needed. Review collected by and hosted on G2.com.

Some features (omnichannel, advanced workflows, analytics, etc.) require paying for higher tiers or add-ons, which drives up total cost, and also, reports are not flexible enough, filtering is limited, or getting the specific metrics/data they want requires extra steps Review collected by and hosted on G2.com.

What I like best about Talkdesk is its intuitive and user-friendly interface. The UI is clean, well organized, and easy to navigate, which makes onboarding new team members much smoother. Everything feels accessible without being overwhelming, and important tools are just a click away.

Another upside is the reliability and scalability of the system. Whether it’s handling higher call volumes or integrating with our other tools, Talkdesk has been dependable and flexible. This combination of ease of use and robust functionality really sets it apart. Review collected by and hosted on G2.com.

There are moments where reporting could be a bit more flexible. Certain metrics or views require manual adjustment to get the exact insights we need. These aren’t major issues, and overall Talkdesk support has been helpful when questions come up. Review collected by and hosted on G2.com.

First of all those who don't know about talkdesk. Talkdesk is a cloud based call center as a service provider. It is easy to use and UI is very comfortable. It has automation features like IVR, call routing which leads to reduce the manual work. It is easy to integrate with other tools. Analytics and reporting session gives better clarity. It also increases the customer support team performance. Review collected by and hosted on G2.com.

For some features it provide limited access .When adding features it is quite expensive. Review collected by and hosted on G2.com.

Talkdesk is used to handle customer query and support over chat , voice and emails. we can also handle or make record or our customer support which are providing by our sypport who can use talkdesk .we can also provide support in manay language to our support. Review collected by and hosted on G2.com.

Some advanced features require a subscription, either monthly or annually, which makes it costly for our organisation. Additionally, it also needs a technical person to manage and integrate it with our calling software. Review collected by and hosted on G2.com.

The most helpful thing about talkdesk is how reliable that it is, you are able to always know that you can speak to a customer and they are able to call in and speak with us. As well as, how easy it is to access each function of it. I am able to always locate each area of work that I need to be in, how to make calls, being able to transfer, and I like how creative and colorful that it is. Review collected by and hosted on G2.com.

The only thing that is an issue is sometimes the connection, but I have learned that if I move my computer it greatly makes things better Review collected by and hosted on G2.com.

What I like most about Talkdesk? It works. Like actually works.

Calls come through clear, I can see what’s going on with my team in real time, and I don’t have to click through 97 tabs to find basic info. It keeps things organized without being annoying or overcomplicated.

I also love being able to see everyone's status—mostly so I can silently judge who's been in “After Call Work” for a suspicious amount of time (you know who you are). The reporting is solid too, and helps me keep track of team performance without having to build some wild spreadsheet from scratch.

Basically, it does its job so I can do mine—and that’s all I really need from a system. Review collected by and hosted on G2.com.

If I had to pick something I don’t love about Talkdesk, it’s that sometimes it moves a little slower than I do—which is saying a lot on a Monday morning.

There are moments when switching between screens or pulling up info takes just long enough to make me question if I clicked anything at all. Not a dealbreaker, just mildly inconvenient when I’m juggling ten things and trying to pretend I’ve got it all under control.

Also, some of the deeper reporting feels like it was built by someone who really loves spreadsheets. I appreciate the data, truly—but I’d love if a few things were just a bit more straightforward. Sometimes I just want the numbers without feeling like I need a decoder ring.

Nothing major—but these little things definitely stand out when you’re in the thick of a busy day. Review collected by and hosted on G2.com.

Talkdesk has been helpful in many ways when it comes to running our contact center. From the customizable studio flows to the workforce management and sentiment tracking, Talkdesk helps ensure our business is running smoothly and can be managed easily on a daily basis. Review collected by and hosted on G2.com.

Talkdesk will occasionally have errors with the phone systems which can put a bit of a hold on our call handling for clients. Review collected by and hosted on G2.com.

Talk desk is extremely helpful with the copilot future because while taking a call, there’s sometimes I don’t understand what the customer says, and I can easily look at copilot and 99% of the time it is accurate on what the customer meant to say. Talkdesk is also amazing due to the fact that, English being my second language, it is very easy to understand any instructions to follow while being how to set up or how to fix an issue and talkdesk. Talkdesk is amazing to use and recommend! Review collected by and hosted on G2.com.

I would say that is the downfall of this program was that it was unclear regarding how to download the app of talk desk. Review collected by and hosted on G2.com.

I absolutely love Talkdesk. As a call center manager with over six years of experience, I can confidently say it's the best phone system we've ever used. It's incredibly user-friendly, packed with powerful features like Co-Pilot and AI, and constantly evolving with new innovations. Talkdesk has truly elevated the way our call center operates. Review collected by and hosted on G2.com.

Honestly, I can’t think of any downsides. If anything, I probably just need to explore more—like figuring out how to make it bilingual. That’s likely already a feature I haven’t tapped into yet. The platform is so robust, and I’m continually impressed by everything it offers. Review collected by and hosted on G2.com.

Most of the time, it works really well, the call quality is excellent, and it works perfectly even in other countries, which is amazing. I think the main thing is the co-pilot — without a doubt, it’s a HUGE help during calls. The co-pilot really changed everything. Review collected by and hosted on G2.com.

"As I said, most of the time it works well, and when it does, it’s perfect. But unfortunately, TalkDesk has major bugs quite frequently — like being unable to transfer calls, calls dropping, or certain data not updating (such as online agents) — and this happens often, so it becomes a serious issue. I believe that especially when a new update is released, bugs show up. Every time I see an update in the app, I already think to myself, 'Let’s see what the bugs will be this time.' I understand that the platform needs to constantly improve and evolve, but without a doubt, the priority should be keeping the basics working before trying to launch new and more advanced features in an update. Review collected by and hosted on G2.com.