Talkdesk Pricing Overview

Talkdesk at a glance

Select the Talkdesk edition right for you and stay ahead of customer needs with digital, AI, and industry-specific products.

https://www.talkdesk.com/pricing/

Talkdesk has 5 pricing editions, from $0 to $225. Look at different pricing editions below and see what edition and features meet your budget and needs.

Name	Price	Features
Talkdesk Express™ \| United States & Canada Small Business Exclusive	Free25 Licenses Free to Start Contact Us	Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands. https://www.talkdesk.com/express/ Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
CX Cloud Digital Essentials	$85.001 Per user, Per month Contact Us	Talkdesk CXA Digital Engagement (Email, Chat, SMS, Social Messaging) Studio & Routing Connections API Access Real-time Dashboards (Live) Business Intelligence (Explore) Conversations Mobile App Quality Management Feedback Guardian Show More
CX Cloud Voice Essentials	$105.001 Per user, Per month Contact Us	Talkdesk CXA Voice Engagement Studio & Routing Studio Functions Connections API Access Real-time Dashboards (Live) Business Intelligence (Explore) Conversations Mobile App Quality Management Feedback Guardian Workspace Designer Automation Designer Also Available: Digital Access for Essentials, 70+ out-of-the-box integrations, 100+ AppConnect marketplace Show More
CX Cloud Elite	$165.001 Per user, Per month Contact Us	Everything in Digital and Voice Essentials, plus Custom Reporting with Live & Explore Performance Management Screen Recording Automated Notifications Workforce Management Proactive Outbound Engagement Show More
Industry Experience Clouds	Starting at $225.00 Request Demo	Purpose-built with integrations, flows, and AI that meet specific vertical needs. Financial Services Experience Cloud™ for Banking Financial Services Experience Cloud™ for Insurance Healthcare Experience Cloud™ for Providers Retail Experience Cloud™ CX Cloud™ Government

Talkdesk pricing & plans

Pricing information for Talkdesk is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Talkdesk must be conducted with the seller.

Pricing information was last updated on September 11, 2025

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Talkdesk Pricing Reviews

(2)

Martin L.

Director, Customer Support Operations

Mid-Market (51-1000 emp.)

7/31/2025

"Talkdesk - Game Changer"

5/5

What do you like best about Talkdesk?

They have unleashed more capability to maximize your Support Center impact. You have the ability to add these pieces seemlessly and easily. A great support team focused on your success. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

No dislikes just being able to stay alinged on ramp plans is critical. Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk

edit

Thanks so much for taking the time to leave a review, Martin! We are thrilled to hear that Talkdesk has been a game changer for your support center!

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

6/27/2025

"Quick and powerful solution to implement for the integration of AI tools"

4/5

What do you like best about Talkdesk?

Simplicity of use and creation of routing paths. Integration of AI modules into the customer experience and the agent console. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

ability to improve on real-time report creation (number of indicators) Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk

edit

We're glad to hear that you find Talkdesk's simplicity and routing paths valuable. We are continuously working to improve our real-time reporting capabilities to better meet your needs.