When I Work Reviews & Product Details - Page 4

Hello there,

Dawn here from When I Work. Thank you so much for taking the time to leave such a wonderful review!

We're thrilled to hear that you've found our customer service team to be knowledgeable and helpful. That truly means a lot to us.

We’re continuously working to address bugs and explore new enhancements to improve the experience for our users. Your feedback plays a big role in that process, and we sincerely appreciate you sharing it with us.

Thanks again for being a part of the When I Work community!

Warmly,

Dawn

Hi Deepz,

Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your feedback and are so glad to hear you’re happy with our app!

Regarding your comments about the chat option, we definitely want to improve this feature, and our Customer Care team would love to hear more about your experience. Please submit a ticket using the link below so we can assist you further and work on making the chat feature better for you:

https://help.wheniwork.com/submit-a-ticket/

Thanks again for sharing your thoughts with us—we look forward to hearing from you!

Warmest wishes,

Dawn

Hi Nick,

Shab here from When I Work. Thank you kindly for your wonderful review!

We appreciate you taking the time to reach out to us. If any questions arise, please submit a ticket to us (https://help.wheniwork.com/submit-a-ticket/. ) and we'd be more than happy to help.

Thank you!

Warmly,

Shab

Hi Bill,

Shab here from When I Work. Thank you kindly for your valuable insights regarding When I Work! Regarding Time Off requests, Our Customer Care team would be happy to help you out. Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance!

Thank you again for taking the time to write us your suggestions and feedback as we love learning how we can improve!

Warmly,

Shab

Hi Heather,

Kat from the Customer Care team here at When I Work. I just wanted to say a big thank you for your wonderful review!

We’re so excited to hear that When I Work has made such a positive impact on your scheduling needs. It’s great to know our Customer Care team has been able to support you!

We appreciate your feedback about the ability to delete a WorkChat message and understand how valuable this feature would be. Thank you for pointing this out.

If you have any more questions or need anything else, just let us know. We are here at When I Work whenever you need us!

Best,

Kat

Hi there Ashley,

Ky here from the Customer Care team at When I Work. I wanted to follow-up to thank you for taking the time to leave us this detailed review!

We're so glad to hear that switching to When I Work has helped streamline your scheduling process and it's been easy to use and learn!

If you have any additional questions or concerns you can submit a ticket anytime by visiting https://help.wheniwork.com/submit-a-ticket/. We are happy to help!

Thank you for being a part of When I Work, Ashley!

Warm regards,

Ky

Hey Melody,

Jeremy here with Customer Care, thank you so much for providing the review. I'd be happy to assist with notifications.

When assigning users with the Role Manager and Supervisor they would receive notifications for users that share the same scheduling assignments as their profiles. You can assign specific schedules to the Manager Role, this would still allow them to view all schedules but only give them notifications for users who are assigned to the same schedule. You can assign Supervisor Role users to specific schedules, this would limit them to view only the schedules and users that are assigned to the same schedules as them and would send notifications based on those schedules.

If you have any questions please don't hesitate to reach out to us by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/ and we would be happy to further assist!

Best,

Jeremy

Hi there Leslie,

Ky here from the Customer Care team at When I Work. I wanted to thank you for taking the time to leave us this awesome review!

We're so glad to hear When I Work has been a user-friendly service and has helped to create schedules and track your employees' hours.

We hear your feedback on the ability to edit your registered user's emails and we can definitely see how this would be useful. Thank you for bringing this to our attention.

Please let me know if you have any additional questions or concerns. I'm always happy to help!

Thank you for being a part of When I Work, Leslie!

Warm regards,

Ky

Hi there Joshua,

Ky here from the Customer Care team at When I Work. I wanted to follow-up to thank you for your feedback.

We hear you on WorkChat and wanted to share that improving both the speed and reliability of our software is one of our team's highest priorities. We really appreciate you taking the time to share your experience.

If you'd like for us to take a closer look into the issues you're seeing with WorkChat please submit a ticket anytime by visiting https://help.wheniwork.com/submit-a-ticket/. We are happy to help!

Thank you for being a part of When I Work, Joshua!

Warm regards,

Ky

Hello Cindy,

Sarah here from the Team at When I Work.

Thank you for taking the time to review the When I Work product.

We are thrilled to hear that When I Work is making scheduling and managing staff across different sites easier for you and we appreciate your feedback.

Although not currently available, I can see how it may be useful for your team as well as others to have an external calendar link that can be shared with clients so that they can see the schedule for their site. We appreciate valuable suggestions like this as we consider enhancements and future updates to the product.

Please don't hesitate to reach out to our Care Team with any additional questions, concerns, or feedback. You can submit a ticket anytime by visiting https://help.wheniwork.com/submit-a-ticket/. We are happy to help!

Take care,

Sarah