The G2 on 401GO

401GO Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users highlight the easy setup of 401GO, appreciating the seamless installation process and excellent customer support. (13 mentions)

Users appreciate the ease of use of 401GO, highlighting its user-friendly interface and excellent customer support. (12 mentions)

Users praise the exceptional customer support of 401GO, highlighting their responsiveness and helpfulness in resolving issues. (11 mentions)

Users appreciate the comprehensive 401k management offered by 401GO, making future planning straightforward and efficient. (7 mentions)

Users commend the extremely responsive customer service of 401GO, always ready to assist with any inquiries. (6 mentions)

Users face integration issues between 401GO and HRIS platforms, complicating management of employee enrollments and payroll. (2 mentions)

Users experience complex manual labor when resolving enrollment issues and fee negotiations, finding it less than ideal. (2 mentions)

Users report payroll discrepancies between 401GO and their payroll program, causing confusion and occasional billing issues. (2 mentions)

Users find the poor navigation of 401GO cumbersome, making tasks like transfers and logins difficult and frustrating. (2 mentions)

Users find the difficulty understanding of 401GO's performance and allocations frustrating, hindering their ability to transfer efficiently. (1 mentions)

Users are frustrated by email issues, including verification processes that hinder access for those without email. (1 mentions)

Users find the Solo(k) plans expensive, leading to concerns about scalability based on AUM pricing. (1 mentions)

Top Pros or Advantages of 401GO

1. Easy Setup

Users highlight the easy setup of 401GO, appreciating the seamless installation process and excellent customer support.

See 13 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"I love 401GO"

What do you like about 401GO?

My two favorite things about 401GO are their customer service and the programs connectivity with other programs. They are extremely responsive and he

Cheryl B.

Small-Business (50 or fewer emp.)

4.5/5

"Great to work with!"

What do you like about 401GO?

They are so easy to get set up with and answered all of our questions. They work directly with our payroll company and I don't have to worry about it.

2. Ease of Use

Users appreciate the ease of use of 401GO, highlighting its user-friendly interface and excellent customer support.

See 12 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"401GO delivers top-notch service"

What do you like about 401GO?

The employees at 401GO are very responsive to our inquiries and are willing to help us deliver a solid 401k program to our employees. Also, very easy

Jeffery L.

Small-Business (50 or fewer emp.)

5.0/5

"Love working with 401go"

What do you like about 401GO?

We've been working with 401go for 3 years now and have placed our own 401k as well as several client plans on their platform. Easy to use. Great cus

3. Customer Support

Users praise the exceptional customer support of 401GO, highlighting their responsiveness and helpfulness in resolving issues.

See 11 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"I love 401GO"

What do you like about 401GO?

My two favorite things about 401GO are their customer service and the programs connectivity with other programs. They are extremely responsive and he

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great addition to employee benefits"

What do you like about 401GO?

Customer service is wonderful, the website is easy to use for both users and employees.

4. 401k Management

Users appreciate the comprehensive 401k management offered by 401GO, making future planning straightforward and efficient.

See 7 mentions

See Related User Reviews

Caribbean G.

Small-Business (50 or fewer emp.)

5.0/5

"Grest option for a self employed person!"

What do you like about 401GO?

401GO gives me an opportunity to plan for the future.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"401GO delivers top-notch service"

What do you like about 401GO?

The employees at 401GO are very responsive to our inquiries and are willing to help us deliver a solid 401k program to our employees. Also, very easy

5. Responsive Representatives

Users commend the extremely responsive customer service of 401GO, always ready to assist with any inquiries.

See 6 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"I love 401GO"

What do you like about 401GO?

My two favorite things about 401GO are their customer service and the programs connectivity with other programs. They are extremely responsive and he

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"401GO delivers top-notch service"

What do you like about 401GO?

