Best Customer Feedback Software - Page 6
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Compare the Top Customer Feedback Software as of October 2025 - Page 6
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1
Antrika
Antrika
Welcome to Antrika, a leading innovator in customer feedback management solutions. At Antrika, we understand the vital role that customer feedback plays in shaping businesses and driving continuous improvement. Our passion for delivering exceptional customer experiences led us to develop cutting-edge software that empowers organizations to listen, analyze, and act on customer feedback with precision and efficiency.Starting Price: $59/month -
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Syncly
Deep BlueDot
Syncly (YC W23) turns daily customer feedback into actionable product and operations insights, helping you make sense of the voice of the customer data and proactively address issues before they churn. With Syncly, you can: - Centralize feedback from various sources: Syncly integrates seamlessly with your CX tech stack, even aggregating app reviews, surveys, calls, and more. - Dynamic Sentiment Analysis: Syncly tracks customers' sentiments from their feedback, allowing you to engage them at the right moment. - VoC Report Automation: No more manual tagging and Excel marathons. Syncly automates VoC reports with powerful charts and dashboard features. - AI Search: Ask Syncly AI to answer critical business questions and get a concise overview of customer feedback from everyday queries. -
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Benchmark Intelligence
Benchmark Intelligence
Benchmark Intelligence is an SMS customer feedback and survey platform for brick & mortar businesses. Our system collects feedback from automated intelligent text based surveys. We also provide two-way SMS communication functionality so that you can reach out to dissatisfied customers and alleviate their experience.Starting Price: $50 to 100 per month -
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Clarity
Clarity
Empower your whole team to stay close to your customers. Powering teams building something people want. You spend hours getting customers on the phone and get the most out of every minute. Track every follow-up and never drop the ball. Track speaker and sentiment to improve your pitch. Automatic feedback extraction to spot trends across calls. Upload call scripts to track answers to important questions. Share and rewatch the important parts of a call. Share product feedback directly from the voice of the customer. Clarity will enrich your Linear tickets with customer context. Send notes and highlights to Slack after every call to keep your team in sync. Clarity automatically extracts requests, pain points, and more. Track every piece of feedback a customer gives to close the loop. Feedback is aggregated into trends so you can spot opportunities. Insights form across conversations, not just in individual calls. -
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Unwink AI
Unwink AI
Unwink AI is an advanced customer intelligence platform designed to process and analyze both structured and unstructured feedback data. It uses AI-powered tools to extract valuable insights, automate complex workflows, and provide real-time reports that help businesses enhance customer experiences, boost product development, and improve operational efficiency. With features like sentiment analysis, multilingual support, and personalized AI assistants, Unwink AI enables teams to quickly detect trends, manage feedback loops, and make data-driven decisions that elevate customer satisfaction and optimize business strategies. -
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Quickhunt
Quickhunt
Quickhunt is a modern tool that helps product and customer-facing teams manage user feedback in one place. It simplifies the entire feedback process—from collecting insights to prioritizing what to build next. With features like a visual roadmap, in-app surveys, and a built-in changelog, Quickhunt makes it easy to keep users informed and involved. You can centralize feedback from different channels, spot trends, and turn real user input into meaningful product decisions. Whether you're building a new feature or planning long-term goals, Quickhunt keeps your team focused on what matters most to your users. It’s built for speed, clarity, and collaboration, so your team can stop guessing and start building with confidence. Simple to use, easy to set up, and free to get started—Quickhunt is the smarter way to stay connected with your customers and grow your product the right way.Starting Price: $79/month -
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Persimi
Persimi
Persimi provides detailed, actionable qualitative data from uniquely authentic AI personas that you can completely customize. Chat for organic back-and-forth insights or generate one of our one-of-a-kind Insight Reports Get feedback, perspectives, and ideas you can use right now today. Engage any time, any where, without the hassle of scheduling. Spend the time you want (with privacy when it matters) to explore any idea, no matter how deep, without your inner circle looking over your shoulder. Print Insight Reports to share with your stakeholders, to prove your objective data and generate confidence. -
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Beheard
Beheard Labs
Beheard Labs is an AI-powered customer insight platform that helps teams understand and act on customer feedback. It streamlines the way organizations collect, analyze, and apply insights by combining automation with advanced analytics. With BeHeard, businesses can turn raw feedback into clear, actionable insights in a fraction of the time. Key Features - Research Automation: Query and segment your database with natural language, run campaigns, and generate reports without manual effort. - Voice of Customer Agent: Always-on AI agent that asks nuanced, conversational questions across email, Slack, in-app, or web. - Deep Customer Profiles: Tie disparate VOC data sources into unified customer profiles with next-best-action recommendations. - Brand & Reputation Management: Capture moments of joy to drive advocacy, and proactively intercept negative feedback to protect your brand.Starting Price: $3000/month -
