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List of errors

Loyalty Engine Errors

Antavo errorHTTP status codeMessageTroubleshooting advice
0404Not Found / Property transaction_id cannot be empty / Property "attribute" cannot be empty
1601400Coupon not foundCheck the coupon ID and try again.
1606400The coupon balance is lower than the amount
5003The transaction ID has already been used
10001400Action "%s" cannot be repeated
101021401Auth header format is invalidInvalid authentication - please check credentials/formatting and try again.
103902Customer does not match transaction ownerCheck the customer and transaction ID of the event.
110003Customer is not allowed to spend pointsThe customer is suspended, unsuspend and then try again.
112101400Customer has already been opted-in.There is already a loyalty member with this unique ID, you need to use a different customer ID.
112201Only accepted transactions can be refunded
112202Amount should be a positive number
112203Amount for refund is greater than transaction total
112204Amount for refund is greater the purchase total of the customer
112900Cannot unspend more than the customer current spent points
114400Only active customers can be suspendedCheck the status and ID of the customer being suspended.
114600Only suspended customers can be unsuspendedCheck the status and ID of the customer being unsuspended.
120030Suspended target customers cannot be mergedSuspended customers can not be merged or linked.
120031Suspended target customers cannot be mergedSuspended customers can not be merged or linked.
120211400Custom message set in Management UI - Claim limit errorThe reward claims limit can be increased in the Management UI.
120212400Custom message set in Management UI - Out of stock errorThe number of reward claims exceeds the reward stock. This value can be increased in the Management UI.
120213400Custom message set in Management UI - Segment errorThe customer can not claim this rewards as they are not in the selected segment. Check the customer and corresponding segment.
120214400Customer does not have enough points
120215400Custom message set in Management UI - The Reward is currently out of stockThe number of claims exceeds the reward's stock. Inactivate the reward or increase the stock value.
120216400Custom message set in Management UI - Claim within repetition limitation errorTry reducing the repeat interval in the reward settings in the Management UI.
120217400Custom message set in Management UI - Customer has already claimed this reward
120218400CSRF token mismatch
120219400Claim temporarily lockedCheck reward locking settings.
120220400Coupon pool not foundCheck the ID of the coupon pool used.
120221400Coupon claim limit reached
120222400Cannot claim due to duplicate coupon code.Coupon codes need to be unique for multiple claims of the same reward. Try increasing the complexity of the generated coupon.
120223400Coupon currency does not match with customer currency
123723400Received malformed response from coupon provider
123724400Receiving coupon failed
123731400No unassigned coupon found
123732400Coupon assign failed
123741400No available coupon code
123761400No available coupon code
124931200 / RuntimePending event createdThis is not strictly an error but results from the mechanism for making an event pending.
127201200Custom error message defined in the Interrupt workflow nodeThe event has been interrupted in the workflow editor using an Interrupt node. Check workflow logs for details.
160101400Missing required parameter 'action'This is typically a misformed JSON event and/or Content-Type header has not been set to application/json.
160102404Customer not foundCheck the customer ID and try again.
160105400Brand is not activeContact the Antavo Service Desk requesting to activate this workspace.
160106400Given action is invalid
160107400Given customer is invalidCheck the customer ID type and value. This error is reported if the customer is not opted in and autosubscribe is disabled; if the customer is banned or if this workspace inactive.
160108400Duplicated customer
160109400Optional parameter 'data' should contain key-value pairsThe data object is misformed. Check for correct JSON formatting.
160111400Missing required parameter 'customer'Check the JSON formatting of the event.
160211400Empty search criteriaNo search terms are provided. Check the query and try again.
160212404Customer not foundCheck the customer ID and try again.
160214404Customer doesn't have opt-in eventThe customer has been created via an inactive pathway.
160216400Customer is not activeSet the customer's status to active so the customer can participate in the loyalty program.
160217400Offset cannot be negative
160218400Limit should be greater than zero
160300400Invalid status filter
160301400Missing path param: path_paramCheck the submitted API and include the required path parameter.
160310400Invalid status filter
160311400Empty search criteria
160312400Page and limit must be larger than zero.
160320404Reward not foundCheck that the reward ID being passed is correct.
160321400Reward is not activeActivate the reward in the Management UI.
160322400Cannot claim bidding reward via API
160324Cannot claim non bidding reward via this API endpoint
160325400Exception message is displayed
160326400Customer does not have enough points for multiple claims
160330400Incorrect order type: %s
160331400Incorrect sortable fields: %s
160340400Event not found
160341400Cannot revoke a reward which has redeemed coupon
160342400Claim event does not match reward ID
160344400Claim event already revoked
160345400Reward claim not found
160346400Not a reward claim event
160350403Invalid API keyCheck the API key with the credentials in the Management UI.
160360400Property '%s' cannot be empty
160361400Property '%s' value is a non-utf8 string
160362400Property '%s' has an invalid value
160363400Sub-action '%s' not found
160364400Property "%s" element %d should contain key-value pairs
160365400Action is invalid or not set
160366Duplicated value for fieldDuplicate data has been submitted for a customer field which has been tagged unique. Either remove the unique tag or submit different data.
