KR100574231B1 - Telephone interpretation method using intelligent information provision system - Google Patents

Abstract

1. TECHNICAL FIELD OF THE INVENTION

The present invention relates to a telephone interpretation method using an intelligent information providing system.

2. The technical problem to be solved by the invention

The present invention is to provide a telephone interpretation method for providing a more convenient public telephone network-based interpretation service using special resources such as voice recognition (VR), voice synthesis (TTS) of the intelligent information providing system (IP).

3. Summary of the Solution of the Invention

The present invention is a telephone interpretation method using an intelligent information providing system applied to the next generation intelligent network, according to the subscriber's telephone interpretation service request, the service switching system (SSP) delivers the telephone interpretation service request to the service control system (SCP) Telephone interpretation service request step; After receiving the service request, the service control system (SCP) performs an authentication procedure for the subscriber, and then runs an automatic telephone interpretation service logic program to collect an interpreter language and telephone number information of the target station and to communicate with the counterpart. Subscriber authentication and line establishment step of establishing a connection of a call line; And a telephone interpretation step in which the service control system (SCP) drives an automatic interpretation system of the intelligent information providing system (IP) to perform a telephone interpretation between the subscriber and the counterpart.

4. Important uses of the invention

The present invention is used for the next generation intelligent network.

Next Generation Intelligent Network, Intelligent Information System (IP), Voice Recognition (VR), Voice Synthesis (TTS), Telephone Interpretation

Description

Method for Telephone Interpretation In Intelligent Peripheral System             

1 is an exemplary configuration of a next generation intelligent network to which the present invention is applied.

2 is an exemplary configuration of a highly intelligent information providing system (IP) to which the present invention is applied.

3 is an exemplary configuration diagram of a telephone interpretation apparatus to which the present invention is applied.

4A and 4B are flowcharts of one embodiment of a telephone interpretation method using an intelligent information providing system according to the present invention;

5 is a detailed flowchart illustrating a telephone interpretation method after a subscriber authentication procedure in the telephone interpretation method using the intelligent information providing system according to the present invention.

* Explanation of symbols for the main parts of the drawings

101: service control system (SCP) 102: service management system

103: signal repeater 104: service switch (SSP)

105: intelligent information system (IP)

The present invention relates to a telephone interpretation method using an intelligent information providing system, and more particularly, to voice recognition (VR) and voice synthesis (TTS: text-to-speech) of an intelligent information providing system (IP: Intelligent Peripheral). Telephone interpreting method in public telephone network using special resources such as

In general, people who are unfamiliar with foreign languages often have difficulty communicating and communicating with foreigners. In addition, small and medium-sized traders with poor funding needs to find buyers due to language barriers even if they develop good products, or even if they find them, they need to talk to each other by phone in the process of contact with foreigners. In many cases, the cost of transportation and lodging for interpreters can be a significant burden on SMEs.

However, as the voice recognition business is emerging as a new expectation for the integration of computer and telephone systems, namely the computer telephony integration (CTI) market, each company is competitively developing a voice recognition solution and pioneering the market. .

For example, if you make a call and speak to a caller, it automatically recognizes and connects to you, develops an Auto Answering System (ARS) and a connected voice recognition solution, develops a solution that informs your account by recognizing the user's upbringing, These include the development of a text-to-speech (TTS) system that is close to human development, and a voice dial that allows users to make phone calls without pressing the number buttons on the phone.

However, the conventional general voice recognition automatic translation and interpretation device as described above is not connected to a telephone to provide a convenient function. In other words, the price is difficult for the user to purchase as an independent system, and is not portable or available at any time. In addition, although the interpreter system can be used when talking directly with the other person, the situation where the interpreter system cannot be used while talking to the other person on the telephone. Therefore, there is a problem that the application is still far from reality in a communication environment such as a video call or a video call with a foreigner located geographically far away.
Therefore, there is an urgent need for a method in which an individual or a company can easily use an interpretation service through a telephone network without establishing an interpretation system.

The present invention has been proposed to meet the above demands, and provides more convenient public telephone network based interpretation service using special resources such as voice recognition (VR) and voice synthesis (TTS) of intelligent information providing system (IP). The purpose is to provide a telephone interpretation method to provide.

The present invention for achieving the above object, in the telephone interpretation method using an intelligent information providing system applied to the next generation intelligent network, the service switching system (SSP) service control the telephone interpretation service request in accordance with the subscriber's telephone interpretation service request Requesting a teleinterpretation service delivered to a system (SCP); After receiving the service request, the service control system (SCP) performs an authentication procedure for the subscriber, and then runs an automatic telephone interpretation service logic program to collect an interpreter language and telephone number information of the target station and to communicate with the counterpart. Subscriber authentication and line establishment step of establishing a connection of a call line; And a telephone interpretation step in which the service control system (SCP) drives the automatic interpretation system of the intelligent information providing system (IP) to perform a telephone interpretation between the subscriber and the counterpart.

