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Compare NiCE CXone Mpower and Talkdesk 
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At a Glance
Market Segments
Mid-Market (52.5% of reviews)
Mid-Market (60.7% of reviews)
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
Free 25 Licenses Free to Start
NiCE CXone Mpower
Star Rating
(1,722)4.3 out of 5
Market Segments
Mid-Market (52.5% of reviews)
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
Browse all 7 pricing plansTalkdesk
Star Rating
(2,469)4.4 out of 5
Market Segments
Mid-Market (60.7% of reviews)
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that NiCE CXone Mpower excels in its Preview Dialing feature, scoring 8.9, which allows for efficient call management. In contrast, Talkdesk's Preview Dialing scores slightly higher at 9.2, indicating a more refined user experience in this area.
- Reviewers mention that Talkdesk offers superior Ease of Use with a score of 9.1 compared to NiCE CXone Mpower's 8.7. This suggests that Talkdesk's interface and user experience are more intuitive, making it easier for agents to navigate the system.
- G2 users highlight the Call Recording capabilities of NiCE CXone Mpower, which received a score of 9.4, indicating robust functionality. However, Talkdesk follows closely with a score of 9.1, showing that both platforms provide solid recording features, but NiCE CXone Mpower has a slight edge.
- Users on G2 report that Talkdesk shines in Integrations, scoring 9.0, which indicates a wider range of compatible applications and smoother workflows. NiCE CXone Mpower, with a score of 8.8, still offers good integration options but may not be as extensive as Talkdesk's.
- Reviewers mention that NiCE CXone Mpower's Performance Analysis feature is highly rated at 9.2, providing detailed insights into agent performance. Talkdesk, while also strong in this area with a score of 9.1, may not offer the same depth of analysis as NiCE CXone Mpower.
- Users say that Talkdesk's Quality of Support is commendable, scoring 8.8, which reflects a strong customer service experience. NiCE CXone Mpower, with a score of 8.4, still provides good support but may not match the responsiveness and effectiveness reported by Talkdesk users.
Pricing
Entry-Level Pricing
NiCE CXone Mpower
CXone Mpower Digital Agent
Starting at $71.00
1 Agent Per Month
Digital first package supports 30+ digital channels
- Common data sets and models
- Unified administration and user interface
- Digital Agent routing for 30+ channels
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
NiCE CXone Mpower
Free Trial is available
Talkdesk
No trial information availableRatings
Meets Requirements
8.8
1,187
8.9
2,007
Ease of Use
8.7
1,203
9.1
2,017
Ease of Setup
8.0
445
8.8
1,042
Ease of Admin
8.3
436
8.9
926
Quality of Support
8.4
1,107
8.8
1,785
Has the product been a good partner in doing business?
8.3
433
8.9
909
Product Direction (% positive)
8.2
1,104
8.7
1,915
Features by Category
Ticket and Case Management
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.4
6
Not enough data
9.5
7
Not enough data
9.0
7
Not enough data
7.8
6
Not enough data
8.8
7
Not enough data
Platform
8.3
7
Not enough data
9.1
11
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Dialing Options
8.9
310
|
Verified
9.2
315
|
Verified
9.0
286
|
Verified
9.2
289
|
Verified
Not enough data
8.0
5
Agent Tools
9.0
262
|
Verified
9.2
247
|
Verified
8.9
275
|
Verified
9.1
250
|
Verified
9.2
312
|
Verified
9.4
344
|
Verified
Automation
8.8
229
|
Verified
9.1
239
|
Verified
9.0
246
|
Verified
9.1
255
|
Verified
8.9
209
|
Verified
8.9
221
|
Verified
Agentic AI - Auto Dialer
Not enough data
7.3
5
Not enough data
8.0
5
AI Capabilities - Auto Dialer
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
8.0
5
Administration
9.0
7
9.1
159
8.8
7
9.0
152
8.3
7
9.0
155
Knowledge Management
8.8
7
9.2
154
7.6
7
9.1
151
8.1
7
9.1
156
Compliance
8.1
7
9.2
153
8.1
7
9.1
149
9.0
7
9.2
152
7.4
7
9.0
150
Customer Support
7.9
7
9.1
153
8.1
7
9.0
147
7.6
7
9.0
143
Data Security
8.3
7
9.1
140
8.6
7
9.2
141
8.3
7
9.3
149
8.8
7
9.2
137
Administration
8.8
7
9.1
160
8.8
7
9.2
172
8.6
7
9.2
178
Generative AI
Not enough data
8.6
44
Quality Assurance
9.0
252
9.2
364
9.0
236
9.0
335
8.8
261
8.9
372
Engagement
9.0
237
9.1
350
9.0
249
9.2
373
8.8
237
9.0
361
Performance
8.9
236
9.0
355
9.2
255
9.2
357
Generative AI
5.2
17
8.9
73
5.4
17
8.7
72
Channels
9.1
623
|
Verified
9.2
810
|
Verified
8.5
324
|
Verified
8.5
532
|
Verified
8.5
350
|
Verified
8.4
517
|
Verified
8.3
294
|
Verified
8.3
509
|
Verified
8.5
348
|
Verified
8.5
538
|
Verified
Generative AI
7.1
46
8.1
175
Functions
8.8
651
|
Verified
8.9
953
|
Verified
9.0
689
|
Verified
9.0
973
|
Verified
8.9
545
|
Verified
9.0
825
|
Verified
8.7
384
|
Verified
8.7
567
|
Verified
8.8
455
|
Verified
8.8
582
|
Verified
8.9
551
|
Verified
9.1
706
|
Verified
8.8
553
|
Verified
8.9
704
8.7
495
|
Verified
8.9
650
|
Verified
Agentic AI - Contact Center
Not enough data
8.1
20
Not enough data
8.7
20
Not enough data
8.3
20
Not enough data
8.3
20
Administrative
8.6
514
|
Verified
8.8
902
|
Verified
8.9
544
|
Verified
9.1
919
|
Verified
8.6
640
|
Verified
8.8
1006
|
Verified
9.0
511
|
Verified
9.1
706
|
Verified
8.9
428
|
Verified
8.8
568
|
Verified
ServiceNow Apps
Not enough data
9.4
42
Not enough data
9.4
41
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
9.3
288
