UXCam Reviews & Product Details - Page 3

UXCAM allows me to easily observe user behavior from different perspectives, with features that complement each other and generate functional reports for better decision-making. Additionally, I want to highlight the support and guidance provided by the company, demonstrating their interest in the results achieved at each interval. Review collected by and hosted on G2.com.

The session counting occurs when the application is on-screen, and if it is moved to the background on the user's device, the session is considered finished, which hinders the grouping of information in some specific cases. Review collected by and hosted on G2.com.

The intuitive design and user-friendly interface have made it easily adoptable for our team, allowing us to quickly leverage its powerful session replays and heatmaps. These features have provided us with invaluable insights into user behavior, significantly enhancing the job search and application experience on Gigin. It provides the base for our weekly product review meets. Was personally quite invested in the recent funnel redesign and had a great user feedback session with Nadia prior to the feature release. Review collected by and hosted on G2.com.

There's not much to dislike about UXCam. There's so much potential to unlock that we're still exploring what UXCam can do. Initially, we were concerned about the learning curve, but the intuitive design and accessible customer support have made even the advanced features more approachable than expected. Review collected by and hosted on G2.com.

They are adding the web part, so that everything is more integrated. Review collected by and hosted on G2.com.

At the moment, I don't see anything that is unpleasant. Review collected by and hosted on G2.com.

We chose UXCam among other options (like Mixpanel,

Crazy Egg,

Appsee,

LogRocket,

Smartlook). The product is working well and smoothly, we are happy with UXcam and the choice that we made. but more important is their support when facing issues or having questions. Review collected by and hosted on G2.com.

not that much so far. probably some reports need more description Review collected by and hosted on G2.com.

In my work as a product designer, it has helped me understand the areas for improvement in the product I am working on, understand the metrics related to the users requesting the product, and identify areas for improvement. Review collected by and hosted on G2.com.

There are so many tools that it can be a bit confusing, and they are more focused on developers than on designers. Review collected by and hosted on G2.com.

It allows us to track in detail the experience our users have.

On several occasions, we have been able to detect errors that were occurring thanks to UX Cam monitoring.

The CSM helps us make the most of it and is always attentive to any need. Review collected by and hosted on G2.com.

It is necessary to integrate the SDK and that involves development team time and dependency on releases. Review collected by and hosted on G2.com.

Easy to navigate, find sessions, device details and capabilities to identify issues on our app. Review collected by and hosted on G2.com.

they dont have an app which makes it difficult to manage without a laptop Review collected by and hosted on G2.com.

The fact that it allows us to analyze our app and have an account manager very close to us. Review collected by and hosted on G2.com.

The main difficulty is popularizing and scaling its use. This is primarily because we still have flaws in the tagging of our products. That way, we have a lot of trouble in finding the screens and events we need. In this scenario, we can't get any help from our side, or from UX Cam, because we can't specify to our account manager the screens and events that we have trouble locating for. On top of this, the solution's interface is not so clear for non-experts. I feel that users are overwhelmed by not being able to understand and find what they need first hand and give up using the solution. Tutorials and even more dedicated support would be key. Secondly, I think UX Cam lacks solution to categorize and store highlights and insights. I think Hotjar has better solutions in this area. Review collected by and hosted on G2.com.

The tool is very customizable, the ability to create multiple dashboard with multiple reports with filters and segements is great and a time saver daily. I also like the ability to set custom user or event properties, and the integration is hassle free for the developpers. The customer success manager that manages our accounts is always available for any questions or feedback that I have. Review collected by and hosted on G2.com.

The main issue I have is with the "skip inactivity" feature in the recordings, but I have been assured that the team is working on it. Review collected by and hosted on G2.com.

Very versatile tool with a range of features that help with reliability, UX, testing, etc. The SDK is light and hasn't affected perfomance. Customer support is also excellent. Review collected by and hosted on G2.com.

It's not possible to capture 100% of sessions at the moment, so for some data analysis purposes, other means are required. Review collected by and hosted on G2.com.