Audience

Global brands that use Salesforce and want to gather insights about their customers

About GetFeedback

Know your customers. Customer experience management designed specifically for Salesforce. Put customers at the center of your business. Seamlessly connect feedback data with Salesforce data to get a 360° view of the customer experience. When feedback data lives in Salesforce, it’s always current and actionable. Quickly respond to time-sensitive feedback and proactively make organizational changes that matter. Improve your customer experience in days, not months. Whether you're a Salesforce novice or guru, GetFeedback makes it easy to launch a CX program that works for you. Trusted by over 10,000 leading brands around the world.

Integrations

Ratings/Reviews

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Company Information

SurveyMonkey
Founded: 1999
United States
www.getfeedback.com

Videos and Screen Captures

GetFeedback Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Phone Support
Online

GetFeedback Frequently Asked Questions

Q: What kinds of users and organization types does GetFeedback work with?
Q: What languages does GetFeedback support in their product?
Q: What kind of support options does GetFeedback offer?
Q: What other applications or services does GetFeedback integrate with?
Q: What type of training does GetFeedback provide?

GetFeedback Product Features

Customer Experience

Analytics
Customer Segmentation
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Action Management
Knowledge Management

Customer Feedback

Surveys
Behavior Analytics
Website Feedback
Net Promoter Score (NPS)
Bug Reports
Screenshot / Screen Capture
Visual Feedback Tools
Live Chat
Alerts / Notifications
Video Feedback
Community Feedback Tools
Voice of the Customer (VoC)
User Testing Tools
Negative Feedback Management

Customer Satisfaction

360 Degree Feedback
Analytics
Complaint Monitoring
Feedback Collection
Survey Management
Call Reporting

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Offline Response Collection
Paper Survey

GetFeedback Additional Categories