Waitwhile Reviews & Product Details

Waitwhile Product Details

Waitwhile is a user-friendly queue management and appointment scheduling solution designed to help businesses optimize their operations and enhance customer experiences. By offering virtual waitlists and seamless appointment scheduling, Waitwhile enables organizations to manage customer flow efficiently, ensuring that both walk-ins and scheduled appointments are handled with ease. This platform is particularly beneficial for businesses that rely on in-person interactions, such as retail stores, restaurants, and service providers. The target audience for Waitwhile includes businesses of all sizes that seek to improve customer engagement and streamline their operational processes. From large retailers like Best Buy and Louis Vuitton to boutique service providers, Waitwhile caters to a diverse range of industries. The platform is particularly useful in scenarios where customer wait times can lead to frustration or lost sales opportunities. By implementing Waitwhile, businesses can create a more organized and pleasant experience for their customers, ultimately driving higher conversion rates and customer satisfaction. Key features of Waitwhile include integrated waitlists and appointment bookings, which allow businesses to manage all customer interactions in one centralized location. This feature not only increases operational efficiency but also enhances the employee experience by reducing the chaos often associated with managing customer flow. Additionally, the platform offers unrivaled customization options, enabling businesses to tailor the customer journey to their specific needs. This flexibility minimizes drop-offs and maximizes upsell opportunities, allowing businesses to capitalize on every customer interaction. Moreover, Waitwhile's best-in-class API and integrations facilitate seamless connectivity with existing technology stacks, ensuring that businesses can automate their workflows without disrupting their current systems. The platform's user-friendly interface is designed for ease of use, allowing administrators to configure settings quickly, employees to get started with minimal training, and customers to navigate the system effortlessly. This focus on user experience sets Waitwhile apart from other queue management solutions, making it a preferred choice for organizations looking to enhance their service delivery. In summary, Waitwhile stands out as a comprehensive queue management and appointment scheduling platform that not only improves operational efficiency but also enriches the customer experience. By leveraging its advanced features and capabilities, businesses can transform how they manage customer interactions, ultimately leading to increased satisfaction and loyalty.

Product Website

Seller

Waitwhile, Inc

Discussions

Waitwhile Community

Languages Supported

English

Product Description

Waitwhile gives you a smart and simple waitlist with customizable SMS alerts. It's about time to make your customers happier and your business run smoother.

Overview by

Christoffer Klemming (Marketer & Product Manager)

Pricing

Pricing provided by Waitwhile.

Enterprise

Contact Us

Per Year

View More Pricing Information

Waitwhile Integrations

(5)

Verified by Waitwhile

Waitwhile Media

Waitwhile Demo - Remote queue & appointment scheduling – empower your customers

Let customers join a virtual queue or schedule an appointment from anywhere. Reduce walk-ins, manage foot traffic efficiently, and improve the guest experience with self-service booking.

Waitwhile Demo - Waitlist & booking management – manage all in one platform

Keep track of waitlisted customers and scheduled bookings in one place. Automatically notify guests when it’s their turn, reducing walkaways and improving customer satisfaction.

Waitwhile Demo - Two-way messaging & notifications – engage customers seamlessly

Communicate with customers through SMS, email, and chat. Send appointment reminders, answer questions, and reduce no-shows with automated notifications.

Waitwhile Demo - Calendar & staff scheduling – streamline availability

View your team’s schedule at a glance, assign appointments efficiently, and keep operations running smoothly with a shared calendar.

Waitwhile Demo - Analytics & reporting – optimize with real-time insights

Gain real-time insights into customer flow, wait times, and staff performance. Optimize operations and improve service efficiency with actionable reports.

Waitwhile Demo - Integrations & API – connect with your favorite tools

Connect Waitwhile with the apps you already use, including CRM, POS, Calendar, Ticket Manager, Slack channel, Website, App, and more. Automate workflows and sync customer data effortlessly.

Ever wondered how Waitwhile works? Waitwhile is a customizable cloud-based queue management and appointment scheduling platform that organizations can use to create the perfect end-to-end customer journeys with waitlists, appointments, mess

G2 reviews are authentic and verified.

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KC

Kylee C.

Veterinarian Assistant 2

Mid-Market (51-1000 emp.)

2/10/2025

"Great program"

5/5

What do you like best about Waitwhile?

It's so helpful to be able to message clients to see where they're at or to get any extra information that I need. It is also very helpful that I can see alerts when someone's messaging me back. I feel like scheduling appointments is very easy and simple. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

There's nothing that disappoints me about weight while I feel like it's a program that works really well. It helps me to be able to communicate with our customers and our clients very well. Review collected by and hosted on G2.com.

What problems is Waitwhile solving and how is that benefiting you?

Wait while is solving an issue that it's making it more easier for us to be able to talk with clients right then and there to be able for them to message us when they are here for their appointment. It's helping us build a better communication with our clientele, and also to be able to have them be also in charge of scheduling their own appointments. Review collected by and hosted on G2.com.

UV

Verified User in Veterinary

Small-Business (50 or fewer emp.)

10/6/2025

"Makes Veterinary Check--in a breeze!"

5/5

What do you like best about Waitwhile?

We love that it helps all staff that are in-practice each day stay on the same page with which client/patient is waiting, being served and has completed their services. I've also used it for detective work when needing to identify certain aspects of a visit by looking at previous dates. It's great! We really like that it keeps a count of how many clients came in for services that day, too. It's an Amazing tool for our office with so many features. We couldn't run efficiently without it! Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

The one gripe I have is that people can "book" their appointment online and then just show up without communication with the office. It would be helpful if it said "request" your appointment. That gives us a chance to then reach out once we have the requested booking. A lot of people think it's booked once they finish with waitwhile online and then arrive out of the blue. So just a tiny little tweak. Review collected by and hosted on G2.com.