9
Micorza
Micorza
Micorza is an AI-powered customer insights platform that helps businesses listen, understand, and act on feedback. It collects direct feedback through multilingual voice and survey tools and gathers indirect signals from app reviews, chats, support calls, and more—bringing everything into one unified view. By categorizing insights for different teams and providing recommendations with task assignments, Micorza turns customer voices into clear actions that drive growth. -
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Feefo
Feefo
Real people. Real reviews. Real insight. Take the guesswork out of growing your business and building the best customer experience. Feefo gives you the tools and insight to build relationships, improve your brand reputation and make informed decisions for the future. We give you access to technology and support that allows you to connect directly with your customers; generate great results and get a clear and accurate view of your business. Feefo is powered by a dedicated team of specialists; inventors, smart creatives and business experts that believe we’re part of something pretty special. We value our integrity, so there’s no hard sell or ulterior motive. We simply want to use our expertise to help businesses of all sizes to build trusted relationships with their customers, provide better experiences and achieve success. There are real people behind the technology, and we’re with you every step of the way. -
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Clarabridge
Clarabridge
The Clarabridge Platform aggregates all VoC data, customer interactions and feedback, into a single platform. We use AI-powered speech and text analytics, with the industry’s best Natural Language Understanding (NLU), to evaluate the conversations your customers and employees are having every day in phone calls, live chats, private messages and on social media. Clarabridge gives you timely answers about ease of doing business (Effort), customer loyalty and emotions, root cause of NPS change, churn or high contact volume and much more. Clarabridge insights help you make decisions, act fast, and track results. Partner with Clarabridge, whose solutions are purpose-built for customer experience and backed by an AI-powered best-in-class text analytics engine, to transcend from complexity to clarity and truly understand every customer interaction. Clarabridge is the only platform that provides a highly effective means of capturing what customers are saying. -
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InMoment
InMoment
Businesses know they need to compete on experience, and yet, most are not moving the needle. Customer scores go up, but revenue goes down. Why? The use of old, tired techniques like feedback collection and monitoring applications can focus your attention on the wrong things. We built InMoment to change all of that. We’re ushering in the Experience Improvement (XI) movement to transform the way your organization approaches business initiatives. A unique combination of leading-edge technology and decades of human expertise combined to help businesses create effective and profitable programs that improve experiences at the intersection of value—where customer, employee, and business needs meet. Experiences are personal, emotional, and dynamic. Understanding where to focus is the really hard part—and it’s central to your success. Identify and prioritize the high-impact, emotional moments to connect with and grow your most valued customers. -
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GetFeedback
SurveyMonkey
Know your customers. Customer experience management designed specifically for Salesforce. Put customers at the center of your business. Seamlessly connect feedback data with Salesforce data to get a 360° view of the customer experience. When feedback data lives in Salesforce, it’s always current and actionable. Quickly respond to time-sensitive feedback and proactively make organizational changes that matter. Improve your customer experience in days, not months. Whether you're a Salesforce novice or guru, GetFeedback makes it easy to launch a CX program that works for you. Trusted by over 10,000 leading brands around the world. -
14
hellonext
Hellonext.co
Create an account in minutes and start collecting feedback with feedback boards. Everything works blazing fast and you get things done in seconds. Upload your logos, change brand color, add some emojis to make Hellonext your own that first your brand. Everything is crafted with you in the center. This is the most exciting part. The part where you share your new feedback board with your customers to start gathering feedback. Explore our integrations directory for prebuilt integrations to popular platforms, plugins, and API. Setup your own feedback boards and use it as your product's suggestion box, bug reporting tool, and so much more. Simple enough to use, powerful enough to manage. Show your customers what you are working on visually. Help your business leads understand why they should go with you. And customize Roadmap to be your sales driving tool. -
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Bulbshare
Bulbshare
We help the world's leading organizations stay ahead of the game through customer collaboration. Bulbshare is the place where audiences shape the content they consume, the causes they care about and the brands they love. A collaborative tech platform that brings brands and organizations closer to their customers than ever before - building online communities that enable conversations, collaboration and co-creation. We're driven by the belief that through harnessing the power of real people to shape their experiences, we can create better brands and better institutions that are more firmly rooted in the interests of the audiences they seek to serve. We build customer communities anywhere in the world, providing insight, content and ideas in real-time - straight from the voices of your customers. A new breed of instant, more cost-effective consumer insight - driving smarter product, service and brand decisions. -
