Upstart Auto Retail Reviews & Product Details

Upstart is a very clean-looking program that is easy to follow. It provides great information for the customers and assists them in comparing and pricing vehicles. It allows them to shop and play with finances from home. One of the best things about Upstart is their customer service. Our customer service rep is always available and ready to help. They are not only reactive to problems, they are proactive in reaching out and making sure things are going well. They've come to our dealership multiple times to provide training and refresh training. They have been a great partner to work with. Review collected by and hosted on G2.com.

The only dislike is some integrations with other tools. Our trade-in value tool is CARFAX and it is not yet compatible with Upstart. I don't think there are any other improvements I can think of. Review collected by and hosted on G2.com.

Ability to give our customer's the power to work their deal from the comfort of their home and save their valuable time that used to be spent waiting in the dealership. Review collected by and hosted on G2.com.

There have been some bugs but updates to the platform seem to fix many of the issues that we have had. The performance manager (Charles) has been outstanding! Review collected by and hosted on G2.com.

For a local, small-town dealership to take a jump into digital retailing, it can sometimes take a village to get off the ground. The team at Upstart - starting with Chris Marks - made sure we knew exactly what to expect, what we would be getting into, and how things would work with our existing platforms. Review collected by and hosted on G2.com.

We were unaware that we would need certain abilities with other platforms and services that we utilize in order to fully integrate the Upstart platform. We were able to circumvent a good bit of issues without delaying our launch and were online much sooner than anticipated. Review collected by and hosted on G2.com.

I like the integration very much but most important is the congruency it provides between in-dealership and online purchasing experiences. This is the beginnings of a quality platform that would be at home in any industry. Review collected by and hosted on G2.com.

The platform/ application is young and it shows. There need to be additional integrations with DMS providers and the functionality from the manager's station is rudimentary. Additional features such as customer info/address view, multiple vehicle desking, and roll payment options would be helpful. We are here at the epoch and understand it takes time to develop these features, but are waiting anxiously for the next, more robust, offering. Review collected by and hosted on G2.com.

The tool is very easy to use, our customers are working out their deals on the site. More leads are coming through with this tool. Our Success Manager Keira is so knowledgable of the tool and is quick to respond to any of my questions. Review collected by and hosted on G2.com.

I have not found anything yet that I can say I dislike about upstart. Review collected by and hosted on G2.com.

I love how dedicated the Upstart team is to upgrading and innovating its tools. The dev team seems to move fairly quickly on certain projects compared to most vendors I've worked with. Additionally, the customer service from both the Support team and Account reps has been timely, thorough, friendly, transparent, and consistent across the board. We like to get into the nitty-gritty details when it comes to problem-solving or customization requests and I have yet to meet someone on the Upstart staff, no matter their role, who hasn't been able to play ball and get us the in-depth answers or solutions we need. Our previous account rep, Jesse, helped us all along the way since the launch of the tool on our site and never left us feeling stranded or out of the loop. Even upon transitioning to a new account rep, there were zero growing pains with both reps making the transition seamless. Our new rep, Charles Rowe, hasn't skipped a beat in keeping our team updated on the latest news and being our main liaison for anything we need help with. It's hard to find a company with this much consistency across the board, so thank you for all that you do! Review collected by and hosted on G2.com.

Haven't found much we dislike at the moment! We are always going to be one of those dealer groups who want to be able to drill down and do the most granular customizations on our sites - so that can sometimes be a bummer when certain things are limited. But we also understand the boundaries and appreciate the transparency about projects in your queue and whether our expectations are even realistic, rather than being strung along. For us, as long as communication is honest and consistent, we can usually make the best of what we've got. Review collected by and hosted on G2.com.

I like that it is easy for our customers to construct a car deal that fits their needs and allows our staff to communicate effectively with them throughout the whole car buying experience! Review collected by and hosted on G2.com.

We were using another tool prior to this and changeover is always tough. There are a few things I have to relearn, but the tool has been a great addition so far. Review collected by and hosted on G2.com.

I like the feature that the program shows the finance, lease and cash options, most sales reps have a higher closing ratio using the upstart sales options Review collected by and hosted on G2.com.

very glitchy, on the ipad we have to log out and re-login to get the updated structure and on the desktop at times we have to refresh so we can get the next customer name and vin number, on the "search box" is hard to find customers not firendly use Review collected by and hosted on G2.com.

With several clients using Upstart as their Digital Retail tool I can say with great confidence that Upstart is the most consumer/dealer competent solution available today. Review collected by and hosted on G2.com.

Nothing. The Upstarts team is nimble and committed to constant improvement. Review collected by and hosted on G2.com.

I had some hesitation when we first considered Upstart. At that time they were a small company with roughly 100 Automotive accounts. Their customer service, quality platform and technology have been more than a pleasant surprise. They have met and exceeded all expectations and promises. Review collected by and hosted on G2.com.

Nothing so far. The product has performed even better than the goals set by Upstart team. If I had to nitpick the back-office tool is a bit clunky but that is me looking for something to put on here. Review collected by and hosted on G2.com.