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Intelligent Peripheral (IP), a component of the Advanced Intelligent Network (AIN), supports the execution of advanced intelligent network services by providing various special resources.

In addition, intelligent information providing system (IP) is a structured service network that can be applied to all networks and provides a network capability that can provide services independently from a delivery network in a multi-vendor environment. .

Accordingly, the present invention is to provide a telephone interpretation method through a telephone network by providing an interpretation system using a special resource of such an intelligent information providing system.

The above objects, features and advantages will become more apparent from the following detailed description taken in conjunction with the accompanying drawings. Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is an exemplary configuration diagram of a next-generation intelligent network (AIN) to which the present invention is applied, and includes a service switching point (SSP) 102, a service control system 101, and intelligent information. System (IP) 103, and Signaling Transfer Point (STP) 104.

When the SSP 102 recognizes the service user's intelligent network service request, it triggers the corresponding service logic to request service processing to the SCP 101, is responsible for relaying between the service user and the SCP 101, and routes to the IP 103. In charge of the function.

SCP 101 is responsible for processing and controlling intelligent network services with service logic and data necessary for service provision.

The IP 103 holds network resources related to service processing, and is in charge of providing network resources to a service user under the control of SCP 101 and collecting or retaining input data from the service user. In other words, the IP 103 holds resources such as announcement, voice recognition, and voice synthesis so that the service user can conveniently use the service, and collects additional information from the service user according to the SCP service logic.

FIG. 2 is an exemplary configuration diagram of a highly intelligent information providing system to which the present invention is applied, and shows a detailed configuration of an intelligent information providing system (IP) of the next generation intelligent network (AIN) of FIG. 1.

As shown in FIG. 2, the highly intelligent information providing system (IP) has a voice processing server (VPS: Voice Processing Server) that performs a relay line matching function, a switch control function, and a voice processing function (guide broadcasting, DTMF collection, and voice recording). 201, Voice Recognition Server (VRS) processing voice recognition function (VRS) (202), Voice Synthesis Server (TTS: Text-to-Speech Server) that performs voice synthesis function, fax processing FPS (Fax Processing Server) (204), Internet interworking and Internet interworking server (IIS: Internet Interworking Server) (205), announcement message, voice recording / recognition / synthesis Network Storage Server (NSS) 206 for storing messages, fax messages, Internet messages, call processing data, TMN data, operation management and maintenance data, and asynchronous transfer mode switches for connecting these various servers to each other. (ATM Switch) 207, No.7 Signaling Network, TMN Matching, Operator Matching, Call Processing Control, Service Control, TMN Agent, System Control Server (SCS: System Control Server) 208, an operating terminal 210 for operating the system, and a local area network switch (LAN Switch) 109 for matching with other networks.

3 is an exemplary configuration diagram of a telephone interpretation apparatus to which the present invention is applied, and illustrates a configuration of the telephone interpretation apparatus using the voice recognition server 202 and the voice synthesis server 203 of the intelligent information providing system.

The automatic interpretation function means that the machine translates in different languages on behalf of humans. The automatic interpretation function consists of three detailed functions: speech recognition, automatic translation, and speech synthesis.

Dual speech recognition technology distinguishes syllables of human sounds consisting of a combination of frequencies and converts them into letters.

Automatic translation is processed by the electronic dictionary or grammar program built into the computer, and since there are many words with difficult meanings, it is difficult to fully realize it, but it is very useful for the initial translation of technical manuals that use a lot of fixed terminology.

Speech synthesis technology is a technology that converts text (speech) to speech (speech), is currently used in stock information, telephone mail service.

The operation of the telephone interpreter is as follows.

The input telephone voice is converted into digital voice data by the language processor 301, and the telephone voice is recognized by the language processor 304, and the first and second language translators 303 select the first and second voices selected by the user. The second language is searched by the translation database 302, and converted into respective voice data in correspondence with each other, and transmitted to the bearer channel through the language processing control unit 304 and the voice output unit 305.
In addition, a communication matching unit 306 is provided for matching with a system for controlling special resources.

4A and 4B are flowcharts illustrating an embodiment of a telephone interpretation method using an intelligent information providing system according to the present invention, showing a service logic processing diagram (Korean English and Korean Japanese translation example).

