Front

We’re excited to announce that Front now integrates with GitBook — making it easier than ever for your team to access knowledge and documentation right where conversations happen. Bring your product docs, help articles, and internal knowledge directly into Front, so your team can respond faster and with greater context. 👉 Learn more about the integration here: https://bit.ly/49buLMu

Instead of hoping a bot writes the right thing, design AI-powered workflows that mirror your team’s best practices with Autopilot Playbooks. Autopilot Playbooks let you: 🔹 Create flexible, branching workflows powered by AI prompts 🔹 Guide replies with exact instructions, so customers get the right tone and details 🔹 Connect third-party data to ensure automation reflects real-time account context Smarter workflows → faster resolutions → better outcomes for customers. Need we say more? See Autopilot in action 👉 https://bit.ly/4nfadq9

Creating intelligent workflows shouldn’t require an automation expert. With 𝗔𝘂𝘁𝗼𝗽𝗶𝗹𝗼𝘁 𝗣𝗹𝗮𝘆𝗯𝗼𝗼𝗸𝘀, it doesn’t. Teams can now build powerful, conditional workflows simply by using natural language prompts. No coding. No configuration headaches. Just AI that understands what you need. ▶️ See it in action: https://lnkd.in/gDWYH3va

For many B2B companies, VIP customers expect next-level support directly in Slack. But scaling that without losing quality can be a challenge. Our 𝗿𝗲𝗶𝗺𝗮𝗴𝗶𝗻𝗲𝗱 𝗦𝗹𝗮𝗰𝗸 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻 solves that. Teams can now: 🔓 Manage conversations in public + private channels (including Slack Connect) 🙋 Reply as themselves — responses show up under your name, not a bot’s. 😀 Use emoji reactions for interactions that feel more personal 🧵Use new threading options to keep context clear and conversations organized You end up with seamless, scalable support in Slack, without sacrificing personalization. Your team works faster, your customers get answers in real time, and everyone stays in sync. Watch the demo now 👉 https://bit.ly/3WtYkS0

I used to fight for a seat at the table. Today? They rolled out the 𝚛̶𝚎̶𝚍̶ purple carpet. I'm at our EPDS (Engineering, Product, Design, Support) leadership offsite in Half Moon Bay, and something profound just hit me: **Support isn't asking for permission anymore. We're architecting the future.** Look at this crew. 💜 Every purple jacket represents a different discipline. Every smile represents a shared commitment to our customers. PMs flew in from Paris. Engineers cleared their calendars. Designers brought their A-game. GTM joined in. 15+ leaders investing two full days together. Why? Because Front understands what most companies miss: **You can't build exceptional customer experiences without the people who live them every day.** When our head of product said "support should drive this part of the roadmap," I almost fell out of my chair. Everything has changed. Here's what's different about this offsite: ↳ Support isn't the "voice of the customer" add-on — we're co-owners ↳ We're co-creating product strategy, not reacting to it   ↳ Every feature discussion starts with: "What would this mean for our customers?" ↳ We're building culture, not just roadmaps The energy here? Electric. ⚡ Between strategy sessions and sunset dinners, we're not just mapping features. We're building the relationships that make exceptional products possible. I've been in support for over a decade. This is the moment I've been fighting for. Two days. One vision. Real human connection. And the future of support at Front will never be the same. This is what happens when companies stop treating support as a cost center and start recognizing us as the strategic goldmine we've always been. **What do you think will change about support in the next 12 months?** Drop your prediction below, I'm collecting perspectives for something special.👇

Cue happy dance that Front AI is now available on more channels including email, SMS, WhatsApp, Front Chat, and customer portal, so you can analyze, assist, and automate support no matter where the conversation is happening. The value is simple: every customer, every channel, the same AI to deliver consistency, efficiency, and measurable quality. Learn all about Front AI →I https://bit.ly/4nI1JJ6

Happy Customer Service Week to the people who actually matter. 🙌 Not the executives who've never taken a ticket. Not the dashboards that miss the human story. But YOU — the ones in the trenches every single day. Support professionals are the most undervalued strategic asset in business. We see every product gap. Feel every customer frustration. Turn angry users into advocates. Yet most companies still treat us like a cost to minimize. But something's shifting. OpenAI is posting support roles at $235K. Remote support jobs are breaking six figures regularly. AI is amplifying our expertise instead of replacing it. 𝗔𝘁 Front, 𝘄𝗲 𝗹𝗶𝘃𝗲 𝘁𝗵𝗶𝘀 𝘀𝗵𝗶𝗳𝘁 𝗲𝘃𝗲𝗿𝘆 𝗱𝗮𝘆. Every new hire — yes, even execs — hops in our support queue during onboarding. Because you can't lead what you don't understand. My greatest resource? The incredible humans on my team who bring empathy, creativity, and problem-solving that no algorithm can replicate. The companies winning understand what we've always known: ↳ Support drives retention, not just resolution ↳ We're product strategists with frontline intel ↳ Customer trust is built one interaction at a time To my support family grinding through Customer Service Week: Your work matters more than they'll admit. Your future is brighter than you think. While they're "celebrating" us one week a year, we're transforming what support means forever. The best support teams don't need appreciation weeks. They need seats at the strategy table. 𝗔𝗻𝗱 𝘄𝗲'𝗿𝗲 𝘁𝗮𝗸𝗶𝗻𝗴 𝘁𝗵𝗲𝗺. P.S. Drop a 💪 if you're ready for that seat at the table. ♻️ Repost to celebrate the support pros who deserve real recognition.

Customers don’t operate on a 9–5 schedule — and neither should your support. With 𝗔𝘂𝘁𝗼𝗽𝗶𝗹𝗼𝘁, you can deliver true 24/7 coverage across every channel. Here’s how: ⚡ Routine questions you decide to automate are resolved in seconds with AI-powered replies — informed by your help content and historical conversations. 🙋 Critical or sensitive issues seamlessly hand off to your team, with all the context intact. The result: your customers get instant answers when they can, and thoughtful human responses when they need them most. No missed messages. No broken experiences. Scale globally with Autopilot without adding round-the-clock headcount — and giving your team peace of mind with AI you control. Start a free 14-day trial of Autopilot → https://bit.ly/3INa135

You’ve heard it all before: AI will solve everything. But the reality is, most AI agents fall flat when you really need help. That’s why we built 𝗔𝘂𝘁𝗼𝗽𝗶𝗹𝗼𝘁 differently. Autopilot gives 𝘆𝗼𝘂 𝗰𝗼𝗻𝘁𝗿𝗼𝗹 over how and when AI engages, so you never have to worry about bots making the wrong call. Here’s what that looks like in practice: ✅ Routine, repetitive questions → AI resolves them instantly ✅ Sensitive or nuanced issues → routed straight to a human ✅ All of it → configured by you, not dictated by the platform The outcome? Your team gets the efficiency of automation based on proven solutions, without the customer frustration of endless bot loops. You can scale service, protect relationships, and build trust — all on your terms. See Autopilot in action 👉 https://bit.ly/48fGpG0

Congratulations to our client, Front, for reaching a remarkable milestone: $100 million in annual recurring revenue. Front is the modern CX platform that helps customer-first businesses deliver smarter, safer automation without sacrificing quality. Front puts humans in control of AI to ensure every customer interaction is handled by the best resource, whether that’s AI, a human agent or both. More than 9,000 companies, including Uber Freight, Navan and Stripe, trust Front to scale exceptional service, streamline team collaboration and gain insights that improve the customer experience every day.