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Uberall
Uberall
Help businesses capitalize on the high ROI that 'Near Me' conversions have by offering them a solid location marketing solution. With Uberall, your company can directly impact the online to offline journey and drive recurring revenue. How do you help your clients win local customers, now that 4 out of 5 of them search online before visiting a store? With Uberall, you can create total ‘near me’ brand experiences for your clients while opening up new revenue streams for your business. Real-time management of store location data across all search platforms, mapping systems, and media channels that drive sales. Social reviews produce an impact directly influencing sales at the local level. Proactively engage consumers on all platforms in real-time. Convert online searches into in-person sales. Leverage the power of search engines with optimized store pages that will boost SEO for every location. -
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Verint Predictive Modeling
Verint
When it comes to delivering positive experiences, cause-and-effect insight can be your most powerful tool. But without knowing which actions will yield real benefits, business decision-making can quickly become a guessing game. Relying on simple correlations, incomplete data, or—worse yet, faulty assumptions based on previous experience—can waste valuable time and resources. Verint Predictive Modeling can help. This innovative suite of solutions can deliver a 360-degree view of customer and employee experiences by measuring them across a variety of touchpoints and predicting the best, most effective ways to enhance them. Armed with this insight, you can make better, more informed decisions that can impact revenue, loyalty, retention, and competitive advantage. -
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Verint Digital Feedback
Verint
Verint Digital Feedback empowers you to leverage the Voice of your Customer (VoC) to make smarter and faster business decisions. How? By enabling you to give your customers a voice from within their customer experience (CX), completely on their terms, capturing rich context regarding their feedback, and then applying advanced analytics to take real-time and targeted action. The result: improvements to the consistency and quality of your CX that deliver measurable business impact. Verint Digital Feedback has been a market leader in the CX space for over a decade, trusted by hundreds of the world’s leading companies to turn Voice of Customer into competitive advantage. Behind our iconic [+] feedback tab that empowers your customers to let you know what's on their minds, our enterprise Software-as-a-Service solution provides you the context and the tools you need to take immediate action on what your customers want you to know. -
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FeedbackNow
Forrester Research
Measure customer feedback. To deliver excellent CX, collect and measure customer feedback to pinpoint emerging issues before they negatively impact your organization. Our customer feedback system provides Smiley Boxes and digital collection methods to collect massive amounts of meaningful customer feedback. Intuitive devices allow organizations to achieve high customer feedback response rates. Our solution can be deployed worldwide without any IT integration. Developed and built in Switzerland, the robust construction of the Smiley Box ensures high resistance to water and impact, complete with a battery life of more than a million clicks. Our solution leverages the latest in computing infrastructure, and is always evolving to meet new performance demands. Additionally, our data center follows the highest security, privacy and redundancy standards. -
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Kiyoh
Kiyoh
With Kiyoh‘s review system, you can show everyone how enthusiastic customers are about your webshop. Online reviews give new customers the confidence to order from you. Try out our user-friendly system and experience for yourself how your online shop can benefit. Reviews are the online version of word-of-mouth advertising! Improve your presence and findability on Google. Reviews help gain the confidence of a new customer. Thanks to reviews, you discover what is important to your customers. This helps you improve the quality of your webshop.Starting Price: €24.95 per month -
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CX Index
CX Index
On the platform, you can capture feedback and utilize a host of tools designed to augment that feedback and help you deliver better customer experiences. You can also use a suite of tools that allow you to improve brand reputation, listen to and message your customers across all the leading social media platforms. Sophisticated integrations and automation make contacting your customers easier than ever. Improved customer loyalty and retention contribute directly to ROI. A greater understanding of feedback means enhanced operational efficiency and better CX delivery. Capture and analyze customer feedback on any channel at any time. Take your feedback and turn it into actionable insights to improve your bottom line. Empower your teams to turn your unhappy customers into your biggest fans. Understand how your customers really feel about your brand with robust analysis and of important customer feedback and sentiment from all channels. -
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Quala
Quala
Quala mines qualitative data streams such as email, calls, and CRM notes to quantify what customers say and teams hear. That gives you insights to inform product roadmaps and customer experience strategies. And insights to trigger workflows so you can better serve, retain and upsell individual customers. Quala uniquely tracks what customers are saying, what the team is observing, and what customers are doing in your product. Integrations with top systems and our powerful API get contact, conversation, and product data in one place. Our Assessments organize frontline input to make it actionable. Quala mines frontline data to quantify feature needs, issue prevalence, and more to inform product roadmaps and customer strategies. Frontline data also powers health scores and other leading indicators to trigger fully-informed customer actions. -