First, when a subscriber requests a telephone interpretation service by inputting a service access code and a subscriber number, the service switching system (SSP) 102 transmits the contents to the service control system (SCP) 101 (401).

Subsequently, the service control system (SCP) 101 performs the service access code and the authentication procedure for the subscriber (402), drives the automatic interpretation service logic program (403), and sends the automatic interpretation service announcement broadcast to the subscriber. Performs the service selection procedure according to the desired automatic interpretation language (405, 406). Then, after performing the confirmation procedure 407 according to the automatic interpretation language selection, and performs a second language automatic interpretation function corresponding to the special resources of the intelligent information providing system (IP) 105 (408), the target country to call The subscriber's telephone number input guide broadcast is sent to collect the telephone number, and then goes through a verification procedure (409, 410).

Next, a call connection request is made to the call destination station corresponding to the collected phone number (411), and when the subscriber of the counterpart responds, the automatic interpretation system connection and guide broadcast are transmitted (412). By this procedure, a call is made by an automatic interpretation using a telephone (413).

5 is a detailed flowchart illustrating a telephone interpretation method after a subscriber authentication procedure in a telephone interpretation method using an intelligent information providing system according to the present invention, and illustrates a telephone interpretation service procedure using a next generation intelligent network application protocol according to telephone interpretation service processing. .

First, after the subscriber authentication process (501), the service control system (SCP) 101 drives the automatic interpretation service logic program, using the user information collection (PCUI: Prompt and Collect User Information) operation for automatic interpretation service After transmitting the announcement, the subscriber collects the digits according to the desired language of automatic interpretation (502 ~ 505).

Subsequently, the service control system (SCP) 101 confirms the contents selected by the subscriber again through a PCUI operation (506 to 509), receives the telephone number of the subscriber of the call partner (510 to 513) and the service switching system (SSP). Request an international call to 102 (514).

Next, when the connection with the subscriber of the other station is completed (515), the service control system (SCP) 101 requests the intelligent information providing system (IP) 103 to activate the automatic interpretation function (516).

Subsequently, the intelligent information providing system (IP) 103 sends a guide broadcast to the counterpart subscriber that the telephone call is automatically interpreted by the automatic interpretation system (517).

Then, the telephone call with the foreigner is naturally made in each user's native language (518).
The method of the present invention as described above may be implemented as a program and stored in a computer-readable recording medium (CD-ROM, RAM, ROM, floppy disk, hard disk, magneto-optical disk, etc.).

The present invention described above is capable of various substitutions, modifications, and changes without departing from the spirit of the present invention for those skilled in the art to which the present invention pertains, and the above-described embodiments and accompanying It is not limited to the drawing.

As described above, the present invention can be conveniently used because it can receive an interpreter service at any place, and since it is possible to interpret in real time, there is an excellent effect that there is no need for extracurricular activities to obtain a suitable interpreter in advance.

In addition, the present invention can be used in the case of the manufacturer can directly speak to foreign buyers, so that you can use the appropriate terminology for the product, there is no misunderstanding in interpretation, and if the performance of the interpretation system is improved, Since various services such as Chinese, French, Spanish, and Russian are available, it is possible to receive an interpreter service only by phone call charges, thereby reducing the cost.

Claims (4)

In the telephone interpretation method using intelligent information providing system applied to the next generation intelligent network, A telephone translation service request step of the service switching system (SSP) delivering the telephone translation service request to the service control system (SCP) according to the subscriber's telephone interpretation service request; After receiving the service request, the service control system (SCP) performs an authentication procedure for the subscriber, and then runs an automatic telephone interpretation service logic program to collect an interpreter language and telephone number information of the target station and to communicate with the counterpart. Subscriber authentication and line establishment step of establishing a connection of a call line; And Telephone interpreting step of the service control system (SCP) to drive the automatic interpretation system of the intelligent information providing system (IP) to perform the telephone translation between the subscriber and the counterpart Telephone interpretation method using an intelligent information providing system comprising a. The method of claim 1, The information providing system (IP), Telephone interpretation method using an intelligent information providing system comprising a special resource of speech recognition and speech synthesis. The method according to claim 1 or 2, The second step, Performing an authentication procedure for the subscriber by the service control system (SCP) receiving the service request; The service control system (SCP) driving an automatic telephone interpretation service logic program to send an automatic interpretation service announcement, and collecting digits according to an automatic interpretation language desired by the subscriber; And Confirming the content selected by the subscriber, receiving a telephone number of a call counterpart, and establishing a connection of a call line with the counterpart by a service switching system (SSP); Telephone interpretation method using an intelligent information providing system comprising a. delete

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