WestFax Reviews & Product Details

WestFax Product Details

WestFax is an enterprise-grade cloud fax and document delivery platform built for regulated industries, enabling organizations to send, receive, and automate fax workflows with unmatched delivery performance, compliance, and integration flexibility. Designed for healthcare, government, legal, and financial services, WestFax delivers secure, reliable faxing through a cloud-first architecture backed by expert U.S.-based support. WestFax offers multiple delivery options—secure web portal, email-to-fax/fax-to-email, REST API, and MFP/print drivers—making it easy to integrate into existing IT environments without costly re-platforming. Centralized administration includes granular user roles, audit trails, retention policies, and eDiscovery-ready exports. Elastic capacity, number porting, and enterprise SSO ensure the platform scales with business needs. Key features and benefits include: High delivery success rates through carrier-grade routing, smart retries, and proactive monitoring Compliance and security with HIPAA alignment, BAAs, encryption in transit/at rest, IP allowlists, and detailed audit logs. Flexible integrations with Microsoft 365, Teams, Outlook, EHR/RCM systems, SFTP/folder watch, and APIs. SLA-backed reliability with transparent pricing, predictable billing, and zero hidden fees. U.S.-based senior support delivering fast, knowledgeable assistance for regulated IT environments. AI-powered automation for OCR, document classification, and rules-based routing into downstream systems. By combining compliance-grade security, SLA-driven uptime, and integration versatility, WestFax helps enterprises achieve higher fax completion rates, streamline document workflows, and reduce operational costs. Whether deployed as a standalone secure fax service or embedded into existing applications, WestFax provides the delivery performance, transparency, and support that mission-critical organizations demand.

Product Website

Seller

WestFax

Discussions

WestFax Community

Product Description

WestFax is a leading provider of Fax Broadcasting, also called Broadcast Fax.

Overview by

Doug Clayton (Data Scientist, Growth Hacker, Business Coaching, Coder, Generalist)

Pricing

Pricing provided by WestFax.

HIPAA Basic

$14.99

Per Month

View More Pricing Information

WestFax Integrations

(1)

Verified by WestFax

WestFax Media

WestFax is proud to introduce WestFax Comprehend. Intelligent Automated Data Entry. Fax has never been easier. Fax to Fhir / HL7.

Dr Taylor Pollei MD is a board certified facial plastic surgeon in Mission Viejo and Irvine California. His practice uses the WestFax HIPAA compliant fax service to transmit ePHI using the WestFax desktop solution, the WestFax print driver

Official Downloads

(2)

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Nationwide Therapy Network Cuts Costs and Centralizes Faxing with WestFax

WestFax Canadian Data Center & Data Sovereignty Compliance

Interactive Demo

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JS

Jason S.

Owner/CEO

Small-Business (50 or fewer emp.)

8/25/2025

"Westfax is easy and affordable"

5/5

What do you like best about WestFax?

Westfax has been easy to use, affordable and best of all we can call and talk to somebody directly! Review collected by and hosted on G2.com.

What do you dislike about WestFax?

We like everything about Westfax and how user friendly it is. Review collected by and hosted on G2.com.

AM

Verified User in Mental Health Care

Small-Business (50 or fewer emp.)

8/25/2025

"Easy to use and efficient"

5/5

What do you like best about WestFax?

Allows me to work from home. The software is intuitive, and I run into very few issues while using it. Review collected by and hosted on G2.com.

What do you dislike about WestFax?

Sometimes my fax will give the error of "removal list", I'm not sure what this error is as it doesn't give any further information about what the issue is. Review collected by and hosted on G2.com.

LC

Latoya C.

Manager, Telecommunications

Mid-Market (51-1000 emp.)

9/10/2025

"Great E-fax Solution and customer service."

5/5

What do you like best about WestFax?

WestFax's application allows easy electronic faxing and reduction of paper usage. Review collected by and hosted on G2.com.

What do you dislike about WestFax?

The fax number admins don't have access/permissions to create additional users for the fax numbers. Although, our rep., William is great with assisting us in a timely manner. Review collected by and hosted on G2.com.

AL

Verified User in Legal Services

Small-Business (50 or fewer emp.)

12/30/2021

"Works, but most settings need to be changed by support. Not self service"

3.5/5

What do you like best about WestFax?

It gets the job done. It works as a e fax service. Pretty straightforward has multiple methods of use - print to fax driver, desktop application, ability to fax via MFP, Online portal. Review collected by and hosted on G2.com.

What do you dislike about WestFax?

It's easy to use but most settings require contacting support. It is not very admin friendly. I've run into a lot of little problems and it's not fully developed to the point where it's super customizable. Review collected by and hosted on G2.com.

Recommendations to others considering WestFax:

Speak in depth with partner or WestFax about little things you need and that are required, and I mean every single little detail. Have them explain to you the configurations in full detail and explanation. I was sold this product with false promises/misunderstandings of how it works. And when I would ask support about the things I was told about they had no idea what I was talking about. Review collected by and hosted on G2.com.

What problems is WestFax solving and how is that benefiting you?

Remote faxing. No longer need to walk up to an MFP to fax. It allows users to fax remotely, less need to be on-premises. Less time having to get up from desk when in office. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

7/2/2020

"Very flexible, reliable, and easy to use"

5/5

What do you like best about WestFax?

It's extremely easy to use, and very flexible (there are multiple options for sending/receiving and managing faxes). The print driver makes it extraordinarily easy to send a fax. Same with email-to-fax. Review collected by and hosted on G2.com.

What do you dislike about WestFax?

There are no negatives that I can think of. It just works. It has been 100% reliable. Review collected by and hosted on G2.com.

What problems is WestFax solving and how is that benefiting you?

Very helpful for sending secure documents that I don't want to e-mail due to privacy/security of e-mail. It saves me time because I can send a fax directly from my computer (using the provided printer driver), or via the web portal. I also like having a record of all faxes sent. It provides evidence if I need to later prove that I sent something. Review collected by and hosted on G2.com.

EH

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

12/1/2020

"WestFax is fast, convenient and secure."

5/5

What do you like best about WestFax?

WestFax is the best online fax service, offering a combination of fax-management features and easy-to-use software that appeals to frequent faxers. WestFax also supports a wide variety of file formats, and it's priced more attractively than a better-known online fax service like eFax.

Local, international, and toll-free fax numbers available.

Good fax quality.

Modern mobile apps.

I have been using this service for a few years and it made our lives much easier I can say. The support team is amazing, gives you very fast resolution all the time and they are all so professional and patient. I would definitely recommend WestFax. One of the most reliable secure products on the market. Review collected by and hosted on G2.com.

What do you dislike about WestFax?

Better integration with other apps... SSO SAML Review collected by and hosted on G2.com.

Recommendations to others considering WestFax:

WestFax is the best online fax service, offering a combination of fax-management features and easy-to-use software that appeals to frequent faxers. WestFax also supports a wide variety of file formats, and it's priced more attractively than a better-known online fax service like eFax. Review collected by and hosted on G2.com.

What problems is WestFax solving and how is that benefiting you?

WestFax is fast, convenient and secure. HIPAA faxing, secure medical transactions Review collected by and hosted on G2.com.

UC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

1/29/2020

"Inexpensive fax service that with great support and features."

4.5/5

What do you like best about WestFax?

It was easy to sign up and cheaper than the other ones I looked at.

The Email to Fax feature is awesome. I can send a fax just using email and attaching my fax. I also like the print driver so I can print off invoices and have them directly faxed. Review collected by and hosted on G2.com.

What do you dislike about WestFax?

Not enough interactions to have any potential dislikes at this time Review collected by and hosted on G2.com.