160401404Customer not Found
160412400Coupon %s is restricted for a limited productsAdd one of the restricted products to the submitted checkout/checkout_item event or remove the coupon from the checkout event.
160413Coupon not found
160415400Coupon does not have a balanceThe coupon value has not been set under coupon settings.
160420400The coupon has been expired since (%s)The claimed coupon has expired, try claiming another coupon.
160601404Customer not foundCheck the customer's ID and try again.
170101400lc_bidding_is_closed
170102400lc_not_enough_points
170103400lc_invalid_bid_value_label
170104400lc_unable_to_bid_label
171111400Target email or target ID is required
171112404Target customer not found
171121404Reward claim not found
171122400Reward is not transferable
171131400Cannot share this reward more than %s timesThe reward transfer limit has been reached. Change the value in the Management UI.
191020404Tenant not found
191021404Tenant is not activeActivate the tenant in the Storea module in the Management UI.
191022No pin given
191023400User not found or is inactiveCheck the user ID and/or activate the user.
191024400No username given!Provide a username in the API request
191025400No password given!Provide a password in the API request
191026400Username or password is empty!Check Username/Password and try again
191027400Login failed: invalid credentialsCheck credentials and try again.
191028400Api login is disabled for this userActivate API login for this user in the Management UI.
201010400Limit must be between 1 and 100
201011400Offset cannot be negative
201012400Invalid query string parameter(s)
201014400Invalid query string parameter(s)
201016400Only applicants can be accepted
201017400Owners cannot be applicants
201024400Owners cannot be banned. Ownership must be reassigned!
201025400Banned club members cannot be banned again
201027400Actor has no permission to change status
201033400Owners role is already set as member
201034400Owners cannot be reassigned
201035400Only active customer can be owner of a club
201036400Only active club members can be owners of the club
201037400The customer already owns a club
201039400Actor has no permission to change status
201040400Club template with given ID does not exist
201041400Club template with given ID is not active
201042400The customer already owns a club
201043400Customer is already a member of a club
201044400Only active customer can be owner of a club
201045400The club name is too short. It must be at least 3 characters long.
201047400Club is not active
201048400The actor could not be found as a club member in this club
201054404Club not found
201056400An error occurred while updating the owner id
201060400Inviter customer not found
201061400Invitee customer not found
201062400Club template is not found
201064400Invitation already exists: invitationId
201065400Club with given ID is not active
201066400The inviter customer is not active, only active customers can invite members to the club
201067400The invitee customer is not active, only active customers can be members of a club
201068400The inviter customer is not a member of the club
201069400The invitee customer is already a member of the club
201070400The member status is not active, only active club members can invite members to the club
201071400Invitation ID can only be generated for private clubs
201072400The invitee customer is already banned from the club
201078400Member limit exceeded
201079404The customer could not be found as a club member or applicant in this club
201081404Club Member not found
201087400Club Member not found
201092404Club not found
201094400Property '%s/actor/name' cannot be empty
201097400Active club member not found
201099404Club not found
201100400Invalid query string parameter(s)
201102400Property '%s' is too long
201103400The 'donated_account_points' value must be a whole positive or negative number
201107Failed to upload the file
201109The request does not contain any files
201110The %s event ID is duplicated
201111The %s Transaction ID is duplicated
201112The %s event has unavailable Customer ID
201114The import model is not a historical transaction
201115Import #%s not found
201116Missing import preprocess log
201117Import result not found
201118Failed to add tags to the object
201119Request failed due to account mismatch
201120400The date range exceeds the allowed limit of 30 days. Provided range: days.
201121400Invalid date provided. Please provide a valid date in a supported format.
201122Unknown action: %s
201123Brand Id is undefined
201124Brand initialization failed
201125Field 'file_name' has to be string
201126Field 'import_id' has to be string
201127Field 'file_name' has to be string
201128Field 'row_number' has to be integer
201129Field 'error_message' has to be string
201130Field 'transaction_id' has to be string or null
201131Field 'event_id' has to be string or null
201132Event key must be a string
201133Transaction process count mismatch
201134Preprocessing failed
201135Import #%s not found
201136Unable to retrieve item
201137Unable to retrieve import
201138Unable to load import module
201139Import Module is null
201140Saving import errors has failed
201141Saving import preloads has failed
201142Uploaded import files not found
201143Missing argument: import
201144Offset cannot be negative
201145Limit should be greater than zero
201146Uploaded import file not found
201150400Account Group Settings on the Club Template not found
201154400Cannot donate points to this club below the minimum points threshold
201155400Point donation not allowed: club member status is inactive or membership duration requirement not met
201156400Donated points exceed the donation limit for the current period
201157400Customer does not have enough points to donate (donation would exceed allowed spendable balance)
202004400Given id parameter is invalid
202005400The source is required
202006400Given source parameter is invalid
202007400The name is required
202008400The name must be a string
202009400The type is required
202010400The type must be a string
202011400Given type parameter is invalid
202012400The value must be a number
202013400The value must be a value with up to 2 decimal places
202014400The value must be at least 0.01
202015400The purchase_minimum must be a number
202016400The value must be at least 1
202017400The minimum_value must be a number
202018400The minimum_value must be at least 1
202019400The minimum_redemption_value must be a number
202020400The minimum_redemption_value must be at least 1
202021400The currency must be a string
202022400The currency must contain only letters
202023400The expiration_time must be a string
202024400Given expiration_time parameter is invalid
202025400Given expiration_time parameter is invalid
202026400The aggregated must be a boolean
202027400The stores must be an array
202028400The stores must be a valid store id
202029400The products must be an array
202030400The external_id must be a string
202031400The external_id must be unique
202032400The external_id must be between 6 and 24 characters
202033400The update_method is required
202035400Given 'update_method' parameter is invalid
202038400The update_matching must be a boolean
202039400The minimum_value is not allowed for this type of pool
202040400The minimum_redemption_value is not allowed for this type of pool
202041400The currency is not allowed for this type of pool
210102Transaction refund already exists
210103Product does not exists within the given transaction.
