Building an Omnichannel Customer Service Strategy
Discover 10 steps to build an omnichannel service strategy that boosts satisfaction and delivers seamless support.
Lead & Manage
Even leaders need guidance sometimes. Explore how you can ensure you're heading in the right direction.
Latest items
-
10 Omnichannel Marketing Challenges and Solutions
Solve 10 omnichannel marketing challenges and improve experience, data use, and channel alignment.
-
How to Complete a SWOT Analysis
Conducting a SWOT analysis can provide you with strategic insights that enable you to improve business operations. Learn how to conduct a SWOT analysis here.
-
Direct vs. Indirect Competition in Business
Understanding the differences between direct vs. indirect competition can help you develop effective differentiation strategies. Read on to learn more.
-
What is a Marketing Audit & How to Do One
What is a marketing audit, and could your business benefit from one? The answer is likely yes.
Success stories
-
Q&A: How Marti Kerner reached partner status in just 4 months
The pandemic prompted Marti Kerner to change careers. Now, she’s a Mailchimp partner with a growing business.