Audience
Industries: Professional services providers, Healthcare, Insurance
About BoldDesk
BoldDesk enables organizations to respond to their customer's queries and problems quickly, efficiently, and in a personalized manner, resulting in increased levels of customer satisfaction.
The automation features of BoldDesk can assist organizations in streamlining their ticketing procedures, saving time and enhancing productivity. BoldDesk’s team collaboration solutions allow team members to efficiently collaborate to tackle client concerns, resulting in better outcomes and faster resolution times.
BoldDesk provides real-time dashboards and insights, allowing organizations to gain a better understanding of their support operations and identify trends, challenges, and chances for development. The ticketing and task management capabilities of BoldDesk help organizations to manage their support operations more efficiently, resulting in faster resolution times and cheaper costs.
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Use Cases
Knowledge Base for Customers and Teams:
Offer a seamless self-service experience with AI search, auto-tagging, and analytics to boost productivity and reduce support queries.
IT Documentation (Including API Docs)
Simplify technical documentation with markdown support, version control, and API-friendly features like code embedding and AI-driven insights.
Standard Operating Procedures (SOPs)
Maintain consistent workflows with centralized SOPs, AI content suggestions, and easy updates for team alignment.
User Manuals
Deliver user-friendly manuals with customization, localization, and AI tools for faster, polished content.
Learn more
Pricing
Starting Price:
$12
Pricing Details:
Scale plan $12 for per agent
Momentum plan $25 for per agent
Enterprise plan $39 for per agent
AI Agent $0.75 per solution
AI Copilot $20 per agent
Momentum plan $25 for per agent
Enterprise plan $39 for per agent
AI Agent $0.75 per solution
AI Copilot $20 per agent
Free Trial:
Free Trial available.
Company Information
Syncfusion
Founded: 2001
United States
www.bolddesk.com
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
In Person
Support
Phone Support
24/7 Live Support
BoldDesk Frequently Asked Questions
BoldDesk Product Features
Help Desk
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Community Forums
Known Issue Management
Network Monitoring
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Content Management
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Collaboration
Decision Tree