YouScan Reviews & Product Details

We use this tool to do our social media listening, and it's been a game-changer. We've been able to find and participate in conversations that we would have otherwise missed. The starter plan is a great value! The visual and audio insights are something we couldn't find with other social listening platforms. They also offer excellent customer support. Review collected by and hosted on G2.com.

Compared to other social listening platforms, the UX isn't the best, and it can be a little clunky. I would not recommend it for team members who have a hard time learning new technology. I also wish there were a mobile app. The website doesn't work well on a mobile device, and being able to access insights on the go is paramount for social media teams. Review collected by and hosted on G2.com.

YouScan is the best "bang for your buck" tool on the social listening market right now. Unlike other platforms, it will not break the bank, and still comes with an extremely wide breadth of sources including TikTok, Facebook, and Instagram, which can be difficult to access on other social listening tools. The geographic range of sources was the top selling point for my team, as we required deep reseach capabilities in Central Asia, a region that is not well covered under other social listening tools. YouScan is on the leading edge of innovation, with tools like visual recognition and Copilot integration that are unmatched on the current market. I've found YouScan to be easy to use, though I had a background in social listening beforehand. But with the level of detailed attention and eager support provided by YouScan's customer service, I think anyone can take advantage of their services and quickly learn to use YouScan to its best capability. My team has used Youscan for nearly a year, to great success, monitoring two large infrastructure projects in an extremely complex information environment with a multitude of stakeholders and many misinformation campaigns. It helps us stay ahead of the noise and keep our clients informed on risks and opportunities related to their projects. Review collected by and hosted on G2.com.

My only complaint about YouScan is the user interface for writing queries, which could be improved. It would be nice if the topics included subtopics, so writers do not have to manage such large queries. It's not impossible, but could be easier. Review collected by and hosted on G2.com.

The platform's interface and visual layout are easy to understand and use. The charts are super clean and easy to export or adjust based on what you need. This has made my reporting much more comprehensive and faster than other tools. I love the variety of options YouScan has to filter data, particularly across sentiment and visual. Review collected by and hosted on G2.com.

I wish the search feature had a few more capabilities similar to the Topics. Sometimes, I need a bit more data but don't want to create a full topic. The query building system is also a bit complicated to understand compared to previous tools I've used, but primarily because of the variety of options you can narrow down a conversation by. Review collected by and hosted on G2.com.

I really enjoy working with YouScan. The platform stands out for its ease of use and simple implementation, which significantly simplifies work and saves time. I would also like to highlight the high level of customer support — the team always responds to requests quickly and professionally, taking individual needs into account. I use the service frequently because of its stability and convenience. The functionality is rich and diverse, allowing efficient handling of various tasks, and integration with other systems goes smoothly. Overall, YouScan is a reliable and flexible tool for analytics and monitoring.

I use the Custom Dashboards; they help me quickly create reports and see how different topics compare.

The flexible filters and sorting make it simple to segment the data, and tracking sentiment across topics gives us a better sense of audience mood and trends. Review collected by and hosted on G2.com.

All YouScan features are currently working properly, and I have not encountered any difficulties or additional questions. Review collected by and hosted on G2.com.

Our company uses YouScan for monitoring brand mentions online. It's a convenient tool with flexible filter settings and deep analytics.

YouScan allows for effective reputation monitoring, enabling quick responses to mentions across media and social media. We also track competitors, which helps us adopt best practices or avoid potential mistakes in our own campaigns.

A distinct advantage is the support service and the availability of a personal manager who quickly assists with various issues.

YouScan is a useful tool for companies that need to track online communications. Review collected by and hosted on G2.com.

YouScan is a powerful tool, but like any service, it has a few aspects where improvements would be beneficial.

Some features aren't immediately intuitive, so it can take extra time to fully grasp the platform and effectively set up queries and filters.

The sentiment analysis doesn't always work correctly. Occasionally, the system might misinterpret the emotional tone of comments, requiring manual intervention and adjustments.

Sometimes, the data on the dashboard doesn't refresh properly, and you have to reload the page to see the updated figures, which is a minor inconvenience. Review collected by and hosted on G2.com.

YouScan has completely transformed the way our team approaches social media monitoring. It’s not just another listening tool—it’s a platform that actually delivers intelligence we can act on. The biggest game-changer for us has been the logo recognition feature. We’re now uncovering brand mentions in user-generated content that would’ve flown completely under the radar before. This has helped us surface valuable insights and even detect high-profile mentions that were previously invisible to traditional text-based tools.

We’ve used other platforms in the past, but none have come close to what YouScan offers in terms of visual analysis and AI-driven context. It’s helped us spot trends earlier, understand how our brand is being seen and shared, and even flag emerging opportunities or risks—all in real time.

Simply put, YouScan has raised the bar for what we expect from a social listening platform. It’s become an essential part of how we track our brand presence and stay ahead in an increasingly visual online world. Review collected by and hosted on G2.com.

It would be nice if the features were inclusive and not an added fee for each feature. Review collected by and hosted on G2.com.

YouScan has completely transformed the way our team approaches social media monitoring. It’s not just another listening tool—it’s a platform that actually delivers intelligence we can act on. The biggest game-changer for us has been the logo recognition feature. We’re now uncovering brand mentions in user-generated content that would’ve flown completely under the radar before. This has helped us surface valuable insights and even detect high-profile mentions that were previously invisible to traditional text-based tools.

We’ve used other platforms in the past, but none have come close to what YouScan offers in terms of visual analysis and AI-driven context. It’s helped us spot trends earlier, understand how our brand is being seen and shared, and even flag emerging opportunities or risks—all in real time.

Simply put, YouScan has raised the bar for what we expect from a social listening platform. It’s become an essential part of how we track our brand presence and stay ahead in an increasingly visual online world. Review collected by and hosted on G2.com.

My biggest complaint with YouScan is that additional features are an added price vs. all inclusive. However, this is common with many platforms so not a deal breaker. Review collected by and hosted on G2.com.

The most important thing about being able to work with Youscan is that you can rely on the support and guidance of a human team that is always ready and willing to provide assistance when the end user needs it. Regarding the use of Youscan, I can say that its use has no difficulties. Review collected by and hosted on G2.com.

I understand that it's due to licensing and negotiation issues, but the limitation on being able to create topics is what complicates the work. Review collected by and hosted on G2.com.

We needed an expansive, nimble and rich social listening tool that handles a constant flow of incoming research requests. YouScan delivered on this and more, especially with strong insights in mention audience demographics as well as deep TIkTok coverage.

Furthermore, new user onboarding customer support has been white-glove and rich with additional collateral to increase adoption and self-taught success. Review collected by and hosted on G2.com.

Not a drawback but just a callout. Annual payment needs to be done in full and our internal departments did not typically manage finances in that manner. All is good but more just a heads up. Review collected by and hosted on G2.com.

It allows not only to track mentions of our brand in real time, but also to understand the visual context in which it appears, something that few tools offer. Additionally, the platform is very intuitive, has customizable dashboards, and its alert system helps us react quickly to any important situation. The customer support is also excellent: always quick and friendly. Review collected by and hosted on G2.com.

In general, I am very satisfied with YouScan. If I had to mention something, it would be that at first the learning curve can seem a bit steep due to the number of features it offers. However, once you become familiar with the platform and take advantage of its training resources, everything becomes very smooth. Review collected by and hosted on G2.com.