The employees at 401GO are very responsive to our inquiries and are willing to help us deliver a solid 401k program to our employees. Also, very easy

Top Cons or Disadvantages of 401GO

1. Integration Issues

Users face integration issues between 401GO and HRIS platforms, complicating management of employee enrollments and payroll.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"LOVE THIS SERVICE FOR 401K MANAGEMENT FOR SMALL BUSINESS!"

What do you dislike about 401GO?

Honestly, nothing that I dislike about using this service! I guess one thing would be that it doesn't integrate directly with Square payroll but it's

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Rather simple and straightforward, have had good support when needed"

What do you dislike about 401GO?

We have a bit of complexity with regards to a part-time employee who got enrolled by default even though they don't qualify - getting that fixed in be

2. Manual Labor

Users experience complex manual labor when resolving enrollment issues and fee negotiations, finding it less than ideal.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Rather simple and straightforward, have had good support when needed"

What do you dislike about 401GO?

We have a bit of complexity with regards to a part-time employee who got enrolled by default even though they don't qualify - getting that fixed in be

Jeffery L.

Small-Business (50 or fewer emp.)

5.0/5

"Love working with 401go"

What do you dislike about 401GO?

We have a negotiated rate for our per person fees and it's always tricky trying to rememeber to reach out to them to make sure we ask them to extend i

3. Payroll Issues

Users report payroll discrepancies between 401GO and their payroll program, causing confusion and occasional billing issues.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Good service"

What do you dislike about 401GO?

Has had billing issues a couple times but was resolved

Nathan B.

Small-Business (50 or fewer emp.)

5.0/5

"401GO removes many of the hurdles to a cost effective and easily administered 401(k) plan"

What do you dislike about 401GO?

There are emails generated indicating a difference in retirement calculations from what 401GO calculated and what the payroll program calculated. Some

4. Poor Navigation

Users find the poor navigation of 401GO cumbersome, making tasks like transfers and logins difficult and frustrating.

See 2 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"401GO delivers top-notch service"

What do you dislike about 401GO?

Logging in. I don't like that I have to click through three screens before I get to my company: Client Login; Secure Sign-in;and two-factor authentic

Patrick L.

Small-Business (50 or fewer emp.)

3.0/5

"A bit underwhelmed"

What do you dislike about 401GO?

Performance and changing allocations is clunky. I'm trying to transfer out now and it's not user friendly. I'm in this industry and am having diffic

5. Difficulty Understanding

Users find the difficulty understanding of 401GO's performance and allocations frustrating, hindering their ability to transfer efficiently.

See 1 mentions

See Related User Reviews

Patrick L.

Small-Business (50 or fewer emp.)

3.0/5

"A bit underwhelmed"

What do you dislike about 401GO?

Performance and changing allocations is clunky. I'm trying to transfer out now and it's not user friendly. I'm in this industry and am having diffic

6. Email Issues

Users are frustrated by email issues, including verification processes that hinder access for those without email.

See 1 mentions

See Related User Reviews

Nathan B.

Small-Business (50 or fewer emp.)

5.0/5

"401GO removes many of the hurdles to a cost effective and easily administered 401(k) plan"

What do you dislike about 401GO?

There are emails generated indicating a difference in retirement calculations from what 401GO calculated and what the payroll program calculated. Some

7. Expensive

Users find the Solo(k) plans expensive, leading to concerns about scalability based on AUM pricing.

See 1 mentions

See Related User Reviews

Rachel L.

Small-Business (50 or fewer emp.)

4.0/5

"Easy to use, fairly priced"

What do you dislike about 401GO?

Pricing does not scale as it is AUM based.

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Jeffery L.

Founder

Small-Business (50 or fewer emp.)

11/25/2024

"Love working with 401go"

5/5

What do you like best about 401GO?

We've been working with 401go for 3 years now and have placed our own 401k as well as several client plans on their platform. Easy to use. Great customer support. And the implementation and conversion process is about as simple as I've ever worked with.

Great service guys! Keep improving.

Jeff Review collected by and hosted on G2.com.

What do you dislike about 401GO?