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Echoes
Echoes
Experience the most intuitive analytics platform, and collaborate with your organization to take action. A universal way for all employees to have common access to your organization's Voice of the Customer. All relevant information organized in one place; with your customers' wants and needs at the center. A beautiful user experience with the right level of detail. Echoes is a true self‑service platform. -
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Caplena
Caplena
• Categorize Themes • Visualize Results • Topic-Level Sentiment Analysis • Powered by Collaborative AI Caplena is a customer feedback tool that uses augmented intelligence to help market researchers, CX professionals, and consultants uncover deep insights from their open-ended text. Caplena’s story began when co-founders, Maurice and Pascal, realized that most market research firms that handle customer feedback face the same issue: Too many open ends and not enough time to accurately analyze them. Since its inception in the Spring of 2018, Caplena has analyzed over 50 million responses, with 120 new projects added each week. Today Caplena is the text analytics tool of choice for over 100 companies in more than 15 countries, boasting customers such as Swisscom, eBay, DHL, Coop, and Joyn. -
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BuildBetter
BuildBetter
Make better product decisions 5x faster. Find the signal in the noise - BuildBetter's proprietary Signal Engine powers everything from search to extractions, organizing, and summarizing your qualitative data. Find 78% more insights from your customers with existing data compared to teams using manual product research tools. A quantum leap in qualitative analysis. Save on average 200 hours a year on organizing insights from your customers into topics, themes, problems, and more. Summarizations that are so good it almost feels like cheating. Whether it's a summary of a call, a topic, a feature request, and anything else BuildBetter can process, we can turn it into sharable insights. Internal, external, and everything in between. BuildBetter's proprietary Call Intelligence powered by Signal Engine allows you to track and analyze every call that comes into your product team. -
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Portals
Portals
Customer feedback widgets you can implement with ease. Automatically extract more valuable feedback from your customers than you previously thought possible. Follow-up questions are drafted using artificial intelligence, based on the feedback your customers provide. -
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Zefi
Zefi
Understand the voice of your users and drop the time spent to align with stakeholders. Focus on what matters: your product. Zefi is designed to address a whole new software paradigm triggered by the AI revolution. In the future, we aim to create the future AI-driven Company OS, but our initial entry point is where we have experience and can better address the problem. Today, Zefi automatically aligns stakeholders, customizing the communication to multiple recipients across different channels, and solves information overload by providing suggestions based on company data scattered across apps. -
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Colors AI
Colors AI
Automatically gather, consolidate, and categorize customer feedback to prioritize product development. An average tech company handles more than 50 customer segments at any time. We categorize their feedback, identify distinct cohorts, and measure potential impact against business metrics. Figure out what your customers actually want before they leave. Never wait for a reply from your CS team again. Focus on feedback from users that matter, and skip the ones that are more noise than clarity. We're changing how companies measure impact from conversational data. Uncover truly crucial insights while letting go of missed opportunities. Our AI will process every single conversation to find not just the low-hanging fruit, but the correct ones. Build what actually drives customers to purchase, and then build what gets them to stay. Keep all your stakeholders well-informed of why you're cutting them out of the loop. -
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LazyMonkey
Mindrops
LazyMonkey offers innovative QR-based feedback solutions that streamline the feedback process for organizations across industries. Our flagship healthcare feedback system enables hospitals to gather real-time patient feedback by providing a unique QR code at points of service. Patients simply scan the code and provide feedback on an intuitive online form. The system instantly collates feedback data into an easy-to-interpret dashboard that hospital administrators can use to identify areas of improvement. Beyond healthcare, LazyMonkey applies this technology across sectors, with tailored solutions for public services, malls, retailers, banks, educational institutions, and more. Our proprietary software integrates seamlessly with existing systems to facilitate the unique QR code generation, data collection and collation, and dashboard visualization that power our transformative approach to feedback management. -
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ResultsCX
ResultsCX
Customer experience (CX) is everything. The challenge with getting it right in a digital-first world is two-fold: shifting the focus from driving operational excellence to powering business outcomes and prioritizing digital CX investments to maximize impact. For more than three decades, we’ve been helping global brands capture the value of exceptional customer experiences. Whether it’s designing CX strategies aligned with your objectives or deploying digitally influenced customer journeys, our holistic approach drives measurable outcomes. By blending skilled people with industry-specific processes and advanced technologies, our solutions create strategic business impact – helping you drive differentiation and build competitive advantage across three major pillars.