210104The given quantity is greater than the possibly refundable quantity.
210105The quantity is cannot be 0 or less.
210106Customer has not enough points to execute the refund.
210108It is forbidden to refund a pending transaction.
210109It is forbidden to refund an item which is part of a pending transaction.
210110This transaction is not yet accepted so it cannot be refunded.
210111This transaction is not yet accepted so it cannot be refunded.
210112Invalid transaction status
210113Unable to refund an unclaimed transactionGuest checkout events can not be refunded.
300110Limit should be greater than zero
300111Offset cannot be negative
300121400Offset cannot be negative
300122400Invalid query string parameter(s)
300123400Limit must be between 100 and 100
300201Request failed due to account mismatch.
300202Account not defined. Please add the account property to the request or configure a default account.
300203Request failed due to account mismatch.
300304400Descriptor does not exist
300305400Entity ID is required parameter
300390400Customer is already a member of a club
300410Archiving of the customer list failed. Please use the delete endpoint for archiving.
300420Status transition is not allowed from active to archived.
300503Account does not have enough points
300601Request failed, due to account mismatchEnsure that this event is sent with the same account used for the previously submitted related event. Alternatively, if left empty, the account property from the previous event will be used.
300700400Entity type does not exist
300701400Descriptor does not exist
300703400Descriptor does not exist
300704400Entity is not available as an API response
300705400Entity is not available as an API response
300706400Entity is not available as an API response
300707400Entity is not available as an API response
300708400Entity not found
300709400Entity not found
300840400Property 'actor' cannot be empty
300891404Club invitation not found
310200400Customer is not linkedThe customer is not linked to any other customers so they cannot be unlinked.
320501404Reward not found
320502400The 'payload' field is not found or empty
320503400The unique batch id provided already exist
320504400There is already an unfinished bulk reward claim process for the reward submitted.
320505400The list of customers exceeds the size limitation of the endpoint.
320506400The metadata submitted is not valid: key
320507400The callback URL is not valid
320510404Batch ID is not found
320620404Customer not found
330501404Customer List not found
330502400The 'payload' field is not found or empty
330503400The list of customers exceeds the size limitation of the endpoint.
330511404Customer List not found
330512400The 'payload' field is not found or empty
330513400The list of customers exceeds the size limitation of the endpoint.
330521404Batch ID is not found
330531404Batch ID is not found
350300400Entity type does not exist
350301400Descriptor does not exist
350302400Descriptor does not exist
350303400Descriptor does not exist
911001Transaction not foundCheck that the submitted transaction ID matches the transaction waiting for approval.
911004400Guest transaction can not have a customer.Remove the value from the customer attribute.
911005400Transaction with customer can't have a guest event.Customer property needs to have a value.

Promotion Engine Errors

Error CodeHTTP Status CodeMessageType
101Mismatched currencies: <firstCurrency> <secondCurrency>MismatchedCurrencies
102Currency ASD is not a ISO-4217 3 letter codeInvalidCurrency
103Math errorMathError
104Value “key” must be greater than “minAllowed” / Value “key” out of range “minAllowed”..”maxAllowed”ValueOutOfRange
105Start date cannot be greater than end dateDateRangeException
106Invalid recurring rule ““RecurringScheduleException
107Invalid timezone “timezoneString”DateInvalidTimeZoneException
108Unexpected discount type for “promotionType“DomainException
573Database errorSaveException
574Database errorDeleteException
575Database errorUpdateException
576404No result for query.ModelNotFoundException
577400The <field> is required / The <field> must be presentValidation error
578Promotion status cannot change from “oldStatus” to “newStatus” / Promotion status update failedUpdateException
588Api key already existsDuplicationException
673403JWT Token is requiredAuthorizationException
674403Token has expired.AuthorizationException
675403Invalid token signature.AuthorizationException
676403Token validation failed.AuthorizationException
677403Access denied.AuthorizationException
678401Wrong API KeyLogin Error
679401Missing API KeyLogin Error
773Database errorSaveException
774Database errorRollbackException
775400Cart already checked outCheckout error
793Database errorSaveException
794Database errorRollbackException