We have a negotiated rate for our per person fees and it's always tricky trying to rememeber to reach out to them to make sure we ask them to extend it manually to each new client we onboard. It would be nice to have the option to simply have that be a standard pricing for our tenant. Review collected by and hosted on G2.com.

Response from Daniel Beck of 401GO

edit

We're thrilled to hear that you've had a positive experience with 401go over the past 3 years! We appreciate your feedback and are glad to hear that our platform is easy to use and that you've had great customer support. We will definitely take your suggestion into consideration for standard pricing for your clients. Thank you for your continued support!

Verified User in Manufacturing

Small-Business (50 or fewer emp.)

11/21/2024

"Now More than One Year with 401GO"

5/5

What do you like best about 401GO?

- Great line-up of high quality, low cost funds

- Tool to recommend a portfolio to participants

- Understandable dashboard website for both participants and admin

- Year end recon process was very straightforward

- Dedicated account manager is the single point of contact -- excellent customer service. Really happy with the support and resolution of any issue very quickly.

- We have 360 integration with our payroll provider, Paycom. This is working really well. Employees make changes on the 401Go site, and the updates happen in payroll quickly. Review collected by and hosted on G2.com.

What do you dislike about 401GO?

No complaints about 401Go. Employees really happy with it, and it's easy to administer. Review collected by and hosted on G2.com.

Response from Daniel Beck of 401GO

edit

We're delighted to hear that you and your employees are happy with 401Go. Thank you for choosing us to help improve your 401k experience.

Prahlad .

Small-Business (50 or fewer emp.)

6/5/2025

"401K retirement plans for small to mid size companies"

5/5

What do you like best about 401GO?

The platform is easy to access and implement. I can see my commission structure and other dashboards clearly. Review collected by and hosted on G2.com.

What do you dislike about 401GO?

Commission is low. They give the flat referral rate instead of percentage. Review collected by and hosted on G2.com.

Response from Judd Bagley of 401GO

edit

Thank you for the review, Prahlad.

Will C.

Financial Advisor

Small-Business (50 or fewer emp.)

12/3/2024

"I am an Advisor and Client of 401Go"

4.5/5

What do you like best about 401GO?

Working with the staff at 401Go was awesome and easy. As an advisor and client, Dustin and team will walk you through every step in the process. They will not leave you to figure it out on your own. The ease of the platform and the support of the 401Go team is perfect. Review collected by and hosted on G2.com.

What do you dislike about 401GO?

i haven't found anything yet that i am not happy with. Review collected by and hosted on G2.com.

Response from Jennifer Stott of 401GO

edit

We're so glad you've had such a positive onboarding experience! We continually strive to provide excellent support to our partners and clients.

Verified User in Human Resources

Small-Business (50 or fewer emp.)

11/26/2024

"LOVE THIS SERVICE FOR 401K MANAGEMENT FOR SMALL BUSINESS!"

5/5

What do you like best about 401GO?

401GO is a super convenient and simple way to manage employee's 401K services. This takes out all the guess work and the interface on the software is superbly designed.

Also - there is always a human on the other side available to help. Our 401GO Rep was very hands on in getting us all set up correctly. We're a small company so I wear many hats, I absolutely love services like this that make it easier to understand and provide benefits to our employees -- and 401GO rates at the top of my list for services. Review collected by and hosted on G2.com.

What do you dislike about 401GO?

Honestly, nothing that I dislike about using this service! I guess one thing would be that it doesn't integrate directly with Square payroll but it's still very, very simple to use and report. Review collected by and hosted on G2.com.

Verified User in Chemicals

Small-Business (50 or fewer emp.)

11/20/2024

Business partner of the seller or seller's competitor, not included in G2 scores.

"Exceptional Professionalism and Lightning-Fast Communication"

5/5

What do you like best about 401GO?

Outstanding Experience with Exceptional Communication! Starting a new 401k program for our employees felt overwhelming at first, but working with Katie B. has made the process seamless. Katie is incredibly responsive, answering all my questions and emails with impressive speed. She’s also readily available for Google Meets, which adds a personal touch. The best part has truly been the clear and efficient communication—it’s reassuring to know I can always reach out with questions and receive thoughtful, prompt responses. For any business owner just starting out, this level of support is invaluable! Review collected by and hosted on G2.com.

