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Wolken Service Desk Reviews & Product Details

Wolken Service Desk Product Details

Wolken Service Desk is a powerful, comprehensive platform designed to streamline and optimize operations in IT Service Management, & Non-IT Operations. Built to help organizations efficiently manage high volumes of service requests, Wolken Service Desk brings together advanced features that improve operational effectiveness and elevate user satisfaction. Our platform includes an integrated Knowledge Base that empowers users with self-service options, helping them resolve issues independently while easing the workload on support teams. Robust SLA (Service Level Agreement) management ensures that all service requests are handled consistently and on time, creating a reliable experience for both customers and internal teams. What sets Wolken Service Desk apart is its AI-driven capabilities. The AI Co-Pilot feature provides real-time suggestions, automates repetitive tasks, and offers predictive insights, allowing support teams to focus on complex, high-priority issues. Meanwhile, AI Agent Assist enhances agent performance by summarizing tickets, predicting reopens, and analyzing customer sentiment, enabling faster, more efficient ticket resolution and a more personalized customer experience. Founded with a vision to simplify service management, Wolken Software has become a trusted partner for organizations looking to modernize and automate their support processes. With Wolken Service Desk, businesses can expect a seamless, data-driven solution that delivers faster response times, higher customer satisfaction, and a more empowered support team ready to tackle the demands of today’s service environment. Key Features: • Self-service Knowledge Base • SLA Management for consistent service delivery • AI Co-Pilot for workflow optimization and insights • AI Agent Assist for improved ticket handling and customer sentiment analysis Discover how Wolken Service Desk can transform your service management processes and support your organization’s growth.

Product Website

Seller

Wolken Software

Discussions

Wolken Service Desk Community

Languages Supported

Catalan, Czech, Welsh, Danish, German, Greek, English, Finnish, French, Irish, Hindi, Croatian, Hungarian, Icelandic, Italian, Japanese, Korean, Latin, Dutch, Polish, Portuguese, Spanish, Swedish, Turkish, Ukrainian, Vietnamese, Chinese (Traditional)

Product Description

Wolken Service Desk is based on a SaaS model and designed to resolve any service desk problems.

Overview by

Vinu Iyer

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

Wolken Service Desk Media

Wolken Service Desk Demo - Reporting & Analytics

Wolken ServiceDesk enables you to collect and analyze data intelligently in real-time and provides meaningful summaries for your business.

Wolken Service Desk Demo - Omnichannel Support

Wolken ServiceDesk offers your customers an integrated, high end customer experience across channels like e-mail, social media, widget and telephony.

Wolken Service Desk Demo - 360 Ticket View

Access all the necessary information faster with Wolken ServiceDesk's Ticket Summary feature.

Wolken Service Desk Demo - Knowledge Base Module

Wolken ServiceDesk comes with an in-built Knowledge Base that can be viewed by both your customers and agents and helps in resolving queries real time.

Wolken Service Desk Demo - Dynamic Views

Select what you want to see on your login screen. Edit your screen without any code and work comfortably with the information you want to see.

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PS

Pradeep S.

Mid-Market (51-1000 emp.)

8/9/2023

"Highly recommended for any business"

5/5

What do you like best about Wolken Service Desk?

Wolken service desk ticks all the boxes for a service desk tool. Easy to use, has all the features that required for operations and the ease of integrations with third party platforms is a great plus point. Review collected by and hosted on G2.com.

What do you dislike about Wolken Service Desk?

There is nothing to dislike about the tool. Any product has to go through its evolution with time and AI/ML features are being proposed for future releases and looking forward to experiencing the same. Review collected by and hosted on G2.com.

What problems is Wolken Service Desk solving and how is that benefiting you?

Currently we are using Wolken service desk for all our customer delivery where SLA's are key for operations. The ease of creating tickets, the operations flow and visibility to our customers is seamless. The knowledge base helps us and also users to resolve the tickets/issue faster. The reports and dashboards helps us generate our weekly/monthly reports easier and the tool becomes single point of reference/proof for review. Review collected by and hosted on G2.com.

DG

Dayakar G.

Mid-Market (51-1000 emp.)

10/3/2023

"It is very user friendly and very relevant to the Bussiness"

5/5

What do you like best about Wolken Service Desk?

It would be very easy to track the Complaints/ Issues and help us to reslove the customer issues on the given SLA time.

Very healpful to resolve the Customer Complaints ontime. Review collected by and hosted on G2.com.

What do you dislike about Wolken Service Desk?

Not observed not much Downsides, need some more developments. Review collected by and hosted on G2.com.

PG

Prasanna G.

Enterprise (> 1000 emp.)

9/28/2023

"SaaS based product and available on Opex model."

5/5

What do you like best about Wolken Service Desk?

Easy installation & configurations. Ready to Go workflows. No headache of owning and maintaing the products / services Review collected by and hosted on G2.com.

What do you dislike about Wolken Service Desk?

To create and customize the dashboards & frequency of use Review collected by and hosted on G2.com.

RD

Rick d.

Small-Business (50 or fewer emp.)

8/9/2023

""Empowering Efficiency and Collaboration: My Journey with the Woken Service Desk Product""

5/5

What do you like best about Wolken Service Desk?

The Woken Service Desk offers a range of benefits that make it stand out as a valuable tool compared to others, for efficient and collaborative support management Review collected by and hosted on G2.com.

What do you dislike about Wolken Service Desk?

we have not undergone any issues with the Wolken Team during the setup of Go Live.

overall the Wolken team provided everything we asked for. Review collected by and hosted on G2.com.

EC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

8/14/2023

"Great solution for a wide variety of business problems"

5/5

What do you like best about Wolken Service Desk?

It is a very easy to use, flexible tool at a very competitive price. I enjoy working with the leadership team at Wolken who have a deep understanding of the software business and other business they touch. Review collected by and hosted on G2.com.

What do you dislike about Wolken Service Desk?

I'd love it if they would only have me as their customer :) - hard to identify anything to dislike to be honest, our interactions over the past five years have only been positive. Review collected by and hosted on G2.com.

What problems is Wolken Service Desk solving and how is that benefiting you?

We needed a platform to meet our need to help provide excellent customer support to our customers. We're an enteprise software house and our customer can face complex issues - Wolken allows us to capture all required information in an easy and flexible way which leads to a smooth experience for both our customers and employees. Review collected by and hosted on G2.com.

YB

Yadu B.

Small-Business (50 or fewer emp.)

8/11/2023

"Use Service Desk for increased Customer Satisfaction"

4.5/5

What do you like best about Wolken Service Desk?

Wolken Service Desk helps us achieve our customer satisfaction goals with accuracy, predictability, and control. I particularly like the aspect of building knowledge bases to reduce time to respond better. Review collected by and hosted on G2.com.

What do you dislike about Wolken Service Desk?

Nothing particular. Wolken is very responsive to our requests to fine tune our implementation and their engineers are competant. Review collected by and hosted on G2.com.

EC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

8/11/2023

"Rich features and configurability"

5/5

What do you like best about Wolken Service Desk?

Ability to use natural language to describe issues and very prompt and relevant responses from our knowledge bases Review collected by and hosted on G2.com.

What do you dislike about Wolken Service Desk?

Responses can be more human like especially along the lines of what's offered by some of the large language models .. perhaps integrating with such will make it better Review collected by and hosted on G2.com.