Talkdesk Reviews & Product Details - Page 2

Talkdesk has been such a great tool to have at work. It is very user-friendly and easy to use. I use it every day, all day, with minimal issues. I love having the calls be written out on the side when talking with a customer, so if I cannot hear them or my mic cuts out at all, I have that to look at and refer to. It has been a lifesaver multiple times! I can easily track my performance through Talkdesk as well. Review collected by and hosted on G2.com.

The only issue I have experienced with Talkdesk is that sometimes the AI and the transcription don't work properly, but it is not often, and it isn't the end of the world. Review collected by and hosted on G2.com.

My favorite thing about Talk desk is being able to access the Co pilot feature! It comes in handy when I’m trying to recap on important information or information I may have missed during the call! Review collected by and hosted on G2.com.

I wouldn’t say I dislike talk desk, but I think what can use an improvement is sometimes my Question glitch , it will say I have a call on Que I will be on green ready for a call and nothing will come through! Review collected by and hosted on G2.com.

The live call transcript is nice and the AI implementation usually useful. The fact it has capabilities to measure conversation tone and when reviewing agent calls allows supervisors to also see exactly what the agent did during the call is very nice. While routing doesn't always feel intuitive, the ability to change it on a dime is an enjoyable feature as well. Review collected by and hosted on G2.com.

Compared to similar software, the ability to search for cases based on keywords or specific targets without already knowing exactly what you're looking for is buggy at best. It does glitch regularly enough to be considered a downside and has a habit of importing incomplete customer information or merging multiple unrelated entities into one. The AI's ability to learn also remains in question, on that point at least this may be more user error than software however. Review collected by and hosted on G2.com.

What I like best about Talkdesk is the new AI macros—they’ve really streamlined our workflow and saved time on repetitive tasks. I also appreciate how user-friendly the platform is, which makes training and navigation easy. It’s a great tool for keeping track of cases efficiently and staying organized throughout the day. It’s made a big difference! Review collected by and hosted on G2.com.

I don’t have many negatives to say about Talkdesk—it’s been a great tool overall. If I had to point out something, it would be that cases don’t always link together when a customer calls multiple times on the same day. It would be helpful if those interactions automatically connected for better case tracking and continuity. Review collected by and hosted on G2.com.

Talkdesk makes it easy to sign on, get set up and get to work. The options for breaks or leaving are a good little laugh through tough days. Notating and copilot help so much when listening to past calls to make sure I haven’t missed anything. The feedback option makes it easy to check in on how I’m doing when it comes to my customers feelings. I definitely appreciate the effort that went into the talk desk design. Review collected by and hosted on G2.com.

I have had no real issues as of the time I’ve used talk desk. Nothing that I can currently say I don’t like. Review collected by and hosted on G2.com.

Talkdesk has so many integrations and tools to best fit each company or business using it. It has been a valuable tool in our call center. The AI integration for quality assurance has been greatly helpful in highlighting areas for us to improve, and to take some of the stress off of grading calls ourselves. Review collected by and hosted on G2.com.

There are slight glitches or outages at times, but usually they are solved in a timely manner. Review collected by and hosted on G2.com.

Talkdesk has significantly automated every customer engagement strategy, with AI supported customer service

The app creates a stable environment where customers air their views and insights, with multiple communication channels

We manage events and webinars through the assistance of this software

Talkdesk has a brilliant value consultant space which has an accurate knowledge base Review collected by and hosted on G2.com.

On ROI, Talkdesk takes longer to recover the deployment fee

It has high financial requirements, to make the software accessible and manageable Review collected by and hosted on G2.com.

What I like best about Talkdesk is its user-friendly interface and powerful call routing capabilities. The platform is easy to navigate, even for non-technical users, and provides real-time call monitoring, analytics, and reporting that help supervisors manage performance more effectively. Review collected by and hosted on G2.com.

What I dislike about Talkdesk is that the platform can sometimes be unreliable in terms of call quality and connectivity. Review collected by and hosted on G2.com.

Very reliable, quickly setup, easy to learn how to use, can use app or in web browser, you can grade calls, listen to calls, adjust widgets to view only what you need, very rarely has issues, copilot is nice for quick notes and looking back at during a call. Review collected by and hosted on G2.com.

Not very good at setting up breaks automatically, occasionally can’t call out, I may be wrong but some features can only be used in the web browser format and not in app such as looking up call history for a particular number instead of by agent. Review collected by and hosted on G2.com.

What I like best about Talkdesk is how it helps me stay organized and manage my time effectively throughout the day. The system makes it really easy to keep track of my break and lunch times, so I can stay compliant and maintain a good work-life balance. I also appreciate how accessible my performance data is - I can quickly find my evaluations and customer feedback, and I like that I can filter the information by specific dates to monitor my progress and identify areas for improvement.

Another great feature is the ability to see the real-time status of my colleagues. This helps with team coordination and knowing who’s available if I need assistance. Overall, Talkdesk makes my daily workflow more efficient and helps me stay informed and connected with both my performance and my team. Review collected by and hosted on G2.com.

One thing I dislike about Talkdesk is that system lags and technical issues happen a bit too frequently, which can interrupt my workflow and cause delays, especially during high-volume periods. There are times when the platform becomes unresponsive or slow, which can be frustrating when I'm trying to assist customers efficiently. Additionally, the Copilot feature sometimes takes a while to load or start working, which reduces its usefulness when I need quick support or suggestions in real-time. While these issues aren’t constant, they do affect the overall experience when they occur. Review collected by and hosted on G2.com.