|
Verified
9.3
252
|
Verified
9.2
279
|
Verified
9.1
233
|
Verified
8.9
225
|
Verified
8.8
202
|
Verified
9.0
226
|
Verified
8.8
212
|
Verified
8.6
176
|
Verified
8.8
208
|
Verified
Administration
8.9
229
|
Verified
9.0
231
|
Verified
9.2
270
|
Verified
9.1
249
|
Verified
9.0
294
|
Verified
9.2
252
|
Verified
8.7
219
|
Verified
8.7
202
|
Verified
9.0
226
|
Verified
9.0
209
|
Verified
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.6
32
8.3
179
7.5
27
7.9
187
8.8
34
8.8
210
9.2
38
8.9
212
8.6
35
9.0
212
9.4
31
8.9
202
9.3
37
8.8
204
Generative AI
Feature Not Available
7.7
90
Workforce Management
9.4
36
9.0
210
9.0
33
8.9
202
Call Center Infrastructure (CCI)
Not enough data
8.5
14
Not enough data
8.7
14
Not enough data
8.9
14
Not enough data
8.9
14
Administrative
9.4
38
9.2
214
8.8
39
8.9
217
Customer Support
Not enough data
8.1
60
Not enough data
8.1
61
Not enough data
8.0
61
Automation
Not enough data
8.1
60
Not enough data
8.1
60
Not enough data
8.1
60
Artificial Intelligence
Not enough data
8.0
61
Not enough data
8.3
60
Not enough data
7.9
58
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.1
7
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
7.3
8
Not enough data
Self-Service Platform
8.3
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.1
7
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
6.7
5
8.7
14
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.3
20
Not enough data
8.6
20
Not enough data
8.3
20
Not enough data
8.4
20
Not enough data
8.6
20
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.7
20
Not enough data
8.5
20
Not enough data
8.5
20
Not enough data
8.8
20
Automation
Not enough data
8.5
21
Not enough data
8.6
21
Not enough data
8.6
20
Autonomy
Not enough data
8.5
19
Not enough data
8.6
20
Not enough data
8.6
20
Not enough data
8.7
20
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
NiCE CXone Mpower and Talkdesk are categorized as Customer Service Automation, Contact Center Quality Assurance, Speech Analytics, Contact Center Knowledge Base, Auto Dialer, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, and AI Customer Support Agents
Unique Categories
NiCE CXone Mpower is categorized as Digital Customer Service Platforms, Help Desk, Customer Self-Service, and Proactive Notification
Talkdesk is categorized as ServiceNow Store Apps and AI Voice Assistants
Reviews
Reviewers' Company Size
NiCE CXone Mpower
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
10.4%
Information Technology and Services
8.4%
Financial Services
7.9%
Telecommunications
7.0%
Hospital & Health Care
5.8%
Other
60.6%
Consumer Services
10.1%
Computer Software
8.3%
Information Technology and Services
6.2%
Telecommunications
5.7%
Education Management
5.2%
Other
64.4%
Most Helpful Reviews
NiCE CXone Mpower
Most Helpful Favorable Review
Gretchen G.
Verified User in Telecommunications
I like the strong protection of not having to maintain my own hardware and knowing that inContact is always upgrading their software, ensuring multiple location redundancies, and always looking out for its clients. I have learned to do many valuable things...
Most Helpful Critical Review
Verified User in Apparel & Fashion
When I had issues with my work computer it was very hard to set it up on my mac
Talkdesk
Most Helpful Favorable Review
Ken W.
Verified User in Internet
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I...
Most Helpful Critical Review
Alexander S.
Verified User in Hospital & Health Care
Talkdesk promises features during the intial demo that aren't available in production. They are extremely slow to resolve issue and do not offer basic call center features like outbound surveys even on their highest plan. Avoid Talkdesk like the plague...
Gretchen G.
Verified User in Telecommunications
I like the strong protection of not having to maintain my own hardware and knowing that inContact is always upgrading their software, ensuring multiple location redundancies, and always looking out for its clients. I have learned to do many valuable things...
Ken W.
Verified User in Internet
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I...
Verified User in Apparel & Fashion
When I had issues with my work computer it was very hard to set it up on my mac
Alexander S.
Verified User in Hospital & Health Care
Talkdesk promises features during the intial demo that aren't available in production. They are extremely slow to resolve issue and do not offer basic call center features like outbound surveys even on their highest plan. Avoid Talkdesk like the plague...
Alternatives
Discussions
Does it ever pause or get frozen after a call
2 Comments
MG
Yep when we first cut over to CX One our Agents Max Client kept freezing, and dropping the call. OR calls would come in and the Agent Leg would not connect...Read more
Are you implementing a replacement for the Adobe Flash integration?
1 Comment
JJ
i dont have a comment for thatRead more
Is there a way to check the history os the calls that came in or dialed without the information disappering?
1 Comment
JF
Click on button "New" -> History tabRead more
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
Can there be an option to send slack messages to agents personally?
2 Comments
JK
When an agent is on a call, you can view Live Reporting and click the three dots to send a Slack message!Read more
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