What do you dislike about 401GO?

Good Service, But Room for Improvement on Recurring Features. Overall, the system works well, but one technical issue has been a bit inconvenient. One of my employees is on a weekly pay schedule, and there’s no option for a recurring setup. It’s a hassle to manually process it every week. I’m confident this will be addressed in future updates. Review collected by and hosted on G2.com.

Response from Daniel Beck of 401GO

edit

Thank you for your feedback on the recurring features. We appreciate your input and will definitely consider this for future updates to enhance the user experience.

Todd S.

Investor

Small-Business (50 or fewer emp.)

11/27/2024

"Customer support has been great. Even the Co-Founders are accessible!"

4.5/5

What do you like best about 401GO?

The customer support and the customization options during setup were beyond my expectations. One of the Co-Founders spent an hour on a call answering my many questions which was greatly appreciated! Review collected by and hosted on G2.com.

What do you dislike about 401GO?

I'm not a big fan of the extra fee to have investments self managed by my financial advisor. Also, the fees for the defined benefit plan were a little higher than expected. I also think 401GO investment performance reporting is just average. I wish there was more custom reporting options to pull performance reporting by different cuts. Review collected by and hosted on G2.com.

Caribbean G.

Tax Specialist

Small-Business (50 or fewer emp.)

2/1/2022

"Grest option for a self employed person!"

5/5

What do you like best about 401GO?

401GO gives me an opportunity to plan for the future. Review collected by and hosted on G2.com.

What do you dislike about 401GO?

I can't think of any dislikes at this time. Review collected by and hosted on G2.com.

Verified User in Machinery

Small-Business (50 or fewer emp.)

11/21/2024

"Rather simple and straightforward, have had good support when needed"

4.5/5

What do you like best about 401GO?

It was easy to set up, it is easy to maintain, and it has been easy to get questions answered from a real person when needed. Review collected by and hosted on G2.com.

What do you dislike about 401GO?

We have a bit of complexity with regards to a part-time employee who got enrolled by default even though they don't qualify - getting that fixed in between 401GO and our HRIS platform (through which we do payroll and use 401GO) has not been straightforward. But over-riding the error each pay period as instructed by 401GO, until we have the time to figure it out for real, has been easy enough, although not ideal. Review collected by and hosted on G2.com.

Response from Daniel Beck of 401GO

edit

We appreciate your feedback and are happy to hear that you've found 401GO easy to use and have received good support when needed. We apologize for the inconvenience with the part-time employee enrollment and are actively working to improve integrations with the various HRIS platforms we connect to. Thank you for your understanding, and we're committed to resolving this issue for you.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

11/21/2024

"Thank you, 401GO, for delivering a product that works so well for us!"

5/5

What do you like best about 401GO?

We've been using 401GO, and it has truly exceeded our expectations. The platform's ease of implementation and intuitive user experience made setting up and managing our 401(k) plan seamless and stress-free. From onboarding to ongoing management, the process is straightforward, saving us time and simplifying what could otherwise be a complex task.

Their support team is knowledgeable and responsive, ensuring we always have help when needed. We’re thrilled with how 401GO has made retirement planning accessible and efficient for our organization, and we confidently recommend it to others looking for a reliable 401(k) provider.

Thank you, 401GO, for delivering a product that works so well for us! Review collected by and hosted on G2.com.

What do you dislike about 401GO?

So far, we like everything about 401GO for our business. Review collected by and hosted on G2.com.

Response from Daniel Beck of 401GO

edit

Thank you for sharing your positive experience with 401GO! We're thrilled to hear that our platform has exceeded your expectations and made managing your 401(k) plan stress-free. Our team is dedicated to providing a seamless and intuitive user experience, so it's great to know that you found the implementation process straightforward.