What problems is Waitwhile solving and how is that benefiting you?

It solves communication between front-end and back end- medical staff. We can all clearly see who is in office, which room and which doctor is assigned to them. GREAT tool! Waitwhile makes out client flow even quicker and much more efficient. We can see more clients per day because Waitwhile cuts down on the need to relay which client is where and why. We can all see the screens throughout the office and it helps us stay united as a team on the same page all day! Review collected by and hosted on G2.com.

HS

Hannah S.

front -desk greeter

Small-Business (50 or fewer emp.)

8/6/2025

"wait while is my everyday job to help customers check in and to notify my coworkers to serve them"

5/5

What do you like best about Waitwhile?

Wait while is my priority each and every morning, while i am at work i sign in to Wait while and it sends me there in just 2 seconds which is already amazing and fast working... the thing i love most about Wait while is that it keeps all your history whether its customers information and what they came in that day for, but it keeps track of how many times that they have visited us before Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

there's nothing that I don't like about Wait while Review collected by and hosted on G2.com.

IP

Isidora P.

Supply Operations Specialist

Enterprise (> 1000 emp.)

9/12/2025

"Waitwhile- an efficient platform that enables communication with couriers for professional purposes."

5/5

What do you like best about Waitwhile?

What I appreciate most is that it gives me valuable insight into the problems and challenges our couriers face on a daily basis. It allows me to gather valuable feedback, listen to their suggestions, concerns, and positive remarks, and address them thoughtfully. At the same time, it provides couriers with a clear and accessible channel to get answers to all their questions, fostering stronger collaboration and mutual satisfaction. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

At the beginning of using the Waitwhile platform, I encountered an issue with automated messages. Specifically, the reminders that were supposed to be sent to couriers one hour before their scheduled appointments were, in certain cases, not being delivered. However, I was able to resolve this problem over time. Review collected by and hosted on G2.com.

What problems is Waitwhile solving and how is that benefiting you?

Waitwhile helps address the concerns of my clients—couriers by enabling me to resolve their issues efficiently. It allows them to join meetings online without having to come into the office or waste their time. Within just 10 minutes of their scheduled appointment, we're able to address all of their questions and concerns effectively. Review collected by and hosted on G2.com.

JP

Jonathan P.

Technical Trainer

Small-Business (50 or fewer emp.)

6/8/2025

"Not Just for Restaurants or Doctor's Offices"

5/5

What do you like best about Waitwhile?

We use Waitwhile a few times a year, when we vend at festivals/expos, and it works great! It's nice to be able to notify someone from across the venue that it's time for their session with just the push of a button. The setup is simple, and they're constantly improving and making thins even easier to use. Any time we've had an issue or question, the support team has been quick and friendly to help. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

The use of SMS messaging is going away for the free plan, so we'll have to start making sure guests provide us an email address that they receive notification for, or that they download the WaitWhile app on their phone to receive the notification. Review collected by and hosted on G2.com.

What problems is Waitwhile solving and how is that benefiting you?

When we first started vending at festivals and expos, we were writing down the name and phone number of people to create a waiting list and then manually texting them when it was their turn. This was tedious and time consuming, and on the rare occasion we would make an error in the number we were texting. Waitwhile made it easy to collect even more data for the guest much faster, including the service(s) they wanted to receive, and the notification process became much simpler by just clicking a button. Review collected by and hosted on G2.com.

JR

Jenn R.

Czar of Guest Experiences

Small-Business (50 or fewer emp.)

8/6/2025

"The ability to change fields to work with my store"

5/5

What do you like best about Waitwhile?

I love that it is very versitile. I am able to change the fields to meet the needs of my store. I also LOVE the metrics that it gives. It is now a part of my Fit Specialist KPI's. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

Some of it I have to really search for. Also, I am trying to get a field to pop up after we finish a fit but so far we are unable to do that. Review collected by and hosted on G2.com.

SA

sk asif a.

Returns and exchanges co worker

Enterprise (> 1000 emp.)

10/14/2025

"Very Efficient, No Complaints"

5/5

What do you like best about Waitwhile?

Waitwhile is very efficient and easy to use, and my customers have been genuinely impressed with it. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

The scheduled waitlist time and the option to join the waitlist are so close together that it often confuses customers. This leads to questions such as, 'How do I join the waitlist?' Review collected by and hosted on G2.com.

GH

Verified User in Higher Education

Enterprise (> 1000 emp.)

10/6/2025

Guest users or non-business users of the software, not included in G2 scores.

"Good way to manage queues"

4.5/5

What do you like best about Waitwhile?

I like that the queuing system is intuitive for queue managers and people that need to be served in the queue, particularly with many queue managers. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

It could be improved with a notification system for entries into the queue. There are sometimes lulls in the queue, so new entries into the queue require that the queue manager be looking at the screen continuously. Review collected by and hosted on G2.com.

SM

saurabh m.

Sales

Small-Business (50 or fewer emp.)

8/30/2022

"It is really easy and comfortable to use."

5/5

What do you like best about Waitwhile?

digital, You can have it from your home, you can communicate with cx in real time so i love it! Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

honestly nothing from, But cx are scared to put their emails in it. So, it should have more knowledge of it's privacy someway. Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

edit

Thank you for sharing your positive feedback, Saurabh! We 're glad to hear you're happy with the product and found it easy to use.

GG

Gissela Vanessa G.

Customer services

Small-Business (50 or fewer emp.)

10/6/2025

"Amazing service!"

5/5

What do you like best about Waitwhile?

You can interact with customers by texting them inside the waitwhile, so they can easy know when is their turn or we can answer questions in advanced as well so is very friendly. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

I think that will be good if the cx doesnt show the system reports it as no show automatically Review collected by and